My experience at this vehicle repair facility was one of the absolute worst and most agonizing dealings I've ever had in any situation involving cars. I have never in my life witnessed such a lack of cooperation and willingness to work with the customer and/or their insurance carrier. After getting in to an accident not even of my own fault on Oct 9th, 2020, I chose Breitling Autoworks for my repair facility and had my BMW towed directly there. Tony is the sole person I had the displeasure of "assisting" me. Not only was his estimate incredibly out of scope (almost double what USAA quoted), he was completely unwilling to work with my claims adjuster WHATSOEVER to work out a fair price to repair my vehicle. This means that I'm left stuck in the middle paying the difference in what the repair ACTUALLY COSTS to what Breitling Autoworks was trying to charge me (anywhere from $3k-$4k for the difference between the two.) Because I was not trying to pay any money out of pocket for this accident that was not even my fault, I tried to remedy the bill myself by requesting to Tony that aftermarket parts be used to repair my car, (an extremely common practice used for post-collision repair at ALL repair facilities.) Tony not only refused this request; He instead suggested I sue my insurance company, sue the lady who was at fault for the accident; ANYTHING SO THAT TONY GETS PAID!! I realize Tony pushes OEM parts adamantly so that he can inflate the bill as much as he can, but you'd think the customer would come first? Not at Breitling Autoworks. Absolute total lack of care for the customer. Didn't even have the decency to wear a mask during our only face-to-face encounter. After many abusively written emails to my claims adjuster from Tony, I finally decided to be done with this shop and take it to BMW collision center (Tom Bush), where they are actually capable of repairing a vehicle to its original condition with aftermarket parts. My exit bill at Breitling Autoworks was OVER $2500 that I had to pay completely out of pocket myself (completely under Tony's knowledge.) All they did was take my car apart. They didn't even put it back together. This is an absolute clear display of how incredibly out of scope their pricing is and a definitive display that this is a MONEY HUNGRY business that does not look out for the customer whatsoever and in fact, gouges their wallet and holds their car hostage. I guess that type of financial abuse is to be expected of somebody who is in common practice with it regularly. Really tacky quality for any business, but especially one that prides itself on working on high end luxury vehicles. My experience over at Tom Bush has been amazingly flawless and so smooth. I'm kicking myself in the leg for not having taken my baby there first. STEER CLEAR OF THIS PLACE!! read more