I am, quite frankly, not thrilled to be writing this review, and to that end, I have given this company every opportunity to get their act together over the course of three months. Alas, that did not pan out, and I believe it's time to share my experience.
Based on other reviews and on work performed at my neighbor's home, I have little doubt about Bransfield's expertise. However, trying to get a proposal for some work that's right up their alley has been like pulling teeth, and their unresponsiveness/unprofessionalism (again, over the course of 3 months) has been jaw-dropping.
It all began with a brief, but pleasant phone call with Mr. Bransfield himself (in October 2016), in which we agreed that I'd follow up via email (which I did). Coincidentally, however, the next day I happened to see some members of his team working next-door. I spoke with them briefly, and when they finished, they came over and took relevant photos and notes at my property. They were actually very nice, listened very carefully to everything I was asking and stated that I would hear from Mr. Bransfield in short order. To this day (January 2017), that has not happened.
I have left countless voicemails and sent even more emails (to the owner and the business' address) to no avail. NOT ONCE has anyone called me back or replied to an email. As part of my six or seven phone calls, I did manage to speak with a nice woman (Sarah) at the office a couple times (typically calls go to voicemail). Every time, there has been an explanation/excuse for the unresponsiveness (e.g. we've been moving), accompanied by an apology.
I am a reasonable person, and earlier on in the process, I could certainly understand the nature of the delays, etc. After months of this nonsense, however, it's a different story. I wrote my last email to Sarah back in December, simply asking whether they would ultimately be able to provide a proposal or were unable to (or uninterested). That email also went unresponded to.
Before writing this review, I decided to give them a final chance and call (yet again), about two weeks after my email. I spoke with Sarah again, who said she had forwarded my email to the owner, and that it was in his hands. After I pressed a bit, she said she would check-in with the owner and call me the next day when she saw him at the office. That was a week ago, and not surprisingly, I never got a call back.
It does not matter how good you are at your trade. Beyond the obvious lack of professionalism, it is a waste of everyone's time and, frankly, disrespectful and very inconsiderate for this company to continue to drag along an exchange of this sort when there clearly is little intention of following up on commitments. This is bad enough on its own, but when combined with the fact that I was referred by a repeat customer, it is particularly baffling that any businessperson would appear to care so little.
I guess business must be very good... read more