I waited in line for an hour to be served while watching the person at the counter shamelessly flirt with a female customer. Three times he told me, "It'll just be a minute; I'll be right with you." After 45 minutes, I started looking around for cameras; I thought it must be a prank or something similar--but no. This guy actually made me wait a whole hour just to make a girl laugh--all for a discount! I don't know this worker's name--nor do I care--but what a complete lack of respect and professionalism. Pinche pelón cachondo! read more

If I could give this location 1 star I would! I visited this business on 3/4/25 due to my vehicle having to be towed three times and spending over $500 in car services with roadside assistance within 48hrs due to a dead 12V battery and oil change. I've waited over three hours in the cold of -43 weather and have not complained one bit about my situation. I own a 2010 Toyota Prius and received unpleasant and unprofessionalism service from the store manager "BYRON SALGUERO" on 3/5/25. He confirmed that he remembered my presence and situation from the previous day. Upon my initial interaction with this agent he seemed to be professional, but after explaining to him that the quoted price from Car Advise was exactly a difference of $17.51 from his quoted total, he began to become aggressive, agitated and unfriendly. This agent was attempting to take more money than what was quoted to me from "Car Advise". I informed to him that the numbers that were presented in the "Car Advise" application were different than what he displayed. He did not care to further investigate the issue and just displayed & stated the total price. He said, "Look this is what I see and that is all I can tell you" very nonchalantly and rudely. I also want to note that when I visited the location on 3/4/25 I was helped by a very friendly female representative. I informed Byron of her courteous service and he rolled his eyes and disagreed with my compliment towards her. It's obvious that this location has internal staff issues and customer service issues. When I asked the time duration of the oil change Byron stated it would be 1hr and 30 minutes. After that time passed and I checked on my vehicle he stated that no service had been provided. Please look into his previous and current background for similar issues. I will NEVER return to this location. After this experience I will no longer use Pep Boys as a service provider. I will be reporting this message to corporate, regional and local representatives. I also want to note that there was an additional representative in an undisclosed area that was present, but did not assist myself or incoming customers. The wait time to be assisted was longer than necessary. read more

Pep Boys - Tires Near Me - Hesperia, California

Nothing can improve this business. I believe the manager and the front desk person took advantage of my daughter and I without hesitation. The car was estimated to take one to two days and ended up taking over a week. The car never ran well again and we just took it to another mechanic, and he indicated that an aftermarket clutch fan was installed which causedissues with the car and a radiator cap was installed that caused suction to occur. We will never bring our vehicles to any Pep Boys again ever. read more

Pep Boys - Left is from dealer, right is the after market fan clutch that was installed by Pep Boys - Tires Near Me - Hesperia, California

If I could give 100 stars I would! Byron was absolutely amazing. Very professional, friendly, knowledgeable, and helpful. He went above and beyond, I couldn't be any happier with this shop. I had a hiccup with a warranty but Byron went through all the hoops they threw at him and handled it all wonderfully. This is the best place to get your car worked on! Thank you! read more

Horrible service, the manager Byron is so unhelpful! I brought my car here in August where they were supposed to to fix both of my lights. Well today, unfortunately I brought it for an alignment, and of course once they did the inspection stated my low beam light needed fixed. I questioned why it wasn't done when I brought it and they told me they did! Never ever will I bring my car here! I can't believe he's the manager! read more

This place helped my girlfriend in a pinch! Enrique (errrr, I am pretty sure that was his name) was awesome and didn't treat her like a chick. He was able to fix her trunk (that is not an euphemism!) in 15 minutes. Someone should get this guy a raise! read more

I want to thank the store manager Byron and his amazing staff. They were phenomenal and gave great customer service. I brought my car in for inspection bc there was an oil leak. We were prepared for the worst turns out oil filter was not tightened when we did our oil change at Jiffy Lube causing the car to leak oil. The staff in this facility were very welcoming and helpful I would definitely recommend read more

Byron's customer service was top tier. Very thorough and attentive. I'll definitely be back.

Byron was amazing gave me a great estimate changed my brakes and I was out of there in no time, will definitely have to come back for services. read more

Great customer and work service. Took my truck due to a screw in my tire . They took my truck right away and Finished the tire fix in about 40 minutes.. very happy! read more

Shout out to Anthony always helping me out whenever I have a car issue. Great customer service.

Absolutely horrible customer service! We were traveling from Oregon to Arizona when a check engine light came on. We called ahead and they told us they could get us in to run a diagnostic and help figure out what was wrong. Obviously we were on the road and needed it looked at quickly. Waited over an hour and a half. No communication, no help, just ignored us the entire time. If you don't have time to help, that's all you had to say and we would have understood and gone somewhere else. After seeing the front counter clerk leave for half an hour, again with ZERO communication, we grabbed the keys and left. read more

I don't think I will be back. Been buying all of my families car here for years. Never really had a problem until today. Took my son's truck in for four tires. Been waiting for over two hours now with no other customers. The guy installing my tires keeps leaving the tires. Works for a bit then leaves again. When asked Anthony how much longer he says " real soon almost done" that was 20 min ago. So far 2.5 hours and waiting. read more

I won't be bringing my car back here for service. I was informed that with my oil change there would be a vehicle inspection. I asked did my car need anything. The guy at the register stuttered and couldn't even look at me and answered unfortunately your car didn't need anything. I was confused by his choice of words. My car has been running with no windshield fluid and they didn't tell me. My oldest is the one who drives my car and he's the one who informed me I was out even before taking my car to pep boys. That doesn't make me feel like they were looking out for my best interest. If my windshield fluid was out who knows what other fluids can be running low in my car!! read more

I've been a customer for several year now and today I've experienced the worst customer service for the asst manager Jose. He's Rude, lack good customer service skills , and clearly need training on the basics of communication and quality of service. I've already spoken to a half dozen of my family members on not returning to this location in the future read more

Pep Boys - Tires Near Me - Hesperia, California

I had a wonderful experience here... I was having issues with my breaks and Anthony was amazing and had amazing customer service. I have nothing but nice things to say about this location. Thank you! read more

If I can give a zero I would, I took my jeep to have the check engine light taken care of (temperature sensor) and brakes replaced. I paid a pretty big penny to have all of this "fixed" but later on my check engine light comes on again and my car is now leaking fluids. I take it back to them and they claim they have no idea why it came back on and tried to charge me again to have it serviced. I declined and took my vehicle to a different location who told me the temperature sensor was jammed in and broken. Additionally, when someone was working on the car "accidently" failed to screw a bolt back into its socket which caused the leakage. So, throughout this whole experience I wasted a bunch of money at this place, and they refuse to refund me or take responsibility for their failures. Please avoid this place at all costs. They are a rip off mechanic shop and charge an arm and a leg to mess up your car even more. read more

I always come for an oil change and the staff is always courteous. Today I was assisted by Jose at the front desk and Nathan who serviced my vehicle. Both did a great job at explaining the necessities to care for my vehicle. read more

Great service man I called to get some tires for my Camry and a gentleman named Anthony helped me out and was very helpful definitely would recommend this location to anyone who wants to deal with good people. read more

Very nice guys here. Very helpful and talkative. Got the work done quick. Worth my The time wait.

Took the truck in to have the brakes inspected and tire rotation. Lug nuts were not tightened properly, all four tires were not done . We were driving down the 15 fwy after our service and the driver wheel went flying off our truck. 13k in damages because (we were in the 4th labe and by the time we got to the shoulder we were on metal). Thankfully the tire did not hit another car. Hopefully, this review and insurance claim against Pep Boys will cause Pep Boys to slow and make sure the job is done correctly instead of done quickly. If that tire hit another car on the 15 fwy, someone could of got hurt. read more

Took car in for an alignment and oil change. My car started leaking oil after that. Took it to another service shop and found they did not put the gasket on. Had to pay for another oil change to fix their mistake! read more

My dash warning light came on to alert me my tire pressure was low. It was 4:30 on Sunday. I was happy to see that Pep Boys on Bear Valley in Hesperia was open. I met with an associate named Joseph who was happy to put air in all 4 of my tires at No Charge. Thank you Joseph and Pep Boys. read more

I'm an out of towner on a temporary stay in the area. My car alarm went off on it's own so I assumed my battery was low... The tech checked and it was boarder-line low. He wasn't too eager to sell me a new battery, he offered to test it more extensively for free. Went ahead with the new battery without the testing because I couldn't risk it not having back up near by. The service was quick, price was good and staff was courteous and friendly. read more

This shop is a SCAM! Do not go to this specific pep boys. My wife and I had gotten new break pads and discs. Only a few months later it was squeaking all over again. We thought there is no way. So we took it into a different shop. And they had informed us that our break pads were down to absolutely nothing in a few months. With the way the car was and the condition of the disc there was no way that this was possible. After inspecting it my wife and I had quickly realized we were ripped off and the pads were never changed only the disc. I don't know who would do something so petty but it is unacceptable. However it was just this specific shop. I have had amazing experiences at pep boys and recommend to just go to a different pep boys shop in the area where they will treat you with great customer service and actually get the proper work done. read more

Dropped vehicle off in better condition then when I picked it up!!!! I had to go to another pep boys. "only place that would take me on short notice" down the street to fix my truck and double check the work!... read more

Don't take your car here!!! I left me car there for a week after they promise they would have it ready for me. I rely on my truck for my business. THEY NEVER TOUCHED IT!!! So after a wasted week of my time I will have to take it to a real mechanic. I will never give another Pep Boys my business and after over 20 years. read more

It smells, SOOO GOOD! I had no problem waiting as long as I wanted for my oil change because it just smelled so fresh! Oh yea, and they squeezed in my oil change without an appointment. Smiles all around, Great customer service!! read more

I don't yelp a lot but thought it was important to shed light on great customer service. After visiting a couple tire shops, I walked in the pep boys located on Bear Valley. I was greeted by Anthony and he went out of his way to give the best options available to me. Doesn't sound like much but common customer service seems to be hard to come by these days. Employees just clock in and do the bear minimum. So it was a breath of fresh air to deal with Anthony today. I had 2 tires put on and he gained my business for life. Thanks Anthony! read more

I went to several Jiffy Lubes for a basic oil change and instead I ended up having more problems with my car. They wouldn't take responsibility and simply fix it so I came to Pep Boys and they were able to show me what was wrong and fixed it within a great price range! I only go here now. They have great customer service. They never recommend services I don't need and I know that for a fact because of a device I have installed in my car that let's me know. They always show me before doing the work to prove their recommendations and get my approval. They always call me by name. I'm not just a number here. They make me feel like a family member that they want to help. read more

Great customer service very,helpful staff. Jose did a great job helping me. Got all the parts I needed for my tuneup and was out of the store quickly. read more

First and foremost I am not a FAN of Pep Boys at ALL!! Last year was my first and only time buying tires from them. There customer service is awful and they definitely do not care about their customers. I am only going to speak on my experience yesterday. I drove to this location because the internet said they open at 9am, well I didn't need a whole lot done I just needed to see why my tire kept losing air (slow leak). I pull up they just opened mind you they have 5 bay doors with not ONE car in sight. I walk in the guy ask me how can he help me I explain my slow leak and then he proceeds to say on Sundays we are "appointment based only" my next available appointment is at 1 can you come back then? I said no and I WILL NEVER BUY TIRES FROM PEP BOYS AGAIN!! HELL PEP BOYS CAN NEVER GET ANY OF MY HARD EARNED MONEY! You do not treat customers anyway and think they will still support you. I think not!! I'm okay with your business being by "appointments only" but the website needs to state that, plus like I said not one car was being worked on, so I guess the appointment system doesn't work after all. PEP BOYS SUCKS!! read more

I took my vehicle to pep boy because my air condition was not blowing out cold air on the driver side , but it was cold on the passenger. They said my hose had a hole in it, so they replaced the hose. I was in Hesperia because my brother passed. So when I went home, I had another death in my family. I took my car back to pep boys in my home town, they couldn't find anything wrong. The manager told the srevice tech to have a mechanic triple check. Well, now it's a bad air compressor, I asked why they did find this out the first time i took it in for the same thing. So now he said my air compressor is good, but the seal is broken. I don't know what to believe. I feel like they took advantage of me as a female senior citizen. I will never go back to pep boys. I called the corporate office, and a female took my complaint and told me i would be getting a call from the corporate office. Well, I never got that call. read more

I generally take my car to the dealer for service, but one day my brakes started to make a lot of noise. The dealer is only open Saturday on the weekend and I only had Sundays available for the next 2 months. I brought the car in and explained what was going on. The staff was nice and welcoming. I had an appointment, but still waited a long time to get my car back because there was only one mechanic on staff. That didn't bother me so much as long as the issue was fixed. When I left I thought all was well, but after about 10 days the noise came back. I called to see if they could take another look to check there were no problems, but when I explained what happened the guy on the phone said that he remembered I asked for CHEAP brakes. I was annoyed but made my appointment. Then I had an issue come up so I had to reschedule, then the person I spoke to said he remembered me and the conversation we had. He said he remembered me asking for cheap brakes and I was told there would be an issue with nose because of brake dust. At this point I was really upset beause of the blatant lies. I don't know if this is a sales tactic they use to get people to spend more money to prove they aren't poor. I am not the type of person to want to prove how much money I have. I was going to also get 4 new tires and get something else checked out, but decided that I would not be overcharged and then be told I am cheap. So, I went somewhere else to get my brakes fixed properly. I wanted to post this sooner but couldn't find my recipt to show i paid for almost $70 ceramic brakes. Whether they installed those, I'm not sure because i was shown the brakes after they were replaced and the pads were goke after only a couple months. I spoke with my dealership and they said they could have replaced rotors and brake pads with OEM parts for only $420! If you dont want to have your problem fixed the first time, and to be treated like you are poor then this is the mechanic to go to. read more

Pep Boys - Clearly not cheap brakes - Tires Near Me - Hesperia, California

I walked in for a single tire....I guess I wasn't important enough. I wont mention names...I was treated very poorly. The technician I initially talked to told me my tire was unavailable from all stores and discontinued...He offered optional tires...but told me I had to wait in order for him to show me. He then took care of 2 new customers that walked in the door. I left. I then went over to Pep Boys over on 7th street. Much bigger and nicer store. Spoke with David. He looked in the computer and found the original tire I wanted, ordered it, a few hours later I picked it up and was happy as a Lark. Drive an extra 2 miles and go to 7th street Pep Boys. read more

Horrible customer service. Guy up at the front was rude but one of the mechanics was cool. Specifically asked for the regular oil change twice and it's the service I requested when I made my appointment online but did synthetic anyways and never said anything about it before when I dropped it off and he was really rude and disrespectful when I was picking it up. They had also called and told me that it would be 1200 dollars for brakes and rotors, still no mention of them wanting to do synthetic. Took it down the street for 200 dollars at a brake place. Wont be coming back to pepboys. read more

Do not bring your car here. We got our brakes "changed" and our rotors changed. After 2 months our car started squealing slightly again but stopped, 2 months later it sounded exactly the same as it did when we took it in to them. Had a different mechanic look at it and they basically explained to us how our brake pads were never changed. They gave us what appeared to be the same brake pads we came in with and only changed the rotors out. Ended up paying $600 for nothing. With a baby on the way this is completely unacceptable. This shop gives pep boys a bad name. If you want to save your time, effort and car do not go here. This shop will just rip you off. If I could give zero stars I definitely would. read more

After seeing a lot of bad reviews I almost didn't go. I decided to take a chance. I made an online appointment for 1pm. They ASM Jose and the mechanic Nathan were very polite. They checked me in and immediately got started with my vehicle. I'll be going back in the future for my oil changes. read more

Great price but did not appreciate that I called to let them know that I was going to be there at 6 which is the time they close and heard the employee in the background say "oh my godddd" I thought it was rude and from my understanding it was okay to pick it up at 6. So I was a little confused. read more

Service here is always great! Adam is the bomb & his customer service is awesome! Super helpful & even though I was mad late to my appt he still made sure he got me in & out in a timely manner! Thanks guys read more