My wife and I decided to go to Brazen Fox today (Sunday, 3/1/20) for Brunch.
The hostess was welcoming at the door and sat us at our reserved table right away. Water was poured, bread arrived in a timely fashion and the server Harry introduced himself all within 7-8 minutes of being sat at the table. SOP's, so far so good.
Wife had a passion fruit mojito and yours truly had a Titos Bloody Mary, both delish. Mozzarella Sticks for an app were on point. Wifey enjoyed her Buffalo Chicken Wrap and I thoroughly enjoyed the Lobster Benedict.
Through the course of our dining experience, it would have been nice to have been checked on to see if we were enjoying ourselves and if we needed anything. Our waiter was responsible for 4 large booths and 5 additional tables. He was getting bogged down by the amount of patrons/tables he was responsible for and was not able to keep up with running all the drinks for everyone he was taking care of. Just on optics alone, I could see the waiter was responsible for running all the drinks to the tables, taking the orders, putting the orders into the POS, bussing/cleaning the tables and to make sure the food was going to the correct table and positions once the food runner came out. I could see the floor staff was stretched thin. This is not fault of the waiter, but this is a scheduling/management issue.
We were at Brazen for nearly two hours and not once did I see a manager step in to assist staff or walk around the dining space to touch tables and see how people were doing. The service staff DEFINITELY could have used some assistance during the busy Brunch. Me personally, I am typically good for 3-4 Bloody Mary's and my wife is usually good for 2-3 drinks. Instead, we only had one each because we were never checked on to see if we needed anything else.
Over all the staff was polite and had great attitudes. When the waiter was at our table, he was knowledgable of the menu and assisted us with questions we had. The drinks were delicious with a nice balance and the food was VERY good. The staff could obviously have used some assistance from other co-workers OR, most importantly, a manager. It would have been nice to see.
So, instead of 5 Stars, I am giving 4 because nobody ever came to our table to see if we needed more drinks or how our dining experience was going. Other than that, we had a nice time.
I'll be back, Brazen! Maybe next Sunday as a matter of fact....
PS: I recommend a drink runner to bring drinks from the bar to the tables to free up your servers. This way the servers can touch their tables a little more, and continue to sell, sell, sell. Also, managers need to be seen, have a feel for the floor and evaluate when they need to jump in. Someone definitely should have been jumping in today or at least touching tables. read more