My dry cleaning was done as promised. Phil was very nice and has a a well established family run…read morebusiness in Wilmington, Delaware. I wanted to give his business a try and I'm glad I did. Thank you. Patty

What a great dry cleaner. So convenient and close by. Locally owned, makes it even better!read more

This place is a life saver! Flew into town for late Friday night. Called Saturday morning to see if…read moreI could get my suit pressed in time for a wedding on Sunday. They were busy, but said bring it on in. I was expecting this to be done later in the day before closing, but they took care of it right away and had me looking sharp and out of the store within 30 minutes! Great customer service, great quality work. Thank you Nora and Paula!!

This was the very first time I've ever needed to use dry cleaners, but our cat peed on our king…read moresize comforter/quilt. This absolutely does not fit in our washer and if you have cats, you know their pee smells horrible. I'm not sure if I caught them on a busy or off day but if you're searching for great customer service skills, this isn't your spot. They're very dry and direct. Which can come off as rude. Especially to someone who's never used the service and just wanted to learn what's expected during drop off and pick up. It was as if I was supposed to know what info they needed and how they needed me to say it. And when I didn't say how or what they wanted, they cocked an attitude. Overall, they cleaned the blanket perfectly and got the smell out which is why I gave them 5/5 stars. I would definitely use them again and even recommend them to others, but just caution people to not have high expectations regarding the customer service part of it.

They went above and beyond when one item went missing on a rush order. They delivered that item to…read moreme the same day. It was due before 6 PM. Kudos to great service and a wonderful experience with people that take responsibility for customer service.

the owner went above and beyond to fix an issue and exemplified ideal customer service! They have a…read morecustomer for life as a result!

They are under new management. The lady today was great and very friendly. I am glad it's different…read moreor have different workers. Prices are great and service has been very bad in past. From not opening up at 7 to just have rude workers. Great experience today!!! That's how it should be.

disclosure: you will be absolutely disappointed with this dry cleaner!…read more warning: do not take your dry cleaning here! your clothes will come back with their stains of food and oil! important: they did bad business when. they were down the street. so they changed location and their name to hide the fact that they were the same business. more information: they changed owners, as if that would help! the ladies that work there are very nice; that's the only reason i am giving them a star!

Their seamstress is horrible she does not listen nor does she call to ask questions. She may be…read moreable to do a simple hem or button but nothing more !!!

Not ready when promised, they eere actually closed, came back couldn't find clothing, had to come…read moreback, found clothes but hadn't cleaned, going on day 6 now, cam back, clothes not pressed even though they knew, still charged, total shit show , DON'T go there!!!!

Excellent professional work by Maria. She did a complex alteration of a dress for me. She called me…read moreback for a fitting before the work was completed.

Maria is an exceptionally talented tailor and seamstress. She has altered several tailored blazers…read moreand dresses for me, reducing them by 2 sizes. Front darts, back darts, side seams, neckline adjustments, hemlines...she just does beautiful work! With business clothing, minor adjustments make all the difference between a flattering cut and a piece that looks dowdy regardless of how expensive it is. Maria is truly an artist who understands how to make clothing both fit and flatter!

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

Of the laundromats I've been to, this is by far the nicest!! Love the hours and it's clean and well…read moremaintained! I've never had a problem but have witnessed others experience malfunctions

Love this cleaner, used them for years. Now new owner, superb. Support your neighborhood business!…read moreLocation and convenience matters!

With the competition around here for dry cleaning, you'd think that this place would value each…read morecustomer. Not with this place. I specifically asked for no creases on my pants and light starch on my shirts. I got no starch and creases. When I told her that I had asked her for no creases, she said that I could have them back in four days. I had already waited for four days. So she ironed the creases, which didn't take care of the problem. Once they're pressed in, they're there to stay. I received no discount. Needless to say, I don't take my clothes for cleaning here any longer. I've easily found another cleaner's that actually listens to what I'm telling them. Also, there are plenty of better places that are just as convenient that charge way less.

Awful customer service. Rude and disrespectful to customers. Never taking my business there again.read more