lease renewal department. Ms Stephanie steps in action and went above and beyond to help me with my…read morenew contract . I truly appreciate her knowledge and friendliness. kudos to her

Update: Called about…read morea reduction on rent since they are adding the landscaping fee for $100. No luck. Unfortunately we will be uprooting our family, and moving.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.

Not to be confused with Weinstein Realty which is, well, not good…read more I hate to Whine about the Wein, so I'm going to give them a good review. Located up in the north part of Houston, this is a good real estate agent that is responsible for several really expensive plazas in the fancy part of town. I think they do a good job and their rents are pretty fair, although it's expensive compared to the poor areas obviously.

Just wanted to add something to my previous review. My advice to other homeowners here, make sure…read moreyou keep any receipts of payments to this company. I believe there was an attempt to defraud me into making a double payment. This is why (Debra) in accounting made no effort to explain or apologize, as to why my account was not credited with my payment. After this incident, I don't fully trust this company with my payments. However, my receipt is what saved me from being double charged for HOA fees.

This is absolutely the worst, most obstructionist management company in the history of all…read moremanagement companies. They live to make your life a living hell. First, they claimed that I didn't own a storage unit that I had clear proof of owning. They sent me a handwritten document dated a day earlier than my conversation with them regarding ownership of the storage unit "proving" that someone else owned it. When I asked for something a little more official than a handwritten document, they ignored me. I did not argue with them because I still had a large storage unit that they agreed was mine, on multiple occasions - even admitting that it belonged to me through the resale certificate. I should have sued them though. Then, I moved away, intending to sell my condo. The management company decided they were going to fumigate the entire condominium so I decided to wait to sell until after that hassle. They told me to mail them the key to the condo just days before the fumigation was scheduled to happen, instead of contacting me months in advance like they should have. When they received the keys, they went on the day of the fumigation to open my condo and somehow could not get the key (the same key I had been using the entire time I lived in the condo) to work. So they decided that against my wishes, they would replace my door lock. And THEN, on top of that, when they supposedly mailed me the new keys, they didn't use any sort of tracking information or certified mail and just mailed them through USPS. I obviously never received them and had to change the lock again. I finally was able to put my condo on the market and sell it. I tried to get a resale certificate from the management company. They told me I could either pay for it online, through the same website (paylease) that I had been paying my HOA fees through for the last several years. However, I needed to choose the option that said "resale certificate," and nothing else would do, or I'd have to just mail them a check. Of course, paylease did not have that option. I even made a new account, as the management company suggested. However, that option still did not exist. They told me there was nothing they could do to help me pay online and I would simply have to mail a check. So not only do they make up instructions that are literally impossible to follow, they then won't admit they have made up impossible instructions or do anything to correct that. During the sale of my condo, they were not remotely helpful in any way and did not have the original documents for the building of the condominium, which of course leads me to believe that their handwritten storage unit documents were not by any means original either. After closing, I learned that I had overpaid my HOA fees, and that the management company owed me money. Of course, that money was not returned to me, and the management company claimed that they did not receive any documents indicating that I had overpaid. Obviously, this was untrue, since the attorneys and real estate agents working on this deal were great and had everything together. I still have not received the owed money, even though it has been weeks. This company should not be in business.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

I had a great experience working with Sugarland Property Management in Sugar Land, TX for leasing…read moremy property. The entire process was handled smoothly and professionally from start to finish. I would especially like to appreciate Ms. Maria and Ms. Jennifer for their excellent cooperation and clear communication throughout. They were always responsive, supportive, and ensured everything was managed efficiently. Their professionalism and attention to detail made the leasing process stress free. I would highly recommend their services.

Horrible rental management company. People were rude to my previous property management team and…read morehung the phone up on them a couple of times trying to verify rental history. I would stay away from SPM if you are a renter, waste of money paying rental applications when they don't communicate well with people or follow up on applications. Income was over 4x the required gross monthly income, excellent credit history with rental history and they still took an accepted an application that submitted 3 days after me.

Be advised, this company has an F RATING and is non-accredited according to Better Business Bureau…read more They sold me a home with no grass in backyard, no shelves in closets, and no blinds on windows and old appliances (that they claimed were new). Scummy business people. Big mistake!!! Andy Mckitterick (construction manager) was the person of contact to show me my new home. He struck me as a very bizarre individual. He was passively rude, incompetent, and condescending. He had a hard time answering simple questions and seemed slightly remedial. He also had a very challenging time filling out a simple check-list!! I had to come back a second time to get it properly filled out by someone else. I don't know what his issue was exactly but he made the process more difficult and awkward than it should have been. I'm currently dealing with numberous problems with this home. Not a good investment. AVOID!!!

I was called for a year straight, to give a review on our home, I have waited until it was…read morecompleted, and we are still not there, however i am hoping this TO DATE review will some how get us heard and a call back. We built a brand new home with Legends/Princeton Classic homes. A Princeton series. The follow is pretty typical if you talk to anyone who has purchased. We were pushed into closing, with a laundry list of items that needed fixing from the roof to the driveway and AC and tons of interior items, with the promise they would all be fixed. it is now 2 and a half years, and with all the warranty items put in, we still have a laundry list. From Jeff the PM, to Steven, the first warranty contact, to now Steve, the warranty manager. We still do not have a place that is completed we call "home". WE DO NOT EVEN HAVE A PHONE NUMBER TO CALL. Try reaching this company. Tell me how may instant voicemails you receive. Zero calls back. My neighbors got lawyers involved and I guess that's the next step. Instead of a company that was already paid, to come fix issues they causes by poor management and choice of trades.