Never again. I went here to get new brake pads. Within a month they started grinding so we went back. Dennis was there and said they'd get it taken care of. The "only" mechanic they have took it for a test drive and then worked on it. They didn't replace the pads and Dennis said they just resurfaced the rotors again. Well within a week we started having grinding AGAIN. We took it back and the girl( I believe Dennis daughter) started talking down to us and accused us of driving fast and "glazing" our brakes. She shamed me for bringing it in at 2pm by saying that it was a huge inconvenience to them but I could make an appt. I ended up going to a different place to figure out why the brakes were grinding. What I learned was they charged us for Centric premium pads. It's on the invoice. The pads they used were the cheapest ones you can get from o'Reilly's. We didnt get premium we got junk. I will never return and I will never refer any friends or family. I spent my hard earned money and they treated us like crap. read more

used this location once before and felt it was just okay but this time I have a far different opinion. First, I took my vehicle in for breaks and rotors on bilateral front ends. After the service I was told by the technician that a little shaking/ squeaking would be normal but after a week the shaking was TERRIBLE! the entire car would shake and was hard to stop! . I wasn't able to get back in immediately due to my entire house hold coming down w the stomach flu and when we finally brought it back in they said they'd Check it. We had an appointment at nine and thankfully both my husband and myself were off because they didn't have the part, which was never communicated to us. To be clear, them not having the part isn't the issue it's the fact that Danielle lacks basic communication skills and fails to tell customers what happens and When calling to ask shes extremely rude & trys to be condescending when you simply ask for an update. I have 2 small children I have to pick up from school and several appointments that run past 5 and would be left with no vehicle...so when communicating that she's just point blank rude In response. And to be clear, THIS WOULDN'T BE AN ISSUE IF THEY DID THE BREAKS RIGHT THE FIRST TIME and cut corners. I WOULDN'T EVEN NEED TO BE THERE! Your mistakes shouldn't become customers problems. read more

We have the transmission service performed here about a month ago and shortly after found that we had a leak. When I called them about why they did not identify the source of the leak they invited me to bring the vehicle back for a more detailed inspection at no cost. I don't expect perfection from every vendor I work with I just really appreciate the ones that make things right if something doesn't go flawlessly. I would highly recommend brake Masters as an honest company to work with. That can sometimes be challenging to find in the vehicle repair Industry read more

Super friendly and professional I was in an out in no time and my truck drives beautifully they even helped me find best price windshield for my truck to get a new windshield at an amazing price super helpful read more

Very nice people at this establishment. I called a couple times inquiring about quotes for an alignment on my truck and they were so much more reasonable than my dealership (by more than half). They very courteous young lady handling the calls and transactions was easy to talk to and patient with me over the phone. She advised me to come early on Saturday if I couldn't make an appointment during the week so that they can work on my truck early. I dropped it off Saturday morning when they opened and estimated it would take about 45 minutes for the alignment and about 40 minutes later she called my phone to tell me it was complete. I will definitely be there again for any other work my vehicles may need. For sure I'll be there for my trucks oil change. Their prices are competitive and they offer coupons for some their services. read more

I called this afternoon and spoke to a girl named Danielle, who was very rude. I asked her if they do alignments there and she said yes. Then I asked her if they cost and she laughed and said well of course.. it's a service. And I said well I know some places might do it for free and she laughed again and said no, I don't know of any places that would do it for free and if they do then you might want to just go there. I have never talked to a receptionist from an auto place that had smart comments and was as sarcastic as she was. Danielle, I do not believe you you are a good representation for this company. Just for that response, I will take my service elsewhere. read more

I don't think this section is big enough for me to list all this things I LOVE about This particular business. It's almost impossible in 2018 to find an establishment with such old school/small town values, but location is all about that. Dennis (owner) is the only person I trust to work on any of my vehicles. With their beyond reasonable prices, attention to detail, honest work ethics and completely outstanding compassion for their customers I could never even consider doing business with anyone else. If you're looking for a place to take your vehicles I highly recommend Break Masters in Hesperia on Main st. You won't get better service anywhere else. Thank you to the entire Break Maters family for always being so awesome. The Carpenter Fam. read more

Have been taking my vehicles to brake master on Main Street in Hesperia for years. Recently I have had them do my S10 Chevy alignment and it fell apart with the shims. Went back a second time and they tried to blame my mechanic for their faulty work. Paid them again to do the shims and my alignment and the shims came out the very next day. Apparently they don't know how to tighten properly. And when I expected them to fix their faulty work they come up with nothing but excuses again and refuse to work on my truck even though they've charged me twice to do this truck. Very disappointed with their shoddy work. Tired of the owner and his daughter wanting to argue and make excuses and not live up to their warranty. Also Tire of them trying to deny fixing their shoddy work. They have lost a customer with me. This is their loss because I usually have them do four of my vehicles alone. I am disgusted with Dennis and his daughter. And I will never go back there again. I have had to take my work now to Town and Country on Bear Valley Road. I don't get the run around excuses and shoddy work from them. Also they are cheaper. And take the time to do the job right read more

The best shop I've ever been too, and that says a lot considering I don't have the best of luck with cars. My husband and I had our car worked on today and while we waited with our 6 month old the owner was as nice as can be. He really goes out of his way to treat you like family and is up front and honest. Even though this is his business he does everything he can to help you out with prices. I could not have thanked him enough for helping us out. My family and I are new life time customers! read more

This place is terrible. They damage your vehicle and then deny it. I came here for a front end alignment, only to realize within 3 days my front wheels where entirely not aligned. Wanting to give brake masters a chance to fix it, I went back only for them to insist I was wrong and that they did the 'alignment' fine. My truck is still not aligned and this has cause further damage to my tires. Save yourself the headache and go to an actual mechanic. These guys are a joke. read more

My elderly mother and sister in law went in to have an alignment done. The service rep was abrupt and preoccupied with personal interactions to focus on serving my mother. They were told additional repairs were needed that could not be done. When my mom said she would take it to her mechanic, Car Clinic, who has provided excellent service for over thirty years the Brake Master service rep replied "I don't know nothing about Car Clinic." Then he said that Brake Masters could do the work. Needless to say the car was taken to Jim at Car Clinic and the work was completed and the alignment was outsourced to another shop. read more

Dennis is a great guy. Excellent customer service. Replaced my two front rotors which were needed and front brake pads all in 6 hours and for a very unexpected great price. Highly recommend them. read more

Very unhappy went online and scheduled an appointment for an inspection when i came in the rep said they dont do appointments on Saturday um the website says different. She tells me can you drop it off um no its our only vehicle. Then she says well i dont do appointments on Saturday most people drop their car off well good for those people who have the ability to. Then she says well i can get it in but my bays are full and 2 people ahead of you its hard to give a timeframe but probably wont be done till 3 remind you its 10:45. So much for the customer service Dennis swore on when i talked to him before. I will be taking my vehicle elsewhere. read more

Update: so here it is three months after my alignment and I was getting worried because my brand new tires were starting to wear on the outside. I took it in to a place by where I was and my alignment was way off!! Front and back. Guy said It was like it never got done. So more money out of my pocket, not to mention the wear on my tires now. I got an alignment done on my car this morning. Their service was fast and friendly. Dennis is more concerned about your safety then he is the money he will make. I highly recommend break masters in Hesperia. read more

If I could give negative stars I would. The lady in the front desk (middle aged looking with red hair) was very rude. My dad and I were referred to this place by America's tire with a stud referral, once we got here she kept complaining that she "doesn't do that type of job here" and that it was going to be an expensive repair. After we explained to her that America's tire was paying for the damages and if there would be additional costs we wanted to take the car to our own mechanic. She then told us she wanted to call America's tire to make sure it was true. From the waiting room I could hear her on the phone telling America's tire that the type of repair our car needed was too expensive for them to be fully paying. Almost as if she wanted us to be paying out of pocket instead of getting the complementary service America's tire was so nicely offering us. My dad and I ended waiting in the chairs outside to get picked up because the service was just terrible and we couldn't bare to stay inside and be treated that way. This is the first and last time we will be visiting! read more

If you go to this place always ask for Dennis ! He's the owner and you can tell how much he cares about his business and his customers !

Excellent service all around. I brought in my 2001 Honda Civic for an alignment. I had several vehicles ahead of me, but I wasn't in any hurry. When it was my turn for service, the service was completed in under 40 minutes. Dennis, the person working the front desk, was so friendly and accommodating. He applied all the discounts he could for my service. I would definitely recommend Brake Masters Hesperia to my friends and family for car service. read more

Dennis and his crew are always helpful. Been taking my car in for routine oil changes and they're always so quick and efficient. I recommend making an appointment as they can get super busy. When you have an appointment, you're in and out quickly. read more

Very respectful, genuine , they don't beat around the bush. Awesome place , definitely coming back.

They will messed up your car! And charge u more to fix it when u take it back. Worst customer service

Brake Masters are the best in the HD! The brakes on my truck were in terrible shape, so I took it to a competitor down the street. After an hour and a half of waiting, I was told it would cost over a thousand dollars to fix. I decided I needed a second opinion, so I took it to Brake Masters. I'm so glad I did!!! Dennis was honest with me about the work that needed to be done, and did it for half the price his "competitor" quoted me. The front desk service is friendly, the work was done quickly, and they were honest with me. As a woman, I've come to learn that it's really easy to be taken advantage of when dealing with most mechanics, but that didn't happen here. I'm thrilled with the service I received, I will never take my vehicles any where else from now on. Thank you so much Brake Masters! read more

100% trust this location. They have fair prices and they won't try to rip you off like other places. I don't care what anyone says about the young lady that works here, she's amazing. Plus, she's pretty hot. read more

Got my brakes done here and was ripped off. The girl receptionist was rude and not professional.

Awesome service. One of the only honest service locations in the area. Went above and beyond with my brake service. Ended up getting my alignment done while I was there as well. Good prices and top quality work. read more

Brake master have reasonable low rates,compared to other chains and even small pop shops. Front rotors were turned as requested but they still did there standard 4 wheel check and inspection. Once the job was completed car was good as new - no more shaking on steering wheel when braking, thanks BM's! read more

Our family has been going to Dennis for years. He's worked on my cars and trucks, and my kids cars. I put full and complete trust in his abilities, knowledge and workmanship. Finding someone you can trust to me, is priceless. read more

From the moment I called the customer service was exceptional this place is a rare gem. They kept me informed they were straightforward about the price on the phone they did what it took to get my brakes done and they did it in an efficient and timely manner. read more

These guys are super. They did brakes on my vehicles as well as a tune up. Dennis the manager went way overboard to make it right. I'm taking all of my vehicles there for regular service work.The whole crew does good work and the prices are very very reasonable. I have all my work done there, highly recommended. read more

This was my first time using this Brake Masters location but the service was great. I was checked in right away and in and out quickly. I got a synthetic oil change and had my rotors resurfaced in about an hour granted I went in first thing Monday morning I was certainly pleased. I will be back when it is time for my next service. read more

My brakes were squeezing occasionally and I wanted to get them checked to ensure if there is an issue I can get it taken care of before it become a costly repair. I found this place on Yelp and it had great reviews. So I took my car in to get the brakes checked. I met the manager Dennis while the mechanic was checking my brakes. Within 15 minutes or so Dennis told me exactly what was going on with my breaks and what my options were. The inspection was free. However, I opted not to replace my rotor as I am trading my car for this years model within a couple of weeks. Nevertheless, my experience with Dennis and his staff was great. In the future, If I ever need the services that they provide I will definitely go there. read more

Brake masters provides something that is missing in business today ,Integrity .keep up the good work ....repeat customer for sure .

Such a nice staff, excellent prices and immediate service when we needed it the most. Thanks guys.

About three weeks ago I went in to get my brakes done. Well I lived down the hill with my grandparent for 6 weeks for training. So while I was at work my grandma called and asked if we can bring it in. The man said they won't be able to work on it that day but I can leave it overnight and they'll do it the next day. I decided to do that because I really needed my brakes done. We come up the hill to pick up my car and take it over here. We get there and the lady tells us a whole different thing. She said we can leave it overnight but I'll have to wait a week to come get it because they are going on vacation. At this point I was so angry because I need my car. My grandpa offered to transport me to and from work. So I decided to leave my car. A week later I come to pick it up and the guy said he'll give me a $30 discount because of the whole situation so the total would be $175. Well my total came to $190....... I don't get it... I thought I was supposed to get a discount... Now three weeks later my breaks still have a high squeal and it takes a whole lot of pressure to stop my car. I feel like they didn't even work on my car. So I paid $190 for nothing....... read more

This is a great place to bring your car. Dennis, the owner, is a fair and honest man and the only person I trust my car to. You will not be disappointed with their services. I am a life long customer. read more

Danielle who runs customer service, is an amazingly efficient person. This was such a smooth and stress free experience! Reasonable pricing, clear communication on what needs to be done and quality work! My car is now happy! read more

I have gone to brake masters several times for both my vehicle and my husbands vehicle , we get the best service from Danielle and Dennis everytime I highly recommend them to everyone I know, they will give you the best quality and service. read more

Highly recommend Dennis and his crew here. Great service. We take all of our personal and work vehicles here for service.

Took my toyota solara here to get a alignment after getting a coupon from American tire. Payed $70 for a alignment this guy did the alignment took it for a test drive but when I got in my car and started to drive it the car started pulling hard. left I asked them to check it again than they said they couldnt figure it out Dennis told his peer that I was eating away at there margins. I asked him what was wrong he told me he didnt know. What an expert! Dennis was totally worthless and didnt bother to really help me after he got paid. I wish they would have did his job right and inspected it like a professional before doing it. After explaining that they only had him and another guy there working at all times I understand how they don't have the capacity to do their job right. Thanks for taking my money Dennis. read more

Honest and reliable service is the standard business for this location in Hesperia run by Dennis. Their small sign makes this place hard to find, but the satisfaction level is GREAT. After stopping in for a FREE brake inspection, I found that Brake Masters does more than just brakes. They also do wheel alignments, oil changes, transmission flushes, tune ups, electrical repairs and more. This place definitely beats the competition. read more

To the person "C.G." below, I have been taking my vehicles to Dennis, the owner of this shop, for about three years now. I have never experienced one problem with this man, who I choose to use as my trusted mechanic. Not only are his prices fair, but he always goes above and beyond to satisfy his customers, new or returning. I happened to be in the shop the day you came in to pick up your vehicle. I don't know the entire story or back conversation you had with the owner I just know what I witnessed that day. That being said, I was checking yelp periodically awaiting your review that you stated you were going to post. You came into the shop wearing a Local Fire Departments shirt and acted very unprofessional. You not only used profanity with the owner, but then proceeded to threaten him by stating you were gonna jump over the counter. He responded very professionally and acted very calm for the situation you put him in. I have many family and friends who work for different municipal Fire Departments in which I asked if this type of behavior was tolerated. They all had the same response, they were embarrassed that you would conduct yourself that way in public. You also stated in your review that you stopped by the shop on-duty, I'm sure your department doesn't look highly on employees running personal errands while on-duty. Unfortunately I didn't catch your name but I did write down your license plate on your truck as you left the shop. I am now going to contact a Battallion Chief in Hesperia and report your behavior. Please note that if your going to throw around your profession and expect respect for what you do, you should keep in mind that you are always in the publics eye, on and off duty. You were very rude and vulgar in handling your complaint, I would expect more from a local professional. In the end I am, and will continue to take my vehicles to real local professional at Brake Masters in Hesperia CA. Concerned tax paying citizen and satisfied customer read more