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    Bratz Urban Properties

    5.0 (1 review)
    Closed 9:00 am - 4:00 pm

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    7 months ago

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    Princeton Classic Homes

    Princeton Classic Homes

    (7 reviews)

    Fairbanks/Northwest Crossing

    Be advised, this company has an F RATING and is non-accredited according to Better Business Bureau…read more They sold me a home with no grass in backyard, no shelves in closets, and no blinds on windows and old appliances (that they claimed were new). Scummy business people. Big mistake!!! Andy Mckitterick (construction manager) was the person of contact to show me my new home. He struck me as a very bizarre individual. He was passively rude, incompetent, and condescending. He had a hard time answering simple questions and seemed slightly remedial. He also had a very challenging time filling out a simple check-list!! I had to come back a second time to get it properly filled out by someone else. I don't know what his issue was exactly but he made the process more difficult and awkward than it should have been. I'm currently dealing with numberous problems with this home. Not a good investment. AVOID!!!

    I was called for a year straight, to give a review on our home, I have waited until it was…read morecompleted, and we are still not there, however i am hoping this TO DATE review will some how get us heard and a call back. We built a brand new home with Legends/Princeton Classic homes. A Princeton series. The follow is pretty typical if you talk to anyone who has purchased. We were pushed into closing, with a laundry list of items that needed fixing from the roof to the driveway and AC and tons of interior items, with the promise they would all be fixed. it is now 2 and a half years, and with all the warranty items put in, we still have a laundry list. From Jeff the PM, to Steven, the first warranty contact, to now Steve, the warranty manager. We still do not have a place that is completed we call "home". WE DO NOT EVEN HAVE A PHONE NUMBER TO CALL. Try reaching this company. Tell me how may instant voicemails you receive. Zero calls back. My neighbors got lawyers involved and I guess that's the next step. Instead of a company that was already paid, to come fix issues they causes by poor management and choice of trades.

    The Ambrose

    The Ambrose

    (9 reviews)

    Fairbanks/Northwest Crossing

    I toured the property on Thursday, April 23, and Brianna was the leasing agent who assisted my…read morepartner and me. I currently work in leasing myself and will be moving in July, so I pay close attention to professionalism, product knowledge, and overall customer experience when touring. There were both positives and areas for improvement. The highlight of the visit was the apartment itself--we really loved the 2x2 model, and the overall property and location are very appealing. However, the tour felt rushed and lacked important information. We were taken directly to the model unit, but no amenities were shown or explained. While I understand the pool may not have been presentable at the time, there was no mention of pool hours or details. We also were not shown the gym, mail area, or amenities within the office, nor were these features explained during or after the tour. Back in the office, the experience remained limited. Pricing was briefly discussed, and we were handed a sheet with floor plans, but there was little explanation of the application process, fees, or qualifications. I had to follow up with additional questions afterward because I didn't feel fully informed. I was initially very interested in a one-bedroom, but was told there were none available to view, which makes it difficult to feel comfortable applying without seeing the layout. That said, the 2x2 we toured is available for our move-in timeframe and is within our budget, so we are considering that option. On a positive note, I called back on Saturday and spoke with another leasing agent, Jordy, who was extremely helpful and informative. He took the time to answer all my questions and provided detailed information on multiple available units, which I really appreciated. Overall, the property itself is beautiful and priced well, and we can definitely see ourselves living here. However, the initial tour experience has made us second-guess moving forward, as strong communication and transparency are very important to us.

    I have been here since Dec 28,2025an I can say from move in to now.I have nothing but,GREAT things…read moreto say from staff ,including manager to Maintence an Yes problems occur but everything is done on time an The communication is a plus for me .I feel safe an its always done on a Professional level .Great place to call home

    Gava Homes & Loans

    Gava Homes & Loans

    (1 review)

    Fairbanks/Northwest Crossing

    If you hire this company for your home loan make sure you do not work with Sheila Martinez. I…read morerecently made the mistake of using Ms. Martinez to buy my first home and it was the worst customer service I have ever experience. The inspector identified an issue with one of the A/C units and the seller agreed to repair the issue. We closed on the home on a Thursday and move in the next day. I immediately noticed that the master room was not cooling down. The next day I emailed the loan officer and Ms. Martinez to ask them what I could do about the unit not being repaired properly. The loan officer emailed back saying that this was an issue that the realtor could help me with because it was a preexisting condition. I did not hear anything from Ms. Martinez until I follow up with her. Ms. Martinez replied that she had just gotten back from Guatemala and that she was working on the issue with some lawyers. A week passed by and I never heard back from her again. I followed up with her and to my shock she replied in all caps " GOD BLESS YOU AND YOUR FAMILY" in other words leave me the hell alone. Very unprofessional to say the least. All I wanted was an explanation on what were my rights on the expensive issue. Ms. Martinez did not even have the courtesy to do that. I understand that we had closed on the home already but an explanation on what were my rights, since it was a preexisting condition, is all I wanted. This is not how you treat people.

    Oak Loop Properties

    Oak Loop Properties

    (8 reviews)

    River Oaks

    Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

    Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

    Bratz Urban Properties - realestatesvcs - Updated May 2026

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