This is absolutely the worst, most obstructionist management company in the history of all management companies. They live to make your life a living hell. First, they claimed that I didn't own a storage unit that I had clear proof of owning. They sent me a handwritten document dated a day earlier than my conversation with them regarding ownership of the storage unit "proving" that someone else owned it. When I asked for something a little more official than a handwritten document, they ignored me. I did not argue with them because I still had a large storage unit that they agreed was mine, on multiple occasions - even admitting that it belonged to me through the resale certificate. I should have sued them though.
Then, I moved away, intending to sell my condo. The management company decided they were going to fumigate the entire condominium so I decided to wait to sell until after that hassle. They told me to mail them the key to the condo just days before the fumigation was scheduled to happen, instead of contacting me months in advance like they should have. When they received the keys, they went on the day of the fumigation to open my condo and somehow could not get the key (the same key I had been using the entire time I lived in the condo) to work. So they decided that against my wishes, they would replace my door lock. And THEN, on top of that, when they supposedly mailed me the new keys, they didn't use any sort of tracking information or certified mail and just mailed them through USPS. I obviously never received them and had to change the lock again.
I finally was able to put my condo on the market and sell it. I tried to get a resale certificate from the management company. They told me I could either pay for it online, through the same website (paylease) that I had been paying my HOA fees through for the last several years. However, I needed to choose the option that said "resale certificate," and nothing else would do, or I'd have to just mail them a check. Of course, paylease did not have that option. I even made a new account, as the management company suggested. However, that option still did not exist. They told me there was nothing they could do to help me pay online and I would simply have to mail a check. So not only do they make up instructions that are literally impossible to follow, they then won't admit they have made up impossible instructions or do anything to correct that.
During the sale of my condo, they were not remotely helpful in any way and did not have the original documents for the building of the condominium, which of course leads me to believe that their handwritten storage unit documents were not by any means original either.
After closing, I learned that I had overpaid my HOA fees, and that the management company owed me money. Of course, that money was not returned to me, and the management company claimed that they did not receive any documents indicating that I had overpaid. Obviously, this was untrue, since the attorneys and real estate agents working on this deal were great and had everything together. I still have not received the owed money, even though it has been weeks. This company should not be in business. read more