I will just make this short and to the point.
I have shopped…read morethis store at Lake Square Mall for about 5 years since moving to FL.
I have purchased a book a couple times that I needed to exchange or simply return. When I return, I am fine with a gift card VS cash back.
After the 1st of the year 2026 I shopped a sizable number of books for upcoming birthdays for my young nieces and nephews. At this time, I also purchased a Calendar/datebook in the form of a book, as I always do year to year so that I have room to make notes for upcoming events, appointments, etc.
This year 2026 I purchased later than normal as I typically purchase this for just myself. So, as you enter the parking lot side of the store, straight ahead as a " turn style" type of stand that had the kind of Calendar Books I always purchase. I looked at the design covers and chose one suitable to my hobby as an "avid bird, butterfly, etc" . When I got home, I opened the Calendar and it began in the middle of July. Needless to say this did not suit my needs, so, being a regular customer annually for gift giving, I simply wanted to exchange it for one that reflected the entire year of 2026. The fairly young woman at the checkout desk near the door was very quick to tell me we "cannot exchange" as she went on o say that ALL these Calendar books start in July. That if I wanted one to start in January, I needed to purchase one in 2025. Needless to say, I found this to be absurd. Nevertheless, I asked for a "store credit" since I frequently shopped there, NOTE: I would have just re-spent the credit on some something else while I was there. This girl/young woman refuse ALL options and said there was nothing that could be done about this.
*So, here we are mid-July, and I now could of or can use the earlier purchased Calendar.
Bottom line is, I purchased another one that suited what I needed and have just left the one from Books A Million set aside. I believe that this young woman had no idea of how to handle a simple transaction, exchange or credit, thus, losing a faithful yearly customer. My advice to shoppers is BE CAUTIOUS, their rules, their regulations can change at the drop of a hat and there was not 1 single suggestion of "I'm sorry", no empathy, no nothing.
**I have not shopped in Books A Million at Lake Square Mall, Leesburg, FL ever again. BUYER BE AWARE!