We signed a contract with Puryear Custom Pools on February 24, 2026. We had excellent weather so…read morethe pool design by Jimmy Jackson and construction overseen by Scott Askew went fairly quickly. We were filling with water by May 1st. We wanted to share our experience for aspiring homeowners who are thinking about making the leap to owning a pool. As most research suggests, pool ownership has both pros and cons and can certainly cost a lot of money on the front-end along with maintaining the pool, fixing broken equipment, addressing leaks, and everything else that comes with owning a summer paradise. We chose Puryear Custom Pools due to their reviews. Sure, there are some dissatisfied owners, but almost every pool builder we researched also had a select few that had bad experiences or just plain bad luck during the construction. Our experience was good... yes, we had a few hiccups along the way, but the Puryear team along with the subs they use were able to remedy all of our issues. When you build with Puryear, you will meet with a designer, get to choose your water features, tile, coping, stone work, and plaster color/type. This is the fun part of building a pool... having the family choose the final look. Our designer Jimmy nailed the design with his computer and the actual finished product closely resembled what he was able to draw with the computer program. I would classify Puryear on the high end of pool builders when we compared build prices and specs, but we were okay with getting a quality builder with a good reputation. We also spoke with a few previous Puryear owners who seemed happy with their investments. Previous owners were also able to calm our minds that the construction phases of the pool process will indeed encounter issues. This reaffirmed our belief that it was normal to encounter a few issues along the way. Puryear will send you a daily schedule email of each phase with the estimated date. Weather, staffing issues, or workload may impact the timelines, but our experience was that they mostly adhered to the dates. We went with a 15x30 modern rectangular design, detached spa, and tanning ledge. We also invested a little more money on the front end by going salt water after speaking to several friends who have pools. We did not want to mess with natural gas or electric for the heating, so we contracted with Joe Rider propane for installation of a 250 gallon tank (expect to burn about a gallon an hour for the spa when set to 104 degrees and about 3-4 gallons an hour when setting the pool to 80 degrees). Our pool depth was 4' on each end and only 5'6" in the middle so with less water, our pool started naturally warming to around 82 to 83 degrees in May with just the sunlight so we have not had to use the propane heater for the pool water. Puryear, like many pool builders, follows a prescribed build process (we are located in west Fort Worth area). We did excavation which took about a day, forms and steel rebar installation, initial plumbing and equipment install, gunite (concrete which took about 6 hours), electric installation (we were able to add some external outlets), tile and coping (took a few days), deck set (which allowed us to add extra concrete for a small fee), deck pour (took about 5-6 hours), clean and grade, mastic, detailing, and finally plaster (took most of the morning). Scott, our construction manager took good care of us and communicated via telephone (calls or text) about what was going on. We experienced a few concrete "pop outs" on the new decking, but they fixed them. We also encountered a few leaks after filling, but again they came out quickly to repair them. In the end, our family loves the finished pool. Shout out to Jacob who takes care of our weekly maintenance and did our "pool school" where he went over how to operate everything. We just referred a few of our friends to Puryear as our experience was good. Scott was a good man to deal with and very knowledgeable. Jimmy kept in touch to ensure we got what we wanted... even to the end of the build process.

Update 6/1/26: The owner (personally) took an active role in…read moreoverseeing the repairs, and we hope the leak issues have been fully resolved. If the initial stone masonry work on our retaining wall / scuppers were done properly when the pool was built, I don't think we would have had these leak issues. Hoping the worst is behind us and we can enjoy our beautiful pool.

Bucks rebuilt our waterfall, installed mosaics, and replaced some coping for us and did a super…read morejob! Waterfall even flows better than it did when it was originally built. Alex was completely up front on what he could do with our 18 year old pool and what was not really practical. Very easy to work with, dependable, and very reasonably priced compared to other companies that bid our rebuild

Bucks pools saved our project after another pool contractor stole our money & deserted us. The…read moreSanchez's (Bucks) were priced appropriately, honest, punctual, accurate and operate in top character. They came within budget and are the most professional in business. They rushed to make corrections even after receiving final payment. Look no further for your pool or outdoor space needs. Bucks is the best!!!

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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Avoid this pool service - extremely unprofessional and rude…read more I had a terrible experience with this company. They missed a scheduled pool service this Wednesday and never contacted me. I have been at home the whole day on Wed and my car was in the yard as well which can be clearly seen from the backyard door. I called Friday morning around 8 am and left a message, but no one called back. When I called again later at 2:30 pm, someone finally picked up. I asked why no one showed up this week. The man on the phone told me "Your yard was locked, and we're not supposed to ring the bell. If the gate is locked, we don't provide service." I was shocked - this was never communicated in advance, and nothing about it is mentioned in the contract. I'm a new customer - how would I possibly know about this "unlocked gate" rule if no one ever explained it to me? I asked this question, and he shouted "I am telling you RIGHT NOW!" with a very disrespectful tone. He was practically yelling at me over the phone. As a customer, I've never been treated like this before in my entire life. When I asked about making up for the missed service, he refused and said they'd only come next Wednesday. I reminded him that I paid for four weekly services per month, and now I'm only getting three. He said they won't make it up because "last time we added a lot of chlorine, so this week we wouldn't have done anything anyway." This logic is unacceptable. I paid for consistent weekly service - not "maybe" service based on their judgment. I also raised a legitimate concern: keeping my gate unlocked all day is a security risk, especially when I don't even know what time they'll come. He mocked me, saying "We have 3,000 customers and everyone else leaves their gates open for us and none of them has a problem' He clearly blamed me for the missed service and dismissed my valid concerns about safety. When I questioned why they blamed me for the miscommunication instead of taking responsibility, the man hung up the phone on me. Completely unprofessional, no respect for customers, and very poor communication. Do yourself a favor and avoid this company. There are better, more respectful pool services out there.

I've done business with MPC for 31 years. I took a break in service about 15 years ago, and it was…read morea mess. I am NOT a chemist and have no desire to be one. They are good at what they do. I still do my part to maintain it; keep the skimmers and the filter clean. The pool looks great. If you want someone to skim the leaves and wash the filter, it would cost 3 times as much. Best deal out there!!

Brittany and Emerald Pools have been absolutely great to work with. Brittany takes her time and is…read morevery conscientious of her work. Our pool has never looked better

Brittany, our pool tech has done a great job. Keeps us advised of any possible issues and takes…read morecare of small things before they become big problems. Kevin Hilliard

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay did a great job for us and responded in a timely manner. I appreciate his professional…read moreexpertise and down to earth advice on which course to take.

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! I use all of their locations, depending on where I am. No matter which location I choose these people know their stuff, and are great to loyal customers. The real reason for the 5 stars is the way I was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me.  They install above ground pools and pool liners. Mr. Blow's crew basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dodged my calls, and refused to make it right!  Worst contractor in the DFW Metroplex, by far! The team at Bonnie and Clydes helped me find a different installer (Campbells), and helped me make everything correct! These guys are 5 stars in my book!

Always helpful and trying to do the best for their customers. Large selection of products and great…read morebargains on their own branded products over the larger name brands.

Philip was very professional, on time, and very knowledgeable…read more He installed new outlets in my garage while I was at work and he did a fantastic job! Price was half of the competition!! Thank you to PMC Electric LLC! I will be using your services in the future

They are super friendly, knowledgeable and trustworthy. They are also very competitively priced…read morecompared to other companies. Scheduling is quick and easy too!

Atlas is the crystal clear leader in pool care in Grand Prairie. Just bought a house 5 days ago…read morewith green algae walls and cloudy water. In two days the pool was clear and nearly perfect already. I thought it would take weeks to get any kind of balance. Also they reset the pump flat on the concrete, added guards by the timer, disconnected old chlorinator, added a hose bin to drain the pool, refurbished the DE filter with all new filter grid and new ring seal. All work done quickly and accurately for a very reasonable price. Great company!!!

Terry Bennett is very reliable and does a great job with our pool each week. He texts us when he is…read morethere and sends a detailed report when he leaves. We are very pleased since Atlas took over from our prior pool service.