After my first visit, I would have given them two stars. After my second, and last, I am definitely giving them one star. You fool, you say, why would you go there after you already had a bad experience? Well, Joyce Ford in the city has some of the most horrific reviews I've ever seen, so I figured I'd give Bredemann a second chance. So, what happened? On the first visit, we brought our 2009 Ford Flex in to have an oil change and a Sync Update with 911 Assist. Pretty simple. When we brought it in, they told us they couldn't do the sync update because approval had to come from Ford, so they'd need time to get that. Me:" Well, I made the appointment two weeks ago on the website." Them: "Oh, you should call next time, we don't really use that website thing. Next time you should really call." The letters "F" and "U" came to mind for some reason. Not only do you offer to make appointments online and not check them, but then you tell me it's my fault for not calling to make an appointment? Okay, whatev, we brought the car in later and they completed the simple service. For Round 2 our Rear Sensor stopped working. I called them to see if there was any hope that it'd be covered under my remaining powertrain warranty (my bumper to bumper warranty ran out about 2K miles ago). They said that it could be, so I made an appointment, over the phone this time of course. I bring the car in, and apparently it costs $109 to check the car. This wasn't mentioned to me over the phone because...? I own a OBD II reader and could have taken sometime to figure the issue out myself, but I figured if it was under warranty I'd be official and have them look at it and fix it. The fact that they didn't mention any cost before I decided to drive 40 minutes and waste half my work day to have these sleezebags look at it is absurd. Needless to say, I'm not going back to Bredemann Ford ever again. Need an auto shop in the city? I highly, highly recommend West Loop Auto. If I need a warranty job, I'm literally going to drive back to Michigan on a weekend, visit some friends, and have my dealership back there do the work. I love Ford, and I really love my Flex, but they have a very, very long ways to go to match their competitors in terms of service in the greater Chicagoland area. read more

Katie thanks for your note but there is nothing more to discuss. My review was as detailed as it gets. I bought from another dealership after they swapped inventory from your lot b/c Chester was busy b/c he had family in town. Talk to him about it and I hope future ethnic customers are not treated this way. read more

JIM SALVINSKI is the assistant service manager, at Bredeman Ford on Waukesha Rd, in Glenview. I took his name right off his business card so I could remember exactly why I will NEVER go there for service on my Mustang. I went in for a duplicate key that can open the car door ( not a key with a chip but just a key that can open the door if I lock my keys inside which happened ). He took my information and sent me to the customer waiting room. I read 6 magazines cover to cover before I thought that this was way too long to make a simple duplicate key. ( I'm talking about sitting in a waiting room for almost an hour and that is NOT an exaggeration I went yo the front desk and said," I thought this was going up take maybe five or ten minutes but not this long." JIM SALVINSKI 'eyes got wide and sort of "buggy" and he raised his voice to tell me something I didn't understand so he said it more intensely," your key is done. We had a problem with the keg." And picked them up and waved the two keys in my face. It was obvious that he was angry and was treating me like I was the one who had caused all this problem. And then walked away and stood by the hallway and said."are you going to come here and pay?" How did this guy ever become an assistant service manager???? He either hates women or just could care less for the customers. I WILL NEVER GO BACK! read more

I had a very pleasant car buying experience here. I dealt with Dan Sakolsy, who couldn't have been more professional and helpful. No hard sell, or game playing. He dealt with me in a straight forward manner and I am very pleased with my purchase. Even the financial aspect of the deal, which is usually a high pressure and nauseating experience was entirely smooth and straightforward. Edgar demonstrated the technical setup of the interior, and Daniel walked me through the car features. Altogether a decent car buying experience. read more

When I decided (after going to the Chicago Auto Show) that the Ford Explorer was the SUV for me, I personally checked out 4 Ford Dealerships near me. (BTW, Stay as far away from Golf Mill Ford as you can!) Chester at Bredemann Ford is the best salesman I have ever worked with. (Genuine, conscientious, and hard working) I love my Explorer 4 years later and the service department has been good too. This is coming from someone who had bought new BMWs, and Jeeps (stay away from these too) I am very discriminating and hard to please. ? Bredemann gets high marks from me! read more

Bredemann Ford in Glenview - '11 Explorer that safely carries my dogs, friends, family and work loads. The luxury makes driving enjoyable. I still love it - Auto Repair Near Me - Glenview, Illinois

Had a recall on my 2014 Ford Fusion that I needed to get fixed. When I called in they told me they wouldn't give me a loaner, "it's the Bredemann policy," unless I purchased the vehicle through them. Not only did I get my Ford Fusion fixed at Arlington Heights Ford but was also given a brand new Fusion loaner with only 500 miles. Today I went back to Arlington heights ford and purchased a second car. Driving the extra 15 minutes from Glenview to Arlington Heights was worth my time and money! read more

You know you are in trouble when you first pull your car in for an oil change you scheduled beforehand, and the first thing your told is YOU ARE GOING TO BE WAITING AWHILE APPOINTMENT OR NOT" Are you serious? Maybe don't let us schedule service if you can't handle it in a timely manner? NOT my first bad experience here.. Look elsewhere for Ford service in my opinion!! My last time here!! read more

Had a great experience buying a car here, they gave me a great deal for my old hunk of crap car :). Also, I left my iPass in the old car, and didn't have a chance to come pick it up, so the salesman actually dropped it off my house, Great service before, after & during the sale deal. read more

I purchased a 2001 Mustang GT in Libertyville at the now defunct Sessler Ford. They were terrible with service and follow up. I then went to Golf Mill Ford and they were not so good either and always tried to repair stuff that didn't need repair. At about 40k I started taking my car to Bredemann at the suggestion of a co-worker. Their service department has always been outstanding. Their mechanics always answered my questions and on occasion would show me what they were doing and tell me why. I have 230k on the 2001 Mustang GT. In September 2010 I special ordered a new 2011 Mustang GT. Don Young is an awesome salesman! He and the Bredemann crew really made my new car purchase fun. They got me just what I wanted and delivered just as promised. They will call to follow up with service so be prepared. For what it's worth, I am a woman who loves cars and knows a fair bit about them. This is the first dealership that didn't make me feel stupid or ask me if I wanted to bring my dad, brother or boyfriend in for a look. Thank you for that. You guys are the best. read more

Right from the beginning I had a good feeling that I was going to buy my new car from this dealership. I was treated like a long loyal customer even though this was my first visit. Fred Dial and Steve helped get me a good price and a car that I wanted. The financing was very quick and I did not feel like the place would close before I could finish the paperwork.. Also no hassle with 4 or 5 managers coming in to browbeat me over other side issues. read more

My husband purchased his truck through Bredemann Ford. Since it was an out of state purchase - he relied on communications with the dealership team to help him in his inquiry of the vehicle and then on the purchase. The team at Bredemann was top-notch! My husband and I were delighted at how smoothly the whole process went. David Dooley and team were outstanding! He traveled to Chicago from Detroit - bought a truck and drove it home. Wonderful experience! read more

Went to Bredemann last week and worked with Steve was kind honest and extremely fair. Got a great deal on a 2018 escape and I am thrilled with it. John helped me with the money part he was quick not pushy and explained everything very clearly. This was the easiest car I ever purchased. Highly recommend Steve and Bredemann Ford in Glenview. read more

My family and I have only had good experiences with this dealership. I live in the city and the Ford dealer I purchased my 2006 Hybrid Escape from went out of business. I tried one other Ford dealer in the city, but their customer service was just OK. After learning from a friend that they always had excellent experiences at Bredemann, I decided to make the hike from the city out to Glenview. EXCELLENT choice! The representatives at Bredemann have always been friendly, constantly communicate with me, appear honest, have serviced my vehicle quickly, and have always been flexible with me, willing to offer a loner car, etc. After my last service, in which I left written feedback as I checked out with my car, I quickly received an email from one of the Bredemann family members/owners to follow up on my comments. It was nice to receive the personal email, and nice to know that even the owners are concerned with the service they are providing, and take the time to reach out to customers. I recently purchased a second car, a Toyota Prius, and have had horrible experiences at Grossinger Toyota in the city, so I will for sure bring my Prius to Bredemann Toyota in Park Ridge next time it needs service. This is a great dealership, and I will continue to bring my cars to the Bredemann family for service. Thank you! read more

The one thing I liked about this place is that the salesmen were not pushy. And I got a good deal too! :) read more

I would highly recommend Bredemann Ford Service department. Steve and Joe were so professional at handling my car and addressing my concerns! My family have always been taking the car to another dealership for service just because we bought the car there. But during a recent regular oil change, the other place started to push to sell me very expensive fluid flush instead of fixing the question/concern I had with the car. So I looked online and found Bredemann close by and went there. Steve really listens and Joe walked me through the inspection they did for the car. They didn't push to sell any unnecessary service like the other place, just address the real issue. It is the first time I went to Bredemann and I am so impressed and feel that I can trust them! Planning to switch to Bredemann for car service going forward :) read more

I had a great experience with Bredermann Ford. I randomly stopped to take a look at several used cars and take them on a test drive. I dealt with Craig Jones (sales guy). He wasn't pushy at all, he was patient and knew a lot about the vehicles. My only gripe is that they aren't closer to the city... but that isn't their fault. read more

We recently stopped in to get our battery checked. We specifically asked the attendant not to replace the battery yet to talk to us before moving forward with any repairs. We just wanted it tested and a quote for repairs. We waited over an hour and then were informed they replaced our battery without consent. What if we wanted to take the car to Sears or another provider to buy the battery? So then we asked for the paperwork for the new battery - so we can keep track of the warranty. We were told they didnt have any printed documentation. That seems sketchy. Even Sears gives us printed documentation. We were verbally told it was a 3 year warranty and then pro-rated to 5 years. My guess, based on current and previous Ford dealership experience is the dealer will request some sort of proof we have a warranty in 3 years when the battery dies again and then decline the repairs. We also asked for documentation about the battery test they ran and they said they didnt have it. Super sketchy. Are there any quality Ford dealerships in/around Chicago? I doubt we'll ever go back - or even buy another Ford based on our negative experiences. read more

Bought a car no High pressure sales very fair actually lower than true car prices. Great experience! Paul is the best. read more

thank you, thank you, thank you. Came here not only for my wife's SUV, but for my Sedan. Nothing but good things to say about everyone here. they are all very knowledgeable on the product and helpful in explaining everything to you involving your choice of vehicle. Came in here2013 for my wife's ford edge and again this year(2015) for my ford fusion. It was quick, informative, helpful and easy. The salesmen do not try to muscle you into a purchase nor do they lie to you like other dealerships in the area do. I can honestly say they have customers for life out of my wife and I. read more

Warning they love to run your credit an then while waiting they handle someone else that comes in after you an take care of them an sell the car your wanting an then say sorry we were busy. read more

Unbelievably inflated prices for service! Watch out, or better yet don't bother, take your business to a mechanic who appreciates your business. I've had it with this and other dealerships. I believe in patronizing the mechanic who has his own shop and gets to know me and my vehicle. read more

Edgar helped us evaluate the right car for our family. It was great working with the whole Bredemann team - they were different from other dealers in that they weren't pushy Salesman read more

I took my company leased vehicle there for routine service today. The leasing company made an appointment very quickly for me. The staff was professional and courteous. For my routine oil change and tire rotation I was out of there in about a half hour. That was much less of a wait than Jiffy Lube on my last few visits there. I'm a fan and plan on coming back. read more

My wife and I recently purchased a Certified Pre-Owned car from Bredemann Ford. They listened to our needs and provided options that we could afford. At no time did we feel like they were selling to us which was extremely refreshing. We are very satisfied customers and we would recommend Bredemann to anyone. read more

Took my car in for two recalls and another problem. Mike Reyes was extremely nice, helpful, professional and honest. It was the first time I went to Bredemann Ford for service and am extremely grateful they took care of everything, called to give me updates, and even when I arrived after the service department closed on a Saturday, the guys in the sales department were able to get me my car and take my payment which they did not have to do. Bredemann over Golf Mill from here on out! read more

I am writing a full review on my 4 years of experience going to the Bredemann Ford dealership. I purchased a new 2013 fusion from Bredemann Ford. To start off I would like to say my purchasing experience was great. I worked with Rick Serrano. Rick was friendly, followed up on my concerns quickly and efficiently, and overall the car buying experience was great and I have no complaints. To contrast, my experience with Bredemanns' service department over the years I have had my vehicle has been terrible. The only reason I am not giving this dealership 1 star is because the car BUYING experience was great, but the service once you purchase the car is not. The first strike happened when my brand new fusion at 6K miles had it's CRM controller malfunction (module that controls the airbags and seatbelts I believe). My airbag light went off on my car, and I brought my car in to see Chris Zelasko in the service department. I recall when buying the vehicle, the sales staff assured me that during repairs I would have access to loaner vehicles because I bought my vehicle at this location (which sounded great at the time). Well when I stopped in and met with Chris, he informed me at the time that this repair would take several days to take care of. I mentioned an air bag issue concerns me as this is a major safety issue, and that I wanted a loaner vehicle as this was what was promised when I bought the vehicle (if a loaner vehicle isn't warranted when you have an air bag issue, when is it?). At the time Chris told me no loaner cars were available, and at the time I was frustrated. I asked to speak to a manager, and immediately Chris changed his story and told me that a loaner car had suddenly become available. Chris was going to get the loaner car ready, and I was helped and sent on my way. My car was repaired, and I carried on with my fusion. At least in the end I got the loaner vehicle, and I didn't have to drive my brand new car with the air bag light on. The second strike happened when I tried to stop in for an oil change (approximately a year ago). Once again Chris Zelasko was the service rep on the floor, (I believe this was a Tues or Wednesday in the middle of the afternoon at about 1pm) and Chris told me that he couldn't fit me in for the oil change. The earliest he could fit me in was Tuesday of the following week (about 6 or 7 days from the day I stopped in). I expressed to him that I thought it was a bit ridiculous that I couldn't even get an oil change taken care of, because at other dealerships I've had these things taken care of quickly. Most service departments can fit something simple like an oil change into the daily routine, but with Chris this wasn't the case and not possible. At the time Chris told me to "feel free to go elsewhere", so I did. Every time I stop in for a service issue at Bredemann Ford, I get the feeling the service department doesn't want to deal with minor repairs like oil changes, and I started avoiding the location all together. I shouldn't have to pull teeth to get my car repaired, and it often feels like that here. About a year has passed since that issue, and I recently had to purchase new tires for my vehicle. I called around a few dealerships to get estimates for getting the alignment done. Well it was very interesting to find out that Bredemann Ford wanted $160 for the work, and the brand new Ford dealership close to my house (Fox Motors) only wanted $99. Well that was strike 3 for me, and made it an easy decision not to go back to Bredemann. Not only is Bredemann 45 mins away from my house, I often feel like I have to pull teeth to get my car serviced there, and to top it all off they are charging 61% more than Fox Motors for this work. Bredemann, with three strikes I am done taking my car here and will visit Fox Motors from now on unless I am forced to do otherwise. I encourage anyone reading this to shop around, because the pricing for my recent alignment quote was significantly higher at Bredemann. At the Ford/Lincoln Fox Motors they have their oil change policy painted right on the wall, if they don't get the oil change done within 30 minutes, the oil change is free. I won't be waiting a week any more for these simple service matters. Thanks Chris, I took your advice and did go elsewhere - and my experience was great. Don't worry I won't be back to Bredemann to bother you. read more

Air vents didn't work, only goes through floor vent. They wanted $1,200 $800 for new control unit and $400 labor. I did it for 60 cents worth of O rings and 30 minutes labor. All I did was check out the web for the instructions. The only thing that goes wrong on these units are the rubber O rings. I can't imagine they don't know this. I guess they are more interested in making money than saving yours. read more

IF I COULD GIVE THIS DEALERSHIP A NEGATIVE STAR - I WOULD!!! DON'T GO THERE!! When applying for credit, they messed up my credit score by requesting loans from several banks - like 7 or so. Everytime you have a new credit request on your credit, it goes against your score. No one advised us they were going to do that. The accounting manager was so arrogant when we met him, I would not deal with him and they had to bring someone else in who was friendlier. They "arranged" financing for us, then apparently forgot to notify the bank to get us a payment book. I finally got it 8 months later, but had to find a means to pay the loan in the meantime. They sold me a (used) car with a non working rear defroster. When we brought it in for service under the warranty, they accused us of tampering with the defrost system! TWICE! Service dept. had my car for over a day and couldn't find time to call me to tell me the status of the car! They were too busy. The service rep put my credit card information into another customers account! Then he couldn't take it out! My husband called the service rep incompetent because of this and he told the sales manager that my husband had threatened him!! Super hostile, defensive and inappropriate!!!!!! This dealership is ONLY interested in sell you a car. Their customer service attitude is truly awful. Again - DON'T GO TO THIS DEALERSHIP. read more

Called Bredemann Friday and spoke to David I regarding a car I wished to sell outright. He told me that Bredemann does buy used cars even though I wasn't interested in trading it in and to stop by any time. I showed up with the car I wanted to sell which was a 2013 Ford Fiesta purchased less than a year ago with 250 miles and in excellent condition. I am self-employed and work on long term projects all over the US (and now Europe) so I purchase an 'airport' car instead of renting cars every week. I ended up taking a local project and then one in Europe so I no longer needed this car. The sales people at Bredemann initially seemed skeptical that someone told me they were interested, nonetheless were pleasant enough and went to find David. Both the 1st salesperson I spoke with when I entered the dealership and then David, asked how much I owed on the car. In both cases, I said it was irrelevant to the value of the car. David then said it would be easier for all of us if they worked through Ford Credit. I concurred but once again asked that it be appraised before I told them how much I owed. I said I could pay the car off and get the title if necessary and it wasn't a factor for me, although he argued with me about the timing Ford Credit quoted to get the title. At that point, David held up the keys - without having ever looked at the car, much less appraised it - and said 'You know what? We're not interested in your car. I think there are too many games being played here.' I chuckled to myself, agreed with him and left. I think we've all been told not to use monthly payment as a factor during the car buying process. I assume that holds true for the selling process too. It is laughable at best, that a used car salesman has the audacity to suggest I was playing games, because I doubt he was talking about himself. I have lived in Glenview and Northbrook all of my life, have an impeccable credit rating, and would have been a potential Bredemann customer. I have no desire to do business with a dealership that would allow their sales people to insult customers. read more

Yep this place is a joke!!They think you are lost like them!! Got grease all over car blamed it on me!! The nerve if some dealers!! I wouldn't go here if they paid me too!! And 0 stars or -1 is really what they deserve!! Owner is a nut lots of people i know have had problems with them. read more

Shopping for a new vehicle should be fun and you should have the feeling that you're getting a good deal. If you do your homework and stick to your guns you should be able to get a decent price and financing. I stopped at a Chicago dealership and had a very unpleasant experience. I knew the dealer invoice, the financing incentives, and the trade in price for my vehicle. They played hardball with all three aspects of the deal and so I walked out. I was pretty discouraged because of the last car I bought was a very easy experience. So I decided to give it one more shot and stopped at Bredermann Ford in Glenview where I've had the bulk of my service done on my car. The difference was night and day and I had a signed deal with in an hour of walking through the door. The price, financing, and the trade in we're all well within range of my expectation. And the experience seemed streamlined compared to where I was previously. So do your homework and make sure that you have a good idea of what you want to pay and what kind of incentives the manufacturers offering. And if you're looking for a Ford I highly recommend Bredermann in Glenview. read more

Leased my 3rd vehicle from Chester Gilbert at Bredemann Ford. He is the reason I go back! Chester provides you with all your options, answers all your questions, in general makes sure you have everything you need to make the right decision for yourself. He also keeps in touch for the 3 years in between leases; checking in to makes sure everything is still going well with my vehicle. Financing is a breeze with Kevin Ellis, again by providing all the information you need to make the best decision for yourself. I have never left there wondering if there is something I missed, I hope to see Chester and Kevin in another 3 years. LW read more

This is a VERY late review but I wanted to finally take the time to write it. THANK YOU PATSY DISMUKE!!!!! This woman made my first car buying experience so wonderful. Transparent and attentive, she is wonderful. She completely understands her clientele and is a delight to work with. She's confident in the recommendations of vehicles that she makes and is always willing to make you a priority. She is so confident and reassuring. She gave me room to keep looking for my own options in all aspects while working with me on all the steps for financing and features for the car I was interested in. Keep an open mind, communicate your concerns and do your research. She's a person who made building a business relationship, a smooth process. Thank again Patsy and thank you Bredeman Ford, for having knowledgeable and experienced associates on your team. (The finance guy was also super efficient and clear btw...I apologize, I can't remember his name) read more

Working with David Ipjian at Bredemann Ford was a joy! Not only was it easy to get all of the information, but we were in and out in only a few hours. My dad said they should win an award for how quickly we were able to get in, test drive, and drive out with a new car! read more

I've been taking my Ford Escape here for years for all its major services, oil changes and repairs and its always been easy, reliable and affordable. I recently stopped buy to get a headlamp changed (I had a new bulb I purchased elsewhere) and they did it in 10 minutes and didn't charge me a thing. I also had to get a new tire and it was completed in 45 minutes and I was back on the road. The service team is very knowledgeable, answers all your questions, honest and realistic. I can always trust them to get the job done correctly and to not overcharge. I highly recommend them if you own a Ford! read more

I brought my car there for a recall to replace the steering column,after it was done they told me that my rack and pInion sterring was really loose and the bushings were gone,then quoted me a price off 1000 to 2000 dollars,when I was getting the paper work for the recall a mechanic strolls by and the service person says oh I told him about the problems with the rac n steering and the mechanic shakes his head as if it was really bad what they did not tell me is that they were full of sht cuase I brought it to a trustworth shop near my home and they told me that there was nothing wrong with it except it needed to be rethreaded and tightened up,also failed to tell me that my refrigerant hoses were leeking and that they left the stabilizer bar loose so it would wooble a bit and make some squeeking noise,so I would bring it back BREDAMAN FORD YOU ARE A BUNCH OF CON MEN PUNKS EVEN AT THE RISK OF YOUR CUSTOMERS SAFETY.WOW NEVER IN MY LIFE HAVE I SEEN SUCH NEGLAGENCE TO MAKE SOME MONEY YOU ARE A BUNCH OF LOOSERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I stopped by yesterday to look at a Ford Edge. I have purchased from this dealership before as well as the Bredemann Toyota dealership in Park Ridge. I even told the sales person that I had purchased with them in the past. This time was just a so-so experience. Seems like they have new sales guys with lack of ambition. One guy said he just started. Also, very limited selection of vehicles. Not sure what's going on there, but the parking lot was pretty empty. Heading over to Golf Mill Ford where the selection is so packed they park them across the street in the mall parking lot. read more

Very bad experience with service department! They charged us $800 for a part knowing it would not fix the problem! Then the service guy lied to us, saying the car would run another 2 years before the problem would come up again. We didn't even make it home! Left many messages and no response. We are out over 1,000, incurred over a week of car rental fees and ended up having to buy another car. The Ford is still sitting in our driveway and is completely undriveable. Beware! read more

This place drove me to write my first ever Yelp review. I've been going to their service department for about 4 years, since we moved here with a Ford bought in another state. Things were always slow but generally I was satisfied. That changed recently when I came in for my last service appointment. In addition to the usual needs (oil change, new cabin air filter), they called me back after being there for about a half hour and ran off a litany of new things my car needed, including new tires and brakes. The cost instantly went from about $300/400 to $2000. And, they would need to keep my car overnight. I wasn't thrilled, of course. When I asked if I could get a loaner (I live 20 minutes away), the response was, "Mr. Bredemann doesn't allow us to give loaners to people who didn't buy their car here." At this point I was livid - who says such a stupid thing and expects people to believe it? I almost demanded my keys back that second. They brought a manager over and he begrudgingly agreed to give me a loaner for the night, and knocked about $100 off the price. I ended up replacing only the tires because I honestly wasn't sure I believed them, since it sure felt like a cash grab, and they said, well, the brakes are probably ok. The car was ready the next day and I returned the loaner. The original service guy was there and I literally walked right past him and to the guy at the next desk. This place might have been good a few years ago but clearly the corporate pressure to increase profits has changed it, and I will never go back. read more

I do not generally enjoy dealing w/ car dealers (guessing I'm not alone), but I had a very pleasant experience leasing an SUV here. Everyone was very pleasant and the sales process was never high pressure. We did a lot of the paperwork over email which sped up the closing process. No one even seemed to mind (at least outwardly) that my toddlers loved running around the dealership and getting in all the cars. Thanks Chester for your help. read more