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Bravo Family Dentistry

5.0 (1 review)
Closed • Closed

Services - Bravo Family Dentistry

Cavity treatment

Dental exams

Tooth filling replacement or repair

Bravo Family Dentistry Photos

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6 months ago

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Baylor Scott and White Clinic - Kyle

Baylor Scott and White Clinic - Kyle

2.7(15 reviews)
0.3 mi

I'm new to the area but have been with Baylor for 6 years, since my first child was born. I was…read morepleased to see that Baylor offered clinics in this area so I could have continuity of care for my kids and myself. I've called what I thought was the office a few times for help and have learned that it's more of a calling center. On one occasion, my husband broke his finger. I called to see if this is something that they could care for at their office and was told yes. When he visited, they didn't know why he was there and couldn't do much to help other than a referral. Perhaps a referral was what we ultimately needed to get him the right care, but the fact that the conversation as to why he was even there didn't get saved someplace was concerning for me. Another time, one of my children was ill and I made an appointment for her thought the app. The day of my child's appointment, her sibling had fallen ill. I called the office to see if they could be seen together and was told no, id need a separate appointment that wasn't available for a few days. I made the appointment for my other child then shortly thereafter received a call from the office asking if I'd like to combine their appointments with the original appointment. Ummmm...yes I would. I don't expect the office to change their policies for me or my family but when it seems like I'm talking to two different unrelated people/groups, it's a bit frustrating. Their website says that they take walk ins but when my son got hurt falling in our home, they wouldn't see him and said walk ins aren't allowed. I wish they'd update the website/app to reflect that so I could have taken him someplace else sooner. The staff here is nice but I'm not sure that we will stay with this clinic.

This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

Bravo Family Dentistry - generaldentistry - Updated October 2026

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