Amazing customer service…read more I called Manager James Arnold at this location in a panic because my tire had been punctured by a screw or something of the sorts. Although it was nearly 4:30pm on a Saturday, he told me to bring my car in and that they would fix it. I only waited about ten minutes, and when I went to pay them for their time, he didn't charge me a thing! As a strapped-for-cash law student, I completely appreciated the gesture and will return for all of my car servicing needs in the future. As a woman with almost no knowledge of cars, I am continually impressed with places that do not try to overcharge me or con me into unnecessary repairs. Thank you, Mr. Arnold and Ken Towery's, for providing excellent customer service in a friendly atmosphere.

Great customer service. Chris really cares about his customers and does his best to explain what…read moreneeds to be done and why. Made my experience a lot less intimidating and easy.

They're still very reliable. I've never taken my car in and left feeling like there's still an…read moreunresolved issue. The quality seems to be better than even the dealer. But I used to take my car in and expect to pay $500 and walk away spending $300. It was awesome. Now, I go in expecting to pay $300 and I end up spending $600. And their upselling doesn't feel great. It seems like they're not just being helpful. It honestly feels like the people on the phone are making a commission. I'm not saying that's what's going on, but it wasn't like this before. What happened? And the extras they're adding are incredibly expensive. If the thing I'm getting fixed costs $300, I don't want to be told you need these little things and it ends up being $600. Come on guys! I don't want to look for another mechanic, but I guess I better. So yeah, if you want it fixed, this is your place. But I would just absolutely say no when they start upselling you on things like an oil change, filters, tire rotations, etc...

Honest, affordable, plus quality work. They give estimates before they do any work. I checked…read morepricing and they did have the lowest price for the same parts. It is first come first serve but you can drop off the night before. Very convenient.

The repair shop for Don Jacobs Honda charged me $345. for a gas tank cap…read more. I took took the car in because the emmision warning light was on. They ran several expensive checks and finally determined it was the gas tank cap. After running up the big repair bill the service tech and service advisor admitted that the dealership had received a warning letter from Honda that the rubber seal on the gas tank cap were failing on the Honda pilots. My problem is why they did not try replacing the tank cap first or at least inform me about the letter from Honda pointing out the potential problem with the lid rubber seal. This appears to me to be a rip off from a shop that cannot be trusted .

Their finance guys are VERY sketchy. They try and hide charges. Run don't walk away from this…read moredealership!!

I've been using B&W off and on for maybe 15 years. A reliable multi-generational repair business.read more

I want to write about how, after 2 1/2 years and 6 mechanics later, B&W Automotive Repair, located…read moreat 228 Gold Rush Road, Lexington, KY, was finally able to solve the problem with my older 2003 Chevy Astro Van. The Mass Air Flow Code had been on since I bought the van 2 1/2 years ago. After countless visits and numerous parts replacements by other auto repair shops, the team at B&W Automotive Repair meticulously diagnosed the issue, discovering a wiring problem with the mass air flow sensor that had eluded previous mechanics. B&W's persistence not only restored my van's performance but also gave me newfound confidence in its reliability. Now, I can finally enjoy driving and road-tripping without worrying about it unexpectedly breaking down. Thanks to B&W Automotive Repair, my Chevy Astro Van runs smoother than ever, and I feel grateful for their expertise and dedication. And above all, they charged a reasonable price to find the problem. Thanks Angie Clemons

Claimed my serpentine belt was badly in need of a replacement (it was not) and tried to overcharge…read moreme. If you're going to go to any tire discounter, please only allow them to do only what you went for. Do not let them come back with things they "noticed" to be replaced, they will try to get more money out of you. Get a mechanic you can trust.

I don't recommend going here, they don't know how to solve problems with cars, they can't pick up…read morewhat you need, and on top of that, they work very long hours.

Just stopped by Big O Tires on Nicholasville Road and if I could give 10 stars, I would. Having…read morereceived an engine code scan elsewhere, it was suggested for me to go here. First, they were courteous, professional, and friendly. Second, they listened to my concerns and were able to look at my car immediately. Found the issue, spoke with me about their findings, and fixed the minor issue in record time. I was in and out in about 20 minutes total. The level of service was top notch and I'm more than pleased with my experience there. I will now always take my car to Big O Tires whenever I need service. Thank you Terrance, Justin, and Javon for your professionalism, kindness, and great service.

My grandaughter is doing her Masters Degree at The University of Kentucky & needed some tires as…read morewell as brake repair on her SUV. She went to the Big O tire store on Lowry Road in Lexington & was treated like royalty! I would like to give a BIG THANK YOU & shout out to Terrence Hines & his staff for the honest, professional, courteous, prompt, & outstanding service they have given her as well as a very fair price. I have had to deal with Terrance over the phone as I live in the great state of Missouri & he has been very honest, dependable, & a pleasure to deal with. I would highly reccommend him & his entire staff at Big O Tires at 141 W. Lowry Lane in Lexington, KY!! Rufus Harris

Manager was willing to "negotiate " on tires and alignment…read more Located 4 matching truck tires same as originals. 70,000 mile tires!

Awesome Experience Quick and easy very…read moreknowledgeable.............................. I will be back for other services

Professional auto mechanics. I would strongly recommend if you're searching for a mechanic…read more I had over 100,000 miles on a van, and I needed to have several maintenance issues looked into. I wasn't having problems with my vehicle, but I drive it all over the US and Canada and need to keep it reliable. They offer the exact service I needed, where they do a complete vehicle inspection. What I like is that they send a text when completed with a complete breakdown of the results, including pics when necessary (see picture). I had them do a lot of work for me, as I hadn't really done much to the van maintenance-wise for the first 100,000 other than oil changes and replacing the air filter. It was three days of work on the vehicle, so that gives you an idea of how much work I had them do. Was it cheap? Not to me. But I'm an old man. Everything seems high to me. But it was quite a bit cheaper than dealership costs, which is exactly what I was looking for from an independent mechanic. And while I wasn't having any problems with the van, I can definitely tell a difference in the way it is running now. It runs like a new car. And they offer a three year/36000 mile warranty on their work. That's a fair deal. So, while I had some shock at the cost of maintenance, it was pennies on the dollar compared to replacing with a new vehicle. I probably spent six months of new car payments on maintenance, which is pretty good math in my book. I'll be working with them again in the future.

I stopped in about a month ago to a quote on repairing an oil leak. I was told I had to have an…read moreinspection first which the cost would be waived if I had it repaired there. Very reasonable. I was given a quote of over 6,000 dollars that included 2,500 for the oil leak and about 4,000 for other issues. I appreciated having the 52 point inspection but these prices were a red flag to me. I have since taken my vehicle to another shop and had all the repairs done for literally half as much as I was quoted here. Not saying these guys don't do quality work, they were also very professional. However in the current state of inflation it's worth noting that this place seems to be on the high end of the price scale.

The shop is excellent and the staff is of significantly higher quality than comparable businesses…read more Pricing is higher but I think it's a very clear case of "you get what you pay for" and I think you're paying for quality work and TRUST. All that said one single thing instantly converted me to a loyal customer: they perform a RIGOROUS inspection on all vehicles and they deliver the results via a website. The website contains a health report that highlights required areas of attention using a straightforward color system (green, yellow, red). The kicker? Each issue is backed up with clear photo evidence and all issues are filterable by severity. Let me tell ya, these gentlemen (and presumably ladies) go beyond any other shop to ensure transparency. That's why when met with undeniably higher service costs, there's total confidence your hard earned dollar is being earned equally hard by this team.

We were unsatisfied with the service of our vehicle. Had several things that they would say they…read morefixed. Like our lights had popped out and they attempted 4 times to fix we gave them all those chances & they still pop out . That was just one incident. There were many many overcharging the customer going on not just with me. The surrounding neighborhood was talking about southside repair i heard it from some of the local businesses also. I would highly. When it came to fixing the car again for the same issue. It was a struggle the way we were spoke to, which said it all. We felt bad but I'm thinking years later why did we feel bad. It was Southside Repair responsibility to fix it right the first time. I am understandable if it breaks again within the warranty that they fix it. I'm all about 2nd chances. Can you imagine taking your car back n forth for months just to get it fixed. Then having to wait days , week to get it back?or that the warranty was out 2 days ago when it wasn't. It was inconvenient for us. Not my choice.

Like a Buy Here Pay Here lot Quality…read more I bought a Jetta TDI from them & within one day I had an EGR code for the emission come on.... now I bought this car when they said it came straight from the factory for its modification, so they "did all necessary services so she's brand new". Day two off the lot, EGR starts to go: mileage drops & heat stops working. Tell me it's unrelated & I might get charged a diagnostic fee because of it.... I tell them this is fine, I know it's emissions related & part of the warranty, but they tell me to diagnose this it'll take 3-5 hours! That being said, under the warranty I'm entitled to a loaner & they tell me no! So I call them out on them & they magically say oh, never mind, we can get you a loaner, but this will only take an hour to diagnose it & we don't give out loaners for hour service jobs.... They lied to me out of the gate, delayed my service (by two weeks) because they didn't have time for a 5 hour diagnose, then had the nerve to ask me after why I waited so long if I was having these issues... If you buy from this dealership check every feature of your car before you drive off the lot, basic heat, power outlet, wiper etc. I wouldn't trust these people to own the issue afterwards, get you in for timely service or give you the warranties owed to you by VW unless you call them out on it!

This was my first purchase at Don Jacobs but my 2nd Honda purchase. We worked with Robert H. He…read morewas wonderful to work with and it was a great experience. I was impressed with how quickly and smoothly it all went. I hate to purchase a car but if I had known how friendly and what a great experience it was going to be I would have purchased from Robert months ago!