Had all the making of an epic evening meal, however that wasn't the case. Our server/waitress was great. However, tickets were mislabeled, and while she tried to sum it up, John, the manager I am assuming, came out and made a mess of things. We had two tickets on the same table and he, instead of understanding that was one of our parties orders, got extremely offensive, even after we explained. He took it out on the server, who was visibly distraught by his lack of professionalism and respect. Then, the rest of our party were served ice cold steaks. We sent them back and afterwards he came out in a very combative stance with a matching attitude. Accused our party of cursing at the servers, but when he brought them out they confirmed we didn't. Instead of deescalating the situation and kindly offering to make it right, he started to scream and curse at us, paying patrons, in front of every other paying patron. As he cursed at us, screaming for us to leave, while we were still eating, not offering to even compensate us for inedible meals. He did this to the point where other patron walked out. Not the best way to represent a professional establishment. When we said we will not leave, until we are refu ded and everyone else can finish eating. When is yelling, screaming and cursing didn't work he called the police on us because we wouldn't cower to his bullying, which I'm sure he directed at his staff also, as they looked uncomfortable. While waiting for the police he continued to curse at us, calling us derogatory names and still trying to be a bully, as we politely waited for the police. All was settled eventually. At that point we didn't even care about fetti g our money back, it was more of a matter of principle, that this grown man would act like a child, use intimidation, name calling and cursing at the top of his lungs, after his staff confirmed we were polite and that both steaks were not cooked. If you are in Williams, save yourself the heartache and eat at another establishment, that takes pride in the food they cook, service they provide, and treating the customer with respect.
I eat out at many restaurants all over the country. In my many years of I have never encountered any type of manager act as inappropriately as John did. Based on my experience I would recommend a different establishment while in Williams. There are plenty of new establishments, that I am.sure would appreciate your business! read more