had such a good experience ! the girl at the register was so sweet and helpful, even though she was literally losing her voice. you could tell she was trying her best to still be friendly and talk to everyone. she made checking out such a nice experience in a store thats already so chaotic, i checked my receipt and her name was sarah!! read more

Brandy Melville is such a cute style of clothing. Lots of selections of clothes, jewelry and accessories. Really cute set up and I think pretty big compared to other locations. I think they are mostly one size but have a variety of sizes for certain things. It's good material on most of the garments as well so it's long lasting. Their jewelry is cute and dainty but eventually tarnishes after a while, which can be expected. There aren't fitting rooms and nobody really greets you here or offers to help you with your shopping experience. Lines can be long but there are many cashiers to help you. read more

See all

I came by today, on a slow (Tuesday morning) to one my favorite stores and wasn't sure if what I wanted to purchase would be a good buy because there's no mirrors in the store and or dressings rooms available. I asked an employee no mirrors? She shook her head and stared at me. I then went to the register to purchase my items, I asked another employee Sarah (whose name is on the receipt), no way I could look at a mirror with the items? (Literally there's a whole dressing room closed where workers are folding clothes) I only wanted to look in the mirror for a quick second and hold the items up to me) Sarah said "yeah, no" with so much disdain in her eyes, mouth, and speech. It was truly admirable and incredibly heart warming to be welcomed with this much disdain and hate from a store I've spent thousands of dollars at. If you have more than a comment or question to there "do you know our stores policy?" comment at check out..be prepared, they will look at you with disdain, contempt, hate, annoyance. Have a little respect for your customers ladies, it goes a long way. Next time when I want to be treated like a burden, I'll be sure to ask Sarah another question :) almost positive they got rid of their mirrors and dressing room to reduce their work load, as when I came in here before when they had dressing rooms - they often looked irritable read more

Brandy Melville - Thank you Sarah for your amazing customer service :) - Women's Clothing Near Me - San Diego, California

I had one of the worst retail experiences I've ever had at Brandy Melville. The store has completely gotten rid of its fitting rooms, which makes absolutely no sense. Brandy Melville advertises itself as "one size fits all," so how are customers supposed to know whether something fits without being able to try it on? I'm 5'6 and 130lbs and their clothes still don't fit me half the time. Not everyone fits into clothing the same way, even if it's technically one size. When I asked an employee why there were no fitting rooms, I was told it was "management policy" in a dismissive and rude tone. Since they wouldn't let me use a fitting room, I tried on my clothes in a discreet area of the store. An employee immediately told me that wasn't allowed either. I asked to speak with a manager, but was told there wasn't one available (of course). I then asked whether the return policy had changed since customers can no longer try on clothing before buying it. The answer was no - you still only have 21 days and can ONLY receive store credit. So let me get this straight: customers can't try on clothes before purchasing, but they're still expected to take the risk and only receive store credit if the items don't fit? That's a terrible customer experience. I had a large stack of items I was planning to purchase, but after this interaction I handed every single one back and walked out empty-handed. If Brandy Melville doesn't trust customers enough to provide fitting rooms while also maintaining such a restrictive return policy, they won't be getting my business. Until this policy changes, I'll be shopping elsewhere. I've always known the Brandy girls to be bitches, but these were just miserable people. Spend your money somewhere else. read more

This location was pretty big and not super crowded which I liked. There were lots of workers available at the register so lines were quick.

This was the rudest Brandy Melville location I have ever visited, especially compared to the locations in the Bay Area and Irvine, where I've had significantly better experiences. The young white female employee with very long brunette hair working at the register on Saturday, October 10th, around 3:30 PM, was incredibly rude and made me feel unnecessarily embarrassed over an honest mistake. When I reached the register, I realized I had forgotten my receipt. I had several returns and genuinely thought it was inside my large Brandy Melville return bag. Before the employee even finished explaining the receipt policy, I had already texted my boyfriend, who was parking the car, and asked him to bring it to me. From the beginning, her attitude was unwelcoming. As I pulled more than 10 clothing items out of my bag and awkwardly folded them in front of her, she didn't offer to help. Instead, she asked, "Are you returning all of that?" in a tone that made it seem like I was doing something wrong. I was returning the items within seven days of purchasing them, well within the store's 21-day return window, and I understood that refunds were issued as store credit. Why was I being judged for returning multiple items when I was following the store's own policy? What made it even more frustrating was that she simply passed the items to another employee to handle anyway so she wasn't personally affected by my return. She just gave me attitude just because she wanted to. She then told me I would have to step aside and get back in the long line because my receipt wasn't there yet. I explained that my boyfriend was at the entrance, and she seemed surprised when he arrived with the receipt just seconds later. I had already tried to resolve the issue before it became a problem. Forgetting a receipt was an honest mistake, not an attempt to get around the return policy. Her annoyed facial expressions and unnecessary attitude made the entire interaction uncomfortable. I understand that employees have policies to follow, and I would have had no problem with her politely explaining what needed to happen. However, an honest mistake that you can't comprehend was a mistake is not an excuse to make customers feel ashamed or unwelcome. This experience also highlights how frustrating Brandy Melville's shopping experience has become. The stores no longer allow customers to try on clothes, and fitting rooms have been removed. There aren't even mirrors available to check how clothes looks! Customers aren't allowed to prop up their phones to see themselves in the clothing either. I even witnessed another girl trying to try something on in an empty corner, only to be told that it wasn't allowed. So let me get this straight: we're expected to purchase clothing without trying it on, without mirrors to check the fit, everything being one size fits all, and without being able to see how it looks on our bodies, only to be restricted to store credit if we need to return it? How is that supposed to be a good shopping experience? At least with this new policy allow us a full refund on our cards. This is especially frustrating when the brand promotes a one-size-fits-all approach. Women come in different shapes and sizes, and expecting one size to fit everyone is unrealistic, especially when it comes to pants. Customers shouldn't be made to feel bad for returning clothing that doesn't fit when the store doesn't give them a reasonable opportunity to assess the fit before purchasing. I ended up returning more than $250 worth of merchandise. Honestly, that's money I could have saved if I had been able to try the clothing on beforehand. If Brandy Melville chooses not to provide fitting rooms or mirrors, it needs to understand that customers will inevitably have more returns. The employee at the neighboring register was also looking over throughout the interaction, which made me even more uncomfortable. At the end, the employee told me to have a nice day. I genuinely wanted to respond, "I hope your day gets better," because her attitude was that unpleasant. I understand that retail jobs aren't always easy, and employees can have bad days. However, customers deserve basic courtesy and professionalism, especially when they are following store policies. There was absolutely no reason to make me feel embarrassed over something that could happen to anyone. Management seriously needs to address its customer service and reconsider its shopping and return policies other reviews are complaining as well not just me. The last thing customers need is an employee making them feel worse for returning items that don't work for them. There is a difference between enforcing store policies and treating customers with disrespect. read more

Brandy Melville - return policy as of october 2026 (you can't try on clothes) - Women's Clothing Near Me - San Diego, California

See all

HORRIBLE CUSTOMER POLICY -- BUYER BEWARE! This store has one of the worst customer policies I've ever encountered. There are NO fitting rooms, so you have to buy the clothes, take them home, and hope they fit. If they don't, you have to return to the store--and here's the outrageous part: NO REFUNDS, ONLY STORE CREDIT! This is an absolutely ridiculous, customer-unfriendly policy that is both disrespectful and unfair. Customers shouldn't have to risk losing access to their own money just because a store refuses to let them try on clothes before buying them. What a shady, money-grabbing business model! They make it difficult to shop responsibly and then force you to spend your money there again. DO YOURSELF A FAVOR AND SHOP SOMEWHERE ELSE. I WILL NOT BE BACK! read more

Pack your patience! This place is crowded with a small parking lot and no fitting room. It gets quite busy at opening at noon. The store has great options for clothing. read more

I'm not sure why this place has bad reviews. Coming from an introvert, I don't like talking to anyone when I enter a store. Especially Brandy is one size mostly. The store has a lot of items. It's like a mega store. I stumbled upon this one and I was driving by and I had to stop for it. I got a loose fitted San Diego white shirt on red text and it fits perfectly! I also got a blue mini dress. Checkout was surprisingly fast with only two people in front of me. I saw in the reviews that it gets really packed and the lines get really long. But I think a popular store will always have long lines. Reasonably. I wear my brandy stuff on the daily so I would say the quality is really good. I would come back here and u can visit this one to get your San Diego shirt! :) read more

Brandy Melville - Women's Clothing Near Me - San Diego, California

Took my daughter there and the place closed their dressing rooms. Then when you go home to try it on and if it doesn't look good. They will not refund your money. They have a 14 day refund policy and will only let you exchange it. If you buy something less expensive they won't give you a refund on that amount. They closed the dressing rooms because they were using curtains and people could see you naked. They were using a sheet as a door. Don't go to this place. Give people back their money if it doesn't fit. Cheap company. Get real dressing rooms or people will stop shopping at brandy Melville . We will not be back until you fix the dressing rooms. And the help was unfriendly too. read more

Wow, what a far cry this location is compared to Scottsdale location.The employees are actually helpful, nice & useful here in Mission beach. They had some cute stuff. My daughter left happy with some new things. The location was well organized, clean and had plenty of things in stock. read more

~ * { Pretty Big Store } * ~ They are always restocking or putting back clothes! Ngl they are anti-social There's lots of selections to choose from. BUTTT it's so hard to figure out who works here and who doesn't lolols. read more

Ripping people off intentionally. Their changing rooms are closed and they don't allow trying anything on out on the store floor. So we bought things to try them on right outside in another bathroom. We brought back the few items that's didn't fit or look right and they won't give your money back! Only exchange or store credit. This is exploitative behavior that arguable warrants legal action. read more

Ridiculous you can't try on clothes, so even if you know they fit you can't see if they look good on you. The people that work there are not helpful. Daughter loved there clothes but we will not be shopping here again. read more

I had a terrible experience with the staff, the cashier didn't even acknowledge me because she was too busy chatting with her friend, and when she finally acknowledged me she just extended her hand for me to give her my clothes and didn't even say anything. I then came back to return some items and the second cashier (some emo bitchy looking chick with cakey makeup) had an attitude and was treating me as if she was doing me a favor instead of working. The clothes are nice, but the staff makes the whole shopping experience really heard to enjoy. read more

Terrible experience. I bought a white T-shirt with blue print that was labeled as "machine washable." After one wash in cold water, the blue dye bled and ruined 17 other white clothes. The store refused to refund or replace it, saying "once washed, we can't help." That's ridiculous -- how would anyone know it bleeds before washing? Completely unacceptable quality and customer service. I will not buy from Brandy Melville again unless they fix this issue. read more

The absolute rudest staff i have ever witnessed. Condescending staff. No dressing rooms. Staff taking pictures on the floor and I accidentally walked in their way and was spoken to in a very condescending manner. Then I asked an employee where a cardigan was and the girl responded as if I was taking up her time. I absolutely will not be back. read more

The worst customer service! No dressing rooms, return with two weeks and we need to get very difficult to shop here

Fitting rooms have been permanently closed and there are no mirrors anywhere in the store.

at least once a month i'll make the drive out there and it will be closed and not say so on the website or google page. totally agro!!! love the clothes and the price tho, girls are nice. read more

worst brandy i've been to, everyone is rude and don't have manners. I've been to plenty of brandy melvilles and this one was probably my worst experience. Didn't really have a good selection either. read more

Extremely rude customer service, and not letting customers try on clothes when there are no fitting rooms is absurd. The workers there are hostile, condescending, and unpleasant. read more

One size only. This concept and this brand is not customer oriented. Not a store for me. Maybe the crowds that live in PB likes the design, not sure. read more

See all

Place is terrible. Good luck returning anything from their online store. Their site was messed up and charged a double order, one day later I called when I noticed my card got hit twice and they said we can't cancel its already been sent. That was a flat out lie as I checked tracking. No packing slip in the box and idk which order it is . Called customer service and she had an attitude and wouldn't even tell me what to do to return, instead she was snarky and said sir you need to read the return policy I can't tell you anything. WOW I have spent thousands at this place for my daughter and will never purchase from them again. read more

The chaos of Brandy Melville is always inevitable since it's the only location in SD. I come to shop for some essentials and the store is always super busy! Clothes are for the most part very well organized and folded, however, it's a challenge to go through racks and looking at the same white colored T-Shirt. Jewelry are final sale and a fairly low price as they do tarnish quickly. I haven't seen any shopping baskets but if they do it would be very handy! I love Brandy Melville but they definitely need more space for their clothes as most of the time it is trouble just pulling something off the shelf/rack! read more

Brandy Melville - Hoop Earrings - Women's Clothing Near Me - San Diego, California

See all

Very interesting store. Everything was one size only and that's already a red flag for poor quality clothing. After taking a stroll around the store it looks like a lot of bad quality pajamas/loungwear that's suppose to pass for casual wear. I'm actually very confused by the concept of this store because of the one size. It's very backwards. The culture of the employees working here is very interesting too. They don't seem like they have been trained and seem to be doing whatever they please. There was a group of them trying on clothes in the dressing room and hanging out like a group of friends. Similar thing behind the register; mix of girls just doing whatever. The prices are not high but considering the quality it is not worth it to pay money for something that seemingly will fall apart after a couple wears. read more

I wouldn't shop here, a friend of mine got racially profiled and accused of stealing, she even wrote a review about it. From my experience of shopping at Brandy Melville, I had no problem and the girls didn't accuse me of shoplifting even though I've stolen so much from you guys back in high school :). read more

Usually, you find cute stores like this in the malls. I was lucky to stumble into this while walking around with my wife. I recently visited this store, and we had such a great experience! Shopping online for women's clothing can be very difficult for me, especially since I'm not familiar with what looks good on females. However, the staff here really made a difference. I was lucky enough to be helped by Tenely, one of their associates, and I just have to say--she was fantastic! I was originally considering a gift card for my teenage niece's birthday, but Tenely walked me through the store and helped me pick out the perfect, stylish outfits that were both cute and on-trend. She also made sure to find the right sizes for everything, which was such a thoughtful touch. Thanks to Tenely's expert assistance, I ended up with the perfect birthday gift for my niece. This was truly a wonderful shopping experience, and I'll definitely be back! read more

Worst customer service ever !! There had to be at least 6 employees on floor. Too busy putting clothes up I walked the whole store just to see if anyone would say anything but nope This business will not make it although it's been there for years I felt embarrassed and kinda discriminated! Take you good money somewhere else overpriced and cheap looking also !!! read more

Brandy Melville - Worst customer experience - Women's Clothing Near Me - San Diego, California

All the old heads don't understand the culture that Brandy Melville is trying to spread. The store was great just like any other Brandy with great selection, I felt very safe as there is always a security guard present as well as the sheer amount of clothes I could choose from. Workers seem to always be putting in that work and I love to see it. The clothes are fire and for a good price as well. So what the clothes are one size, does that really warrant a bad review? read more

Great prices are the best thing about this place. The sizes seem to be on the small side though. A few items said "one size" as in "one size fits all!'" Hardly. Looked like a 3-5... way too small for me. I ended up finding some cute accessories though so I still think this place has something for everyone, just might not be clothing. read more

Brandy Melville - Women's Clothing Near Me - San Diego, California

See all

Leanne was such an amazing worker! She was on top of everything and was so kind to me. She made this such a pleasant experience and made this my new fav store!! read more

Cashiers are so nice and the clothes are so cute! Love this location! And it's close to the beach

Lots of clothing selection to browse through. Customer service from sales associate is average, not welcoming but not completely unfriendly, they're nice enough I guess lol. I like the graphic tees and basic t-shirts. The jewelry selection is solid, just make sure to remember that all jewelry (and I think all accessories too?) are final sale. read more

Rude staff!! I was shocked by how standoff ish the cashier was when I asked her some simple questions... lack of customer service. She seemed annoyed and was not helpful. read more

My trips here with the daughter were not enjoyable for me, but I kept my composure nonetheless. It took a while to get over the awkwardness of being the only dude in the store besides the security guy at the door. I'm ok with these surroundings normally, but here it's just different. 12-18 year old girls are the normal customers, typically with their mothers. Which look like an older sister- remember this is PB. You know, attention seekers- look at me, I'm pretty, are you shameless..? The clothing off the racks and shelves here aren't anything really special, although there are some cute styles. Similarities to Urban Outfitters but younger. My daughter went through a stage where she liked a few things here. Supposedly, there is only one size on many items she has told me. European, petite sizes. But they do differ greatly from shirts to pants. How can this be? Well, because it's all geared to this younger, smaller bodied clientele. The employees are just slightly older it seems. Customer service is not too good, except for the time I was captivated by the barely-legal Brazilian beautiful cashier that was ultra friendly- which had left me speechless however not entirely shameless, and in sort of a lustful trance for the remainder of the evening.. read more

Brandy Melville - Women's Clothing Near Me - San Diego, California

Rude staff otherwise, very wide selection !!!! I don't think I would come here again.

We flew all the way to San Diego for my daughters birthday. This is the one store she wanted to go to. The employees that work here need to be trained in customer service! Thank you to the 3 ladies that work here, you 3 saved me a lot of money! read more

Brandy Melville - Women's Clothing Near Me - San Diego, California

Best shopping experience today! The PB location is one of my favorites. The employees were all very nice, especially Claire who helped me with a few items and Tenley who was super nice at the register. I will be coming back soon! read more

I had never heard of this store before today but my niece asked that we go. Before entering she warned me that the employees were very rude and not to be surprised. I brushed it off, thinking to myself, it can't be that bad. Wellll.. they should have that warning on the front door. As we entered this very beige store, we were immediately greeted with dirty looks and a very cold harsh feel. Not a "welcome" or "how can I help" but young women who gave off the impression us entering the store was an inconvenience to them. I am not sure what kind of brand this company wants to promote but the entire experience was extremely disappointing. Why do you want your employees to act that way towards paying customers? Customers who pay for overpriced, washed out, wanna be east coast Hamptons, one size fits nobody. I would much rather take my business to old navy, at least they offer more sizing options, color variety, better prices and a smile. It's literally the same stuff but triple the price. I'm sure women will continue to visit this store because the internet told them it's worth it but it's not. I'm sure the product is good but the customer service was disgusting. Gross. Is that really the impression your brand wants to make? Do you want women to feel uncomfortable in your store? This is an experience I will continue to share in hopes that you turn your attention to the consumer and give your employees a crash course in customer service. Also, you don't need 10 girls working that store at a time. read more