I get to the facility to find out they canceled my appointment 15 minutes before my check in time. Not professional at all.

This place is atrociously managed, which explains why they probably have low employee retention. They have numerously rescheduled my appointment even after I call to confirm. The front desk is abrasive and not understanding. read more

Horrible customer service my appointment was at 1:10 pm they call me in at 2:30. And when you ask them how much longer they will answer, I don't know. read more

DO NOT GO TO THIS FACILITY. This location has the worst service ever. Monique at the front desk was rude, uncouth and inexperienced. There are many other locations with better service that you may go to. It is very apparent that they do not train their staff on patient services. Save yourself the hassle. DO NOT GO TO THIS FACILITY. You're already there for a scan/ diagnostic test. last thing you need is a nasty front desk staff. read more

Rude and disrespectful front staff , would not recommend coming to this office. Went in for a visit, had questions about my insurance was met with attitude and was told there was nothing they could do. read more

They are extremely slow and inefficient. Long wait/hold times. They keep transferring me to different departments.

Consider this review as a zero star review, I visited Dr Omar Arafat in October of 2021, and now in June 2023, I receive a call from Collection agency saying I owed $75 to this facility, when I called Breastlink to find out more about my bill, I was answered by a extremely, extremely, extremely rude person who just couldn't care less about my questions. My questions are simple 1. Usually you pay your copayment before you see your Doctor or do any medical procedure, that is what I recall doing every time I see a Doctor, I know I paid them before I did my consultation. 2. Breastlink has my contact information, so why they did not contact me for payment, why they waited for almost 2 years to collect their money and that too through a Collection agency. 3. I don't have any receipts as been a long time, I do feel cheated on this by Breastlink. read more

There is zero urgency or empathy here. They overbook this office to the point where the techs are frustrated and the patients in the lobby are crying. The front desk staff is argumentative and is fed up with the patients asking when they'll be seen. This place needs new management who actually knows how to run a doctors office. People here have severe things they come to be evaluated for, they are already on edge. The culture here is that they simply don't care because they are a factory that has tons of physicians referring to them anyway. This place is all about quantity and not the quality of patient care they offer. read more

This review is for the administrative experience and not the technician. Long waits with an appointment and denying services with patients who have insurance because they don't pay upfront cost seems unethical to me. Payment process: They didn't clearly state that the upfront costs must be paid or they won't render services which has been the first of my experience with hospital visits. Typically admin will bill services to insurance and patients are then invoiced the balance due to adjustment made based on deductibles, etc. In this case, breast link does not bill the insurance and ask patients to pay the upfront cost before services are received or they will deny you which they said is within their right as a private practice. Within their right or not, sounds unethical for organization within the medical field. Rejecting patients with insurance : they did not clearly communicate that they won't see you if you don't pay the upfront cost. This was super disappointing because without realizing that's how they operate, coordinating between work and two small children to get to my appointment to find out I won't be seen unless this is paid. We use our pay flex card to pay all medical services and I've explained to them that I should be receiving in a few days which I can submit the payment then. All the medical facilities have always accommodated until I I've dealt with breast link. Long waits: Not sure if they are short staffed or not but this has been my second visit and it took 1.5 hour for an ultrasound and second visit with takes over two hours with mamogram and ultrasound. This seems to be consistent with a number of patients experiences as I'm in the waiting room listening to a group of women complaining how long they've been waiting and they advise that there are other locations that are much more efficient. Experiences with technician: I'm indifferent since visits have been short when I'm seen for standard scans. I may have more to share if I'm consistently seen. read more

I've been coming here for several years for yearly mammograms and have had a positive experience each time, with prompt care and kind technicians. The facility is clean and results come quickly. However, this year I received a bill for a service that I declined when I set up the appointment over the phone. Although I've called about it and was told that "someone will look into it," I've received no further communication. I'll likely return here in the future, but will be very careful to get the name of whomever I schedule my next visit with. I don't look forward to continuing to argue about the services that I did not request. read more

Very bummed and disappointed with this place. I went last year and they were friendly and accommodating so was hoping for the same this time around. This year, it took 3 months to get an appointment and 2 days prior told me that they had to cancel because there was no technician. And the next appointment available is not for another 3 months. How are we supposed to get preventative care when we can't even get an appointment? read more

Alex who answered the phone was very incompetent, 20min on the phone and he was unable to schedule an appointment. Ended up calling a different location and getting an appointment scheduled in less than 10mins. Don't both dealing with this office staff. read more

Really not sure what the point of an appointment is when they make you wait over 45 minutes before they call you in. The front staff aren't very helpful or nice. The only good thing about this office is that the waiting room is clean and nice looking. read more

Very bad customer service. They scheduled my appointment super early before work and when I got here. I was told they did not have my doctor's , authorization, they should have done their job before I came here and they were rude mean ladies. Should not work in women health facility. I will never go back here again. Worse customer service ever ): run away from this place find other place read more

Like a few people have already suggested if I could give minus stars review for this place, I would. The staff is not friendly, do not believe this. They are entirely transactional. They process women as if we are cattle. You get unlimited texts prior to the appointment with large amounts of information required as opposed to leveraging their records and asking if anything needs to be updated. They remind you to arrive early. Only to keep you waiting for hours. Today was 2 hours and only because I complained twice or might have been three hours. There is no empathy or respect for our time, even a slight comment of "sorry to keep you waiting" "it's going to be XXX more minutes". The texts certainly do not say to expect to spend an afternoon there. Unacceptable and women (or anyone) should be put through this inhumane lack of respect. read more

If I could give it negative stars I would. Go somewhere else. Luckily I was clear but if I can help someone who goes here in the future and to find out they have breast cancer from them, it would just be awful. Go somewhere that cares and will be kind and honest and helpful when you possibly find out some of the most difficult news of your life. First, front office is cold and unhelpful. Second billing/insurance. Had to have a diagnostic mammo and ultrasound due to a cyst that they were monitoring for a year. My yearly screening mammo/ultrasound came due at the same time as the diagnostic mammo/ultrasound. However, they wouldn't use the screening and bill insurance. They said it had to be billed diagnostic. Fine. But I want to do BOTH the screening and diagnostic at the same time. Got on a conference call with the center and my insurance and found out insurance wouldn't "cover" as a screening since it was diagnostic. And I would have to pay out of pocket to meet my deductible. Fine. It sucks but fine. Deductible is $500. During Covid and lockdowns. So I was was extremely tight financially. I am very clear about this with them and say since I'm paying fully out of pocket until I meet $500 deductible, I need to know exactly how much it will cost prior to the appointment so I can prepare financially. They quoted me a price. I paid that out of pocket day of appointment. Then post tests they send me a bill for an additional almost $200 on top of what I had already paid. I understand if you're getting a surgery or procedure, there could be a price adjustment because insurance may not cover all of something or whatever. But I knew prior to the exam that I was responsible up to the $500 deductible. How in the world does the price of a mammo and ultrasound go up by $200 a week later?! It doesn't. I was very clear that I needed to know the exact price before coming in. They quoted me a price. I paid day off procedure. Then suddenly owe more. No. 3rd, It took them forever to get my appointment right. Made 2 appointments and luckily when they called to confirm both times - I found out they had only scheduled the diagnostic for one breast. When it should have been both and I had spoken in depth with them about this multiple times. Finally got it right on the 3rd try. Seriously do yourself a favor and go somewhere else. The people here are clearly overworked. Office is cold. Appointment schedulers inept. Billing sucks. Wait suuuucks. Everything about this place suuuuucks. Except the techs who are nice. (I changed to Bedford Breast Care Center this year for my screening and the difference is night and day! There was no wait. The facility is beautiful and the staff is lovely and positive. If I had to find out bad news, it would be handled in a comforting and caring way.) read more

The waiting room is very nice, and COVID protocols are observed. The technicians were friendly and still professional. I especially appreciated getting the results right after the ultrasound! read more

When I showed up for my appt I was told that my mammogram may not be covered by insurance because it is 1 week too early for annual coverage so I got rescheduled for a week from now. The girl at front desk Monique was very pleasant and caring so I appreciated her greatly! read more

It's bad enough that I need to re-do my mammogram but the wait!!! Definitely not an over exaggeration! I don't even understand why it's poorly coordinated - Mammogram was quick and a breeze the tech who helped me was great!!!! Super frustrating when your anxiety is already heightened and now you are just seating and waiting! read more

I have had mammograms, and ultrasounds at Breastlink. Recently the care has been great. In the past, I've had to wait a long time to be seen. It seems that since covid, wait times are shorter. The technicians are courteous, and often times the radiologist will give results while patients are still there. I will continue to get care here, I just don't plan anything to close after my appointment just in case they are running late. read more

Highly disorganized place. I had an appointment for a mammogram and ultrasound February 26th @ 11:40am, and I prefilled all their required paperwork online including uploading a picture of my insurance card and the doctors orders for both screenings. Upon my arrival at the Tarzana location the front desk check in clerk was training a new employee, and so they both took their own sweet time in processing my check in. Finally, when they were done, I was told that "we have to call your doctor as the order for the test says screening and you need a diagnostic exam." ( my doctor listed on the script what kind of imaging I needed ). It appeared that this front desk clerk was on some power trip or something, as she kept saying that I had listed pain and tenderness in my breast so she needs to confirm with the doctor ( which is perplexing as my doctor is aware of my status and wanted me to get screening ). I was told that there was no guarantee that I would be able to get my mammogram or ultrasound done today. After putting up with all this delay and antagonizing treatment I decided to cancel any further scheduling of exams with this location and called another imaging center and got both my exams scheduled without any hassle. It's a shame this place assigns this excessive control to the front desk clerks to call the shots on patient care and service. read more

I was experiencing intense pain and tingling in my left armpit that lasted more than two weeks and after calling my OBGYN, she recommended I get an ultrasound. After calling around through insurance trying to make a quick appointment, I found this location near my home and office. The office is really lovely, the waiting is crazy big with lots of seating and the interior of the office is really nice and the quality of equipment is impressive. But for me, that's where the pleasantries stopped. I received an ultrasound by the tech who was nice enough and she left to "get the Dr." While I was there, the ultrasound machine had a list of all the patients seen on that equipment and their birthdays (HIPPA???). The tech later returned to tell me (without the Dr) that I have two suspicious and potentially malignant lumps in my left armpit. The tech said the doctor would like to do a biopsy ASAP but before discussing what that process was, she wanted to talk cost and make sure I can pay upfront. I was so freaked out by the words "malignant" that I couldn't even process what she was talking about. I asked if the Doctor was going to come and if I could take a day or so to think about it. I totally felt like I was at a car dealership and the doctor was the car salesperson's manager that they had to get info from. I got the estimates, made a tentative appointment and left. The whole experience left a bad taste in my mouth and after calling my OBGYN, she told me to not go back and she recommended another specialist who was far and away much more personal and caring. Luckily, my lumps were NOT malignant, just an inflammation. Overall not a fan of how Breastlink conducts business. Not a place I'd recommend to anyone. read more

If you want a real life experience of Handmaid's Tale this is it. It is sterile and the people could not give a shit. You are a number. I had to go back in and when they notified me of this I got a text to call them to schedule another appointment with not explanation. You know how stressful this is. The scheduling person could not tell me anything and was cold and rude. My doctor called me a few days later when I had called them. They didn't even notify my doctor to call me. On top of all that, their billing department is impossible to get and they over charge but send you the bill when they owe you money. This place needs someone to conduct a throw investigation of improper practices and billing fraud. read more

This office consistently overbooks and leaves patients waiting at least 1+ hours. Once they call a patient in, there is constant confusion amongst the technicians and office staff of what service to perform and who will do it. Paperwork misplaced and bickering among the staff. I do not recommend Radnet/Breastlink for anyone who values their time or requires competent assistance. One star for the kind mammogram technician who was gentle and patient. read more

Already waiting here over 20 minutes. Also, information they gave over the phone is incorrect. Just waiting to get it done since I'm here-- but I've been to far better breast exam places. read more

I had my appointment today & found the facility Very Clean & Beautiful waiting area. Reception staff who assisted me & the diagnostic tech that took my 3D images , were friendly, professional, & knowledgable with a caring compassionate demeanor. I wish I remembered there names, but I will always remember their smiling faces. read more

Let me start by saying that the technician was wonderful, very profession and competent.  That said, this was the worst experience I have had at a medical facility.  I waited at least 90 minutes past my appointment time to get my mammogram.  Whoever does the scheduling for this facility is over paid.  There is no excuse for overbooking to this degree, it shows disrespect for the technicians and the patients.  I have been going to this facility for years, but will not go back under any circumstances.  I have a year to find a company who values everyone's time. read more

I've gone twice here now since September and am glad that my experiences haven't been as terrible as some of the other reviews have noted. I do agree that they are super busy and it takes a while to get checked upon arrival. There has been a line both times I've come here which took me at least, around 10 minutes before approaching one of the girls at the front to actually check in. So take this into account when they say come at least 10-20 minutes early depending on whether you've done your paperwork beforehand online or not. I haven't had to wait long after checking so far either time. On my first visit, I didn't have any issues with either the girl who took me in the back to the dressing room or the ultrasound technician. But today, I did when I went for my mammogram. Upon arriving in the dressing room, the girl initially told me to go into a room and said the door didn't lock, was that OK? What she didn't say was that the door doesn't even close - it just bounced back without the lock function working. Given that this particular changing room was right in front of the entrance where people are coming and going, I wasn't thrilled about this. When I mentioned to her that it doesn't close, her response was, "Well, that's what I was telling you. It's not a big deal, nobody's coming or going through here." Um, she, another patient and I had literally just walked through that very entrance and I'd seen a few men wandering about the main corridor just outside the entrance and in the outside waiting room as well so...yeah, I told her this wasn't cool. She told me to just go into the next room then and took off. A few minutes later, the technician came to get me and she was not remotely friendly. I don't know her name but was an elderly lady with very large, round glasses, short, cropped brown hair, and a thick, European accent, perhaps Eastern European accent. I provide these details not for any potential race or ethnicity concerns but more so for description so that Breastlink Tarzana will likely be able to identify who she is and hopefully address what I'm about to say next. As any woman who's gotten a mammogram before is aware, it's pretty uncomfortable and painful. She barely spoke much to me (which is fine I suppose, I'm not there to find my next BFF after all) and I wasn't aware that at one point during the exam, I needed to have my chin up. She spoke softly at first and all I heard was "chin" but not what came next. I moved my head down thinking she wanted my chin down, but then she practically shouted quite forcefully, "NO, CHIN UP!!!" Ooookkay...I tilted my head up, feeling like a kid who'd been punished for not listening to her mother. Not something that makes a visit that's already unpleasant and/or scary any better. I realize that in general, customer service has tanked big time across pretty much ALL service-related industries since the pandemic but that's really no excuse if you're going to continue providing services. I hope Breastlink Tarzana will speak to their employees about better customer service and do better going forwards. Otherwise, there are plenty of other places to keep in mind for next year's exams. read more

Horrid service! They have many locations and this one is the worst! I came in for breast ultrasound. It's quite difficult for me to find the time, as I have a 20 months old. My husband had to take a day off to look after the baby. They made me wait over an hour to be seen!! What's the point of an appointment if I had to wait so long?! No apologies, nothing. For my next exam I'll be looking for a different place. Whole experience at Tarzana Breastlink ruined my day, ruined my husband's plans to go to work after lunch, because I didn't get home on time....because I sat waiting for an hour and fifteen minutes for my appointment. Astounding incompetence!!! Avoid this place at all costs. read more

I went to this facility 2 times. First visit was for mammogram and they coded it as a diagnostics, therefore they charged me large amount of money, WITHOUT CLAIMING TO INSURANCE. Later I found out that there are "estimating" the amount without even knowing if your insurance will cover it or not. Same, when I went to biopsy they charged me upfront again, large amount of money. I called and my insurance literally had no clue why I was charged upfront when they were only showing copay of $25. I called billing department and they are not cooperative and sending mixed messages. I asked the manager to call me back, someone named Shinikua called and she was so unhelpful, literally said that's how they're site operates, so I will need to talk to my doctor to send right papers. Reception desk is terrible!!!' I literally had observed many ladies having arguments with every staff member in different occasions and for different reasons. Will never go back to this location, they don't know how to treat people, knowing they may be cancer patients. Side note: Actual mammogram tech and biopsy radiologist where super nice and professional. I guess billing office, management and reception need serious help and validation. read more

Place looks clean and front desk are not friendly at all and the mammogram technician Armenia lady very rude waiting time is ridiculous got there 10:20 and at 1:13 still waiting for ultrasound. Parking fee is too high and they DO NOT validate. Everyone on same floor validate except them! read more

Very nice facility but unacceptable wait time. Arrived 10 mins early, checked in digitally as instructed. No response for almost 15 mins. Finally went to the office and was checked in, but then waited again to be called in, and again after getting into the gown. Everyone is very nice but the process is inefficient. It's been almost an hour since I first did the virtual check-in and I still have not had my mammogram. read more

They tried to cancel my appointment 2 days before it was scheduled , Their call center is absurd, I ended up going to my scheduled appointment anyway. The technician could not get my body in the position she needed after 15 minutes of uncomfortable manipulation, then sent me out only to call me in again with another technician who was successful I think with getting the necessary images. Overall very negative experience. read more

I went to Breastlink in Tarzana for my annual mammogram, and as per usual, I was terrified of the process and potential results. Knowing that I am completely full of anxiety about cancer, Luisa, the manager, came to comfort me and provide me with some empathetic support. I will never forget this kindness. I also had a great experience with the technicians today, and everybody was so helpful in finding where to go and what to do. Dr. McKellop is wonderful, efficient, and brilliant in his reading of the results. He's so professional and calm and eases nerves - so important in women's healthcare. Only 364 more days until the next one! read more

I booked my appointment several months in advance. I had 3 separate appointments that were scheduled for my visit. One of them was canceled, unbeknownst to me. I was not notified prior to my appointment or at check in. I was only made aware of this once I asked about the 3rd appointment. Breastlink has made absolutely no effort to accommodate rescheduling this appointment to something that is convenient for me. No apology has been made, they already collected payment for a procedure they did not do, and now want me to wait an additional 2 1/2 months to get the 3rd appointment. I even spoke to the manager and she was extremely belittling, unprofessional, and rude. They made no effort to accommodate me based on their error. I've worked in a medical office before and would NEVER treat a patient the way I was treated. If I hadn't already paid and the inconvenience it would cause me to have to get a refund, call my doctor for a different facility, and rebook someplace else, I absolutely would NOT be going back here. This is the last time I will be visiting Breastlink for any appointment. Beyond disappointed at their lack of professionalism. If you can, book elsewhere! The one positive is that once you get past the extremely poor front desk customer service, all of the technicians I encountered were extremely friendly, professional, and helpful. The only positive in that place. read more

This place was great. The staff members were extremely knowledgeable. My grandmother was in and out in about an hour and a half. We parked in the structure. They don't validate at the location but since our experience was so seamless we only paid about $8.00 for parking. My grandmother had a dexa bone density scan and mammogram at this location. The decor for their office was gorgeous. The floors were cleaned and the atmosphere was welcoming. I highly suggest bring a jacket because they do keep their AC on high. read more

My first time here. The office is lovely and clean and the check in was quick and pleasant. I was helped by Suri and Marisol. I believe I was in and out of there in about 45-50 minutes total. (The same amount of time it takes everywhere I've been.) The verification of insurance and paperwork must have taken the majority of the time. There was quite a lot of women there and I remember thinking they were very organized and efficient. The tech, Hailey, took me back for my procedure. She was friendly, compassionate and helpful. She seemed to really care about her job and my satisfaction and needs. Overall, it was a satisfying experience. I would definitely recommend this establishment. Overall, it was a quick and not unpleasant experience. read more

This place is nice and clean but the wait time is ridiculous. Every time I come here I have to wait almost an hour before I am taken in to my exam. The scheduling here is horrible and there is never a sense of urgency. The Techs are great but other then that, this is not the place to go if you don't have time to wait. Do better Breastlink. read more

Seeing some of the 2stars or 1 was confusing as I had a great experience at this facility. Maybe things changed up, but I can say that the staff I had been in contact with were helpful and kind. No long waits here Thanks to Esmerelda for getting my appointments booked in! Super sweet gal. Thanks also to the tech, Laura for holding my hand during the biopsy! Lisa at the front desk checking me in and being so nice and to the radiologist Jason McKellop for being extremely professional during a sensitive procedure and making me feel comfortable. He numbed it up perfectly so that I wouldn't feel even a pinch! Thank you to all the staff working during these crazy times and keeping it sanitary and safe there. You guys Rock :) read more

The facility is beautiful . They give you same day results . Woman in the front main desk with the black glasses was rude but over all good experience . Everyone else was very nice . Parking is SUPER EXPENSIVE $1.60 for every 15 mins . Just saying . read more