Patrick went above and beyond to service one of my trucks. We went in with a tail light lens cover…read morebroken and unfortunately they were out of stock. But he said not to worry because he took a whole tail light assembly off the shelf and opened the package and took the lens cover off and sold that to me. He was willing to wait for the new order of tail light covers in order to service a customer. You have earned a loyal customer Thanks for the service

I'm not a huge customer. My HS friend worked there for decades. The guys there couldn't be nicer…read more They help me with my wipers, key batteries, etc. That is why I go back Then there is the lady behind the register. I needed a battery for my key. "I'll sell you the battery but you have to put it in yourself." That's it. Never offered to help. I told her the other person put it in for me before and she said they shouldn't have. Period. I walked out. Now I will never spend anoher dime there is she is behind the register.

I was in the market for another vehicle and searched the internet and traveled to local dealerships…read morein search of something that felt right. I decided to purchase a CPO Caddy at Steve Foley. Samantha is an outstanding salesperson very knowledgeable and friendly. The dealership is pristine and inviting and the waiting area is huge with lots of refreshments. I have purchased many cars used and new and I can tell you that as dealerships go STEVE FOLEY in NORTHBROOK is the best!

I rarely leave negative reviews, but after everything my family has been through, I feel obligated…read moreto warn others. I purchased a brand-new 2025 Cadillac Escalade IQ from this dealership, and it has been an absolute nightmare from the beginning. Since November 2025, the vehicle has suffered the same high-voltage failure FOUR different times. The first time, it left my family stranded in Indiana during Thanksgiving in below-zero temperatures after the heat stopped working. Most recently, the vehicle completely shut down on the side of the road in 90+ degree weather with my young child in the car. The latest repair required replacing the entire high-voltage battery, yet Cadillac's response is for me to pick the vehicle up for a FIFTH time just to see if the problem happens again. At what point does customer safety become more important than continuing to experiment with a customer's vehicle? I've spent nearly three months without the vehicle while still making my monthly payments. I've lost confidence that this vehicle is safe or reliable, and despite four documented failures, I'm still fighting for Cadillac to do the right thing. This isn't what anyone expects when they spend well over $100,000 on a luxury vehicle. I expected exceptional customer service and a company that would stand behind its product. Instead, I've received repeated breakdowns, repeated repairs, and repeated excuses. If you're considering buying an EV from this dealership, I strongly encourage you to ask how they handle situations when a vehicle repeatedly experiences the same dangerous failure. Based on my experience, don't expect a timely resolution. I'm simply asking Cadillac to take responsibility for a vehicle that has repeatedly proven to be unsafe.

I am one of those people who wear a watch every day. About four years ago, I had my watch battery…read morereplaced at Batteries Plus for the first time. Two years later, I went back for another replacement, since watch batteries typically last around two years. That time, the associate suggested I opt for their "KITWATCHLIFE" service, a lifetime battery replacement for that specific watch, for $21.99 plus tax. It was only about $9 more than a standard battery replacement, so I figured that if I used it just one more time, I would come out ahead. I was told all I would need to do in the future was provide my phone number. I saved my receipt, just in case. Fast forward to today, I returned for another battery replacement. The store was empty except for one associate, Samantha. At first, she seemed hesitant, not because she didn't want to honor the lifetime service, but because she was concerned about damaging an expensive watch. She mentioned that if the watch was worth more than $150, they might instead offer to refund the lifetime service fee or transfer it to a different watch. I told her the battery had already been replaced twice there without issue. She decided to proceed and, to my surprise, replaced the battery in just a few minutes, much faster than previous visits. In the end, I definitely got my money's worth. If you have a watch that isn't particularly expensive, I think this is a good program to consider at Batteries Plus. Just be aware that some staff might be cautious if your watch is on the pricier side.

I was there yesterday and had the battery in my car fob replaced. I'm of the opinion that this…read moreservice, which is less than $30, was not overpriced compared to other alternatives. The hardware store near my house was unable to replace the battery. A new car fob can cost hundreds- even more at the dealer. I'd rather spend @$30 than be unable to open or start my car. They were very courteous and efficient.

I was almost scammed here. Went in for a flat tire patch for a single tire. after inspection, the…read moreemployee Kevin stated that the tire couldn't be fixed and recommended replacement tires for BOTH rear tires as my car is AWD and they can't replace one tire. He gave me an estimate of $600 for both tires, yea I'm not paying that much on the fly. I told them to stick the spare tire on and I'll think about it. The next day, I went to my local mechanic and told them about the flat tire. They patched it in 20 mins no problem. Stay away from this place.

Got towed here (Deerfield location) after a tire blowout on I94 on a Sunday afternoon very close to…read moreclosing time. I called them to let them know I was getting a tow and luckily made it a few minutes before closing time. They also had the right tire for my car (only one option at $350/tire though). Since this was a minor emergency and I was getting immediate assistance, I didn't mind. I did however notice that they tacked on life time road assistance fee - would have been nice if cashier had mentioned it before including it. Service was prompt and courteous though making up for the somewhat high price and sneakiness!

This is a new place . Found out I needed brakes and an alternator belt over 700 at the garage. Work…read morewith a guy that is a mechanic with parts and labor was under two hundred so that was good I bought the highest end brakes so they are guaranteed foe life . See ice was what you would expect they had a twenty percent if you order online on parts couldn't get it to work so they gave me 10 percent off.

Manager on duty was super nice and helpful and put on the Bosch Icon wiper blades that I bought…read moretoday (Happy New Year!) Prices were reasonable too.

My engine light was on and they connected their diagnostic scanner to my vehicle, no charge. I also…read moretold the sales clerk what I liked about my last windshield wipers and what I wanted for my new ones. He picked out a set for me from RainX and installed them. I was happily surprised when I checked out, I got a $15 rebate offer. Very helpful, friendly, and quick. This store is close to my house and I will definitely be back.

update. still giving us the run around. they've had our vehicle for two weeks now and all they had…read moreto change were sensors. very poor communication. They tell us we'll receive our vehicle one day and on that day they say they ordered the wrong parts. about to go on three weeks now and we've only driven the car for one week. terrible dealership. terrible employees. Terrible vehicles. they have a lot of bad reviews for a reason.

Dan, juan and gio are they best there they treated me like family and took care of what I needed…read more Check them out for you used auto part needs

I like this junkyard. Its not the biggest around, and their inventory isn't listed online, but its…read moregot quite an amazing array of cars. Lots of unusual and older models no longer seen elsewhere. Friendly staff and the place is nicely organized and clean (well, as clean as a junkyard can be). Cars are up on stands and easy to pick parts from. Yard is only a few years old. Turnover rate is good so if you go, say, once every month or two you'll see mostly new cars every time. Its also worth checking out their row of "classics"; older cars they keep around "just in case". Some real odd ones there.

If you need an honest, good, trustworthy, CARING mechanic, you need to go to Heart! Every trip…read morethey've been honest (one time they said they can't do something specific to my car- busted steering column- and unfortunately I needed to go to the dealer.) So they're not looking to take your money; they want you to get the work done right! I've seen them handle difficult customers with calmness and respect. But their values are so humane too, which goes above and beyond any mechanic, much less any vendor. They hire special needs adults and do on the job training with patience, repetitiveness, and care. They are LGBTQ+ friendly and safe. I hope the best for this company and its employees, I hope the values never change. Good honest work with good honest people. A company that lives by their name: "Heart."

Very disappointed…read more.... When this auto shop first opened in Northbrook years ago, I was very excited because I thought "yay...I don't have to take my car to my dealership anymore" since I felt I was always overcharged for their parts and services". Heart was a little bit cheaper than my dealership so I was happy to give them my business. The front desk people were always friendly over the phone and in person and they were never pushy. My issue with them is regarding their honesty. I urgently needed a new car battery 3 years ago (2023). I called them on a Friday afternoon to check if they had a car battery for my particular make/model/year in stock. I was told they had it in stock and to bring in my car first thing Saturday morning. I was able to drive my car to their shop the next morning and the store manager at the time made sure that I got a new battery right then and there. He even called me the next day to make sure my battery was working fine. WOW! I was truly amazed by this high level of customer service. I've never had anyone from my dealership call me to check in. So over the next few years, I kept going to Heart for other services and was a very satisfied customer until today (Sept 2026). We needed to replace our car battery today since it was leaking and my husband decided to replace it himself. We went to Costco to purchase the new battery and bring in the old battery (for disposal) and what did we notice today? Heart installed the WRONG size car battery in my car 3 years ago!!!!!!! The Costco employee at the tire center was like "Is this the car battery that was in your car?" due to the obvious size difference between the battery we were going to buy at Costco and the one installed at Heart! Seriously? Not sure if the wrong size affected my car since it was jiggling under the hood all this time! Yes, my car drove fine with the wrong size battery all this time, but they installed the wrong size! The casing for the battery was TOO SMALL!!! They probably don't expect most customers to go under their hood and inspect or change the battery themselves so they probably didn't think we would notice the size difference! VERY DISAPPOINTED! They could have mentioned to me that the car battery they installed was a little bit smaller in size but not to worry since it wouldn't affect my car. A heads up about this would've been nice. But nope....no mention at all! They lost our business. We will never go to them again for any service!

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.