This place is a life saver! Flew into town for late Friday night. Called Saturday morning to see if…read moreI could get my suit pressed in time for a wedding on Sunday. They were busy, but said bring it on in. I was expecting this to be done later in the day before closing, but they took care of it right away and had me looking sharp and out of the store within 30 minutes! Great customer service, great quality work. Thank you Nora and Paula!!

This was the very first time I've ever needed to use dry cleaners, but our cat peed on our king…read moresize comforter/quilt. This absolutely does not fit in our washer and if you have cats, you know their pee smells horrible. I'm not sure if I caught them on a busy or off day but if you're searching for great customer service skills, this isn't your spot. They're very dry and direct. Which can come off as rude. Especially to someone who's never used the service and just wanted to learn what's expected during drop off and pick up. It was as if I was supposed to know what info they needed and how they needed me to say it. And when I didn't say how or what they wanted, they cocked an attitude. Overall, they cleaned the blanket perfectly and got the smell out which is why I gave them 5/5 stars. I would definitely use them again and even recommend them to others, but just caution people to not have high expectations regarding the customer service part of it.

They went above and beyond when one item went missing on a rush order. They delivered that item to…read moreme the same day. It was due before 6 PM. Kudos to great service and a wonderful experience with people that take responsibility for customer service.

the owner went above and beyond to fix an issue and exemplified ideal customer service! They have a…read morecustomer for life as a result!

My dry cleaning was done as promised. Phil was very nice and has a a well established family run…read morebusiness in Wilmington, Delaware. I wanted to give his business a try and I'm glad I did. Thank you. Patty

What a great dry cleaner. So convenient and close by. Locally owned, makes it even better!read more

Not ready when promised, they eere actually closed, came back couldn't find clothing, had to come…read moreback, found clothes but hadn't cleaned, going on day 6 now, cam back, clothes not pressed even though they knew, still charged, total shit show , DON'T go there!!!!

Their seamstress is horrible she does not listen nor does she call to ask questions. She may be…read moreable to do a simple hem or button but nothing more !!!

Great Service. Excellent work. Timely response. Gary is great!! I was in rush to get the alteration…read moredone. He delivered as promised.

Great, friendly, service, and knowledgeable! The only place I'll go. Perfect alterations made it so…read moreeasy

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

Of the laundromats I've been to, this is by far the nicest!! Love the hours and it's clean and well…read moremaintained! I've never had a problem but have witnessed others experience malfunctions

Love this cleaner, used them for years. Now new owner, superb. Support your neighborhood business!…read moreLocation and convenience matters!

My red coat looked so good! The service is wonderful and I am most impressed with the quality of…read moreworkmanship! I have been to a lot of dry cleaners in my life, but none has ever gone above and beyond my expectations like this!

Long time customer.....15 years or so. Great quality and value. Run by a friendly and thoughtful…read morecouple

Great business. It's location near the Doubletree Hotel makes it perfect for extended stay visitors…read morewho don't have a car and aren't in walking distance of a laundromat. They do incredible work and always have your clothes ready at the listed time. In addition to dry cleaning, they offer a wash+fold service which makes this an effective and time saving business.

Always a great job on my shirts, they don't break buttons, the creases are always straight with no…read morerippling.