These guys were super helpful, quick and easy, did only the work I needed and explained and even showed me other small issues. Amazing service would come back here again read more

We were on a road trip and needed a part replaced ASAP. While waiting for the part to arrive they let us keep the van in the lot and were a joy to interact with. Once the part did arrive it was back on the road in no time at all! Highly recommend these guys for a friendly and efficient repair shop. read more

Juan and staff are very helpful!! They explained the issue and got it fixed in a timely manner. I'll definitely be going back for any future maintenance!! read more

I was having brake issues with my vehicle while traveling through Flagstaff. A local recommended to contact Juan at Brake Masters which I did. Juan and his team were able to get me back on the road in no time with fair invoice price. Great shop and service. This is your place for auto services. Support small and local business. read more

When you're in trouble and need emergency assistance with your vehicle, these are your mechanics. I broke my truck good while off-road and limped into Flagstaff from deep in the backcountry at 22mph. I'm an old guy who drew one of only five bowhunting tags for pronghorn in GMU11M (the area around Flagstaff) and here I am on opening day looking for someone to work on my truck. Juan Zavala tells me to bring straight in and then tag-teams my truck with Oscar Araiza and Robert McKenzie, getting my truck repaired in only 2 hours. I'm on the road just after 10am and on the hunt. These guys understood how rare my tag was and went above & beyond to get me back in the field...I will never forget it. BrakeMasters sets the customer care bar so high, other auto shops need to charter a plane just to see it. read more

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Rory at BrakeMasters really helped my friend and me out in a pinch. We were on a cross country roadtrip and realized we needed to get our brakes done. We went to a competitor (whose name rhymes with Heineke) because they had the earliest available spot and we were eager to keep our trip moving. Fast forward one day, Meineke snapped one of our brake lines, ordered the wrong parts and informed us that we would be stuck in Flagstaff for the next five days (this was all around Thanksgiving, so shipping was delayed and their shop was closed). We were devastated. In a desperation move, we called BrakeMasters in hopes that someone could repair our partially seized caliper. Rory picked up the phone and said he would give it a try. Within 15 minutes, he had the caliper rebuilt and fully operational. The only problem now was to repair the (newly) broken brake line. Again the competitor said they needed the part and that wouldn't arrive for a few more days. We were able to get the vehicle towed to Brake Masters, where Rory shaped a new line himself, mirroring the piece that had been broken. He installed new rotors, fixed our line, repaired our caliper and installed new pads - all over the weekend. He went above and beyond, helping us when we were truly at a loss for what to do. While I wouldn't expect Rory or anyone to do that consistently, it showed us such a clear difference between what a good person and honest mechanic (Rory at BrakeMasters) looks like, compared to their competitor. Thanks, Rory. If we're ever in Flagstaff again, we will for sure stop by! read more

Brake Masters - Flagstaff - Auto Repair Near Me - Flagstaff, Arizona

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Oil leak location. The manager lost my contact information. He had the tow truck driver drop my car in a towaway zone. Then said it was my fault. Impound cost me $230 and a day off work. Do not use the Flagstaff Brakemasters. Despite the fact that I called 4 times to be certain he could check for the leak. They never did. Do not trust these people with your car repairs. Do not. read more

A couple months ago, I needed to go get an oil change. Brake Masters was offering some reasonable prices on an oil change, so I decided to choose them to service my car. Things seemed okay for a couple of months, until my oil light turned on. Naturally, I thought this was very strange has I had gotten my oil changed not too long before. When it came on again I decided to check under the hood for myself, and the oil cap was off and oil was spilled all over the outside of my engine. I was absolutely pissed. But don't worry, I just went to Walmart to get some oil that would work with my car, and I filled the thing up myself. AND I put the cap on! Haven't had an issue since, but still need to wipe down everything covered in oil. Thank you, Brakemasters for helping me to know what businesses I should not trust in this city. Sketchy. read more

Brake Masters - Flagstaff - This whole interior was greasier than county fair french fries. Also note the location of the cap in the picture was where I had found it. - Auto Repair Near Me - Flagstaff, Arizona

Whatever you do, do not go to this shop. I think we can all agree that an oil change is an extremely simple task. Brake Masters in Flagstaff is not capable of doing it. I took my car into Brake Masters in Flagstaff to have a routine oil change and to have my brakes replaced. For the next several weeks, I drove my car with no issues whatsoever. I got up one morning and began driving my car, and within a quarter mile of driving, the check oil light came on and then the car immediately shut off. The check oil light was not on until a few seconds before the car died. I had the car towed to a shop open in Flagstaff that day, and they found that there was no oil in the car whatsoever and that the oil filter was loose, which caused the oil loss. I have written documentation of this. Brake Masters left the oil filter loose when they did the oil change. I next called Brake Masters. They requested I bring the car back to them, which I did. They claimed that there was no engine damage stemming from the oil loss, and that the issue was caused by a computer issue in the car, and that I needed to take the car to another shop that could work on it. I then had to get the car towed again to a shop that could work on a computer problem, who told me that the issue was not caused by computer issues, but that due to the oil loss I needed a new engine. I then had the car towed to another shop, who confirmed that I need a new engine because of oil loss, all due to an oil filter not screwed on correctly. I have written documentation that the engine replacement is required because of oil loss from a faulty oil change. I reached back out to Brake Masters, as well as their corporate office. My insurance company tried calling them as well. They would not share the information of who their insurance company is, and refused to pay for any of the damages that were caused by the oil loss to my car. The engine replacement ended up costing me approximately $7,000, and there were many additional incidental expenses. My car was in excellent condition, with no history of oil leakage, and it is expected that after a few weeks of driving after a recent oil change that there will still be oil in the car. Due to Brake Masters' negligent work, my engine was destroyed. Due to their predatory business practices, I had to pay for a replacement out of pocket. read more

My daughter came here for an oil change. After their unwanted inspection they informed her that her brakes were completely worn out and needed replacement. It would run her above $500 for them to resolve. So I helped locate an in town mechanic to help only to find out her brakes were like new. Went to the shop to confront the business only to be told the owner was out of town. Bad business, taking advantage of female customers. Juan you have my information and you need to call me. I'll be contacting the BBB soon if you don't. read more

Brake Masters - Flagstaff - Supposedly 95% bucks worn front brake pads - Auto Repair Near Me - Flagstaff, Arizona

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Great honest professional place! If quality and cost are an issue you really should look into this place. Super efficient, straight forward professional. Will give it to you straight. It is hard to find places you can trust their assessments and judgments. He could have charged me hundreds to (fix O2sensors) but advised me they could wait until I got home (1600 miles away). It is good to see people who care but will pass on work when not immediately needed! Well done and thank you Break Master (NC traveler)! Via con Dios! read more

They staff are incredibly informative and warm. Great service and would recommend 100%! It's great to find a trustworthy team!

Took my truck to Brake Masters for a second opinion. They were very honest on what kind of work was needed, unlike the first shop I brought it to. Finished the work in a timely manner and at a decent price. I will now take my truck there all the time.​ read more

We were on a road trip and the battery failed in our SUV. Juan Zavala, the manager, was very friendly and able to help us. He made time in the shop's busy schedule to install a new battery and we were back on the road within an hour. read more

After taking my car to University Auto and being told all my brake pads and rotors were bad and it would be $945 and that my break pads were only 2mm thick "according to University Auto" to then take it to break masters and find out my break pads are basically new (10mm) thick and that I just need new front rotors not new everything! Left saving more than half! read more

I had pulled into Flagstaff late Thursday night for a family funeral on Friday. As soon as I got in, my brakes started grinding. I knew I had to get this fixed before returning back to Colorado on Saturday. I pulled in 15 mins before the shop opened and explained my situation to Robert. The man pulled my Jeep in IMMEDIATELY and said he'd squeeze me in before his full days appointments rolled in!! I had breakfast across the street, and before my check came, I was notified that my brakes were done! Robert and his team here were AMAZING. I was extremely grateful for his help in my time of need. It was a crazy emotional trip for me, and he did everything he could to not add anymore stress. These guys are great! Thanks read more

This place saved the day!!! While driving to the Lava Caves the caliper rattled lose and I lost 90% of my brakes. It was a Saturday at 2pm and I was looking at the possibility of being stuck in Flagstaff till Monday! I limped my truck into Brake Masters and spoke with the Manager Juan, I showed him the issue and he quickly went to work!!! Juan found the part I needed and told me to be back at 4:00. When I got back at 4:00 (after a few local beers) Juan had my truck totally put back together and as good as new!! Without his help I would have been stranded and missed work, this place saved my bacon!!! Juan didn't gouge me on the price and I was able to enjoy the rest of my vacation! If you need some work done quick and done right, go visit Juan and let him take care of you like he did me!! read more

These people are not honest, and are very rude. Save yourself the trouble, go somewhere else in Flagstaff. I bought lifetime brakes from here, I have already had to go back twice in a year for new ones. Come to find out they put them on wrong (brake'masters' huh?) and ruined my rotors. I went somewhere else, eve though I have the lifetime warranty. ALSO, I had an oil change recently from them. I went out of town, and the car was acting weird. I had a mechanic look at it and they told me that whoever did my last oil change didn't even fill it half way up. SCREW BRAKEMASTERS! read more

On November 18th we brought our car, a 2003 Ford Escape, in to the Flagstaff branch franchise of Brake Masters owned by Joel Tipps (#121). They (supposedly) did a full inspection and reported that the front brakes were fine, good for years of additional service, but the rear brakes needed over $400 worth of work done. We agreed, they kept our car overnight, and we picked it up the following day, November 19th. The final bill was for $432.60. On Monday evening, December 6th, only 17 days after Brake Masters declared that our front brakes were in perfect condition, they completely failed. We had no warning. My partner was at the wheel, traveling down the fairly steep hill on Rt. 66 right before the pedestrian crosswalk, and he suddenly had no way to stop at the red light. He had no choice but to run through the light, and barely managed to turn onto Blackbird Roost. He was able to use the uphill slope on Blackbird Roost to finally come to a stop, but it was only his masterful driving skill that got him to safety and avoid a potentially serious accident. Weather was not a factor; it was cold but clear and the road was free of ice. Traffic was moderate and flowing smoothly. This was pure mechanical failure; there were no triggering, contributory, or exacerbating factors involved. Rob (my partner) was at Brake Masters when they opened the next morning (Tuesday, the 7th), fully expecting to be able to have the car towed in. However, they provide no such service; we arranged for our own towing, got the car in, and Brake Masters said they would get it looked at right away. They didn't; they kept our car overnight, but when Rob went back the next day (the 8th), they hadn't even brought it into the garage for an initial evaluation, so Rob stayed there, waiting and watching, until eventually they started work. After they finished, when we looked over the paperwork detailing work requisitioned and services performed, we were appalled. We were expecting honesty, but what had actually happened was not reflected on the work forms, which grossly minimized the severity of the brake failure. We were expecting accountability, at least enough to completely inspect our brakes again. Most of all we were expecting competency, thinking that a company named Brake Masters would at least recognize if brake tubing looked like it needed to be replaced. Instead, Juan, the self-reported manager and the person we spoke with directly, was condescending, patronizing, and utterly unwilling to even acknowledge what could well have happened, not only to my partner but to any other completely innocent people on the street that night. His chiefest priority was to avoid any trace of responsibility. His only response to what might have been a horrible accident involving who knows how many other people, and the serious injury or even the death of my partner, was to hand us another bill for $360.45 and tell us, "If you want a car that doesn't need repairs, go buy a new one." On November 18th we had agreed to every recommendation that Brake Masters originally suggested for repairs and preventative maintenance, and at that time they had been happy to guarantee that our car was indeed road-worthy, even assuring us (unrealistically) that we could expect years of trouble-free driving. The second invoice stated that, "There is no guarantee that any other rubber line, bushing, and/or belt will not have an issue in the near or further future". Basically their "inspection" is worthless, and their utter lack of any kind of accountability makes all of the work they do on cars suspect at best. In my opinion, this moves beyond nonfeasance (failure to act where there was a duty to act) into criminal negligence, and you can bet we are reporting them to the Better Business Bureau. DO NOT GO THERE. DO NOT USE THEM. Their guarantees are worthless and so are their service read more

They've been nothing but nice and helpful to me. Unfortunately, they're not a part of the chain so a membership from another city won't go through. They have coupons for oil changes, which have saved me money. They've taken care of my air conditioner and taped over a hole on my front lights. I trust Flagstaff Breakmasters and I would recommend them. read more

I took in my vehicle for a 2nd opinion about my brakes. I needed a brake job but not $1500 brake job. So this gentle man gave a fair price on the brake service it needed. I definitely will be back. Thank you! read more

I've been coming to this Brake Masters for over 20 years with probably 6-7 different vehicles. Got my Ram ProMaster in same day as was overheated from driving here from California. Juan and Jon were very honest and diligent. They ordered all the parts I may have needed, but found the problem elsewhere. They did not unnecessarily install parts and got me back on the road the next day. Several 5 star shops told me they couldn't even get to my vehicle until the next week. Or that were unwilling or unable to fix this type of vehicle. Thanks dudes! read more

Took my Honda CRV in for an oil change and asked for a new fuel filter and have them put "my" oil into the transfer case, right next to the transmission (I have done this myself). While waiting, another customer gave me a coupon for $4 off. After an hour and a half (for an estimated 1/2 hour to 45-minute wait), they tried to tell me the oil I brought was for the rear differential and offered to fill it (that would have been a disaster) and they couldn't find any transfer case in front. I told them "forget it". So, charged for oil change, never mentioned my requested fuel filter and completely ignored my request for a fuel filter. Some service... I'm done with them. Previously, they always tried to get me to agree to unnecessary service on other cars... I should have known. read more

I was going to get my engine mounts done at Big O Tires and I'm so happy I second guessed the price they gave me and came to Brake Masters instead. Big O Tires wanted to charge me 1200 while Brake Masters quoted me for half of that. I've been taken advantage of with other mechanics before and I feel like that's exactly what was happening at Big O Tires. Brake Masters did an amazing job, was extremely respectful and informative every time I called, as well as honest about how long the job would take. I would must rather go somewhere trustworthy. There is also a girl working at Brake Masters who is super sweet and all of the employees are amazing! Shout out to Juan (hope I spelled that right) he's the man! read more

My husband and I trust Joel and the team at Brake Masters for all of our automotive needs. They are forthright in their business dealings and we have never felt like they are trying to coerce us into unnecessary service. My husband thought he might need new brakes and took his SUV in, but they called us shortly after drop off and told us his brakes were in fine condition and they wouldn't recommend new ones at that time. How incredibly honest is that? They are very reasonable in their oil change prices and they are always friendly and prompt. We highly recommend their services for anyone in need of auto work here in Flagstaff. read more

I was traveling from Moab, UT to Phoenix and had a not great noise coming from my left front Tire about 50 miles out of Moab. I got to Flagstaff and had it checked out. Juan, the manager, and his team checked it out and told me I'd get back to Phoenix. I did get home and I'll send my NAU daughter to visit them for repairs needed in Flagstaff. Thank you! read more

I came here for a second opinion because, while at Jiffylube for a simple oil change, they told me that i needed to get my front brakes changed within two weeks or my car would completely brake. The manager here proceeded to tell me that there was absolutely nothing wrong with my brakes. I am a teenage girl so I expect to get taken advantage sometimes but this was just ridiculous . Although I had an appointment at 10:00 and they didn't start looking at my car until 11:30 i am still very grateful and i will be coming back here. read more

To the point , did not try to hide any cost . Delivered the car before the committed time . Will recommend them. read more

Checked in in at 9:30 seen at 11:30 told me front brakes needed to be fixed. It is 4:50pm and I am barely leaving. Unacceptable. Another customer had an appointment and she waited 3 hours for an oil change. read more

Just as we were heading out of town for the holidays our tire started making a wretched screeching sound. We called a few other places that were unable to get us in same day. So we call at about 4, an hour before they closed, and brake masters said they could get us in. So we drive the three whole blocks over (this place is so close to downtown!), hand the keys to Roy, and sit to fill out paperwork. Maybe four minutes later Roy walks back in with a pebble in his hand. "This was your problem. We're putting the tire back on now." So all in all, we were there for maybe 10 minutes, they guys were really cool, and they didn't charge us anything. They saved our Christmas vacation very quickly. It was awesome and we'll definitely be coming back. read more

Went in there to have my brakes looked at. They told me it would take an hour and $100 to fix. Almost two hours later waiting at the shop they said it would be $280.... I've never been so mad! I always hate going to car shops as a young female because I feel that they take advantage of you. Which is exactly what this place did. Not only that, but the manager was very sassy to me. But the rest of the staff was nice. About a week later, I had to go back because it turns out they didn't even fix my brakes correctly. I demanded they do not charge me and they didn't. However, I ended up going to Phoenix to get them fixed correctly because they didn't have the guts to tell me they couldn't do it. DO NOT GO HERE! read more

Once again let down. First, it took an hour when they said it would take half that for a simple oil change. My car sat parked and finished for 15 minutes before they told me it was done. I had a crying 17 week old baby suffering through this unnecessary wait. The only thing that brings me back is the buy one get one oil change. Funny thing there: I asked for an oil change. I got that for $29 and some change. That's fine. I proceeded to ask about the voucher for the next one being free. The guy said, "OH that oil change is more." So I said, "there's a different price for the same oil change!" That is false advertisement. Crooked business tactic. PS: I just had to go back(week later) and get the little sticker to put in the windshield as a reminder for the next oil change. It's the simple things that make a difference. read more

Friendly and quick service. Showed up at 12:30 with a coupon for $20 oil change. They had me in and out by 1:06. read more

I always go here when my car needs an oil change or is acting up. They have great prices and great customer service. They always ask me if I want to fix an issue before they begin doing work and are always realistic about complications that's could occur. I tell all of my friends that this is the place to go for oil changes or just to see what's going on with their cars. Highly recommend. read more

Avoid. The manager of this place is not to be trusted. I've gone here for oil changes in the past without any issue, but this time I had a coupon for $4 off an Express oil change. When I gave the manager the coupon, he "inferred" that I was using it for the Full Service oil change, even though that is not what I originally indicated. So he ends up charging me an extra $5, basically just to check on fluids I didn't need checked. Super shady. read more

Brake Masters is as good as it gets, no questions. Joel runs a local, family owned business, and takes pride in his customer service and professionalism. As a local business manager, I will attest that they do great work for anyone, any time, and take pride in the work that they do. I have brought them a huge variety of vehicles and issues from big diesel trucks, passenger vans, small passenger cars, and everything in between, and this is also where my personal vehicles get serviced. Trust this local business and you will not go wrong! read more

A good example to always go local. Called ahead to see about getting a Brake Booster replaced and one of the mechanics quoted me and said they'd have it done by today (Saturday) or Monday. We came in to drop the car off and after waiting at the front for quite a while with no service, Joel came up and we explained to him that we called and gave him some details before he rudely cut us off and said it wouldn't be done until Wednesday. We explained we'd been told Monday and that we would have to make some calls to arrange for this change and he snapped and told us "tell me soon so I can cancel the part" Despite our patience with him, he gave none back. Was actually left speechless by the poor customer service. Extremely disappointing considering how nice the other mechanic was. read more

Honest review incoming. Took it in to have an overheating problem checked out. I was assured over the phone that the inspection would be free, and if they needed to do anything that required a charge, they would call me first. Arrived to find that there was corrosion causing the system to pull air rather than coolant. Then they handed me a bill for 65 bucks for "inspections fees," and told me that that would come out of the $120 dollars they intended to charge me for the replacement of the parts. I complained to the manager Joel, who instantly got a little more defensive than I expected, but eventually we agreed to a 10% off and a free oil change. Forgiving as I am, I forwent leaving a bad review on the chance that this was just a bad day. Came back two days before thanksgiving to cash in the free oil change. I dropped it off around 11:30am and guessed it would take about an hour and a half based on the cars in the lot. The mechanic estimated about an hour. I waited for a bit, seeing another person dropping off his car for a different problem. Left for a bit and came back around 1 pm, expecting it to be or be close to done. It was still sitting in the parking lot, seemingly unmoved from when I parked it. I gave them the benefit of the doubt and assumed it was done and they hadn't called me yet. So I waited and watched the guy who had dropped off his car, and apparently had work done, pick up his car and leave. at 2, I finally saw someone get into my car. Finally, by 3PM my oil was finally changed. I am generally forgiving, and never want to come off dishonest out of spite, but the BrakeMasters on Milton is terribly inconsistent. I will definately not be returning. read more

Our experience here was wonderful. Almost skipped it because of the bad reviews. Maybe there has been a change in personnel? We felt that we were given very honest, professional service. We are very happy and will return! read more

I am never going to Brake Masters for brake repairs again. I recently took my vehicle in to get new front brake pads and rotors and they were quickly installed the same day I made the appointment. After putting roughly 50 miles on my vehicle, my brakes suddenly gave out and after a few pumps of the pedal the front left brake seized and stuck to the disc. I immediately pulled over (luckily I was moving slowly in my neighborhood and not on the highway) and looked under the vehicle to find my front driver side brake line was crimped! I could not believe that the mechanics let me drive away from the shop with my brake line crimped shut! I returned the crimper tool they used to the Flagstaff Brake Masters and explained what happened and got an apology from the manager. I was told he would notify his technician about the mistake. Above being angry and displeased with what occurred, I am scared that their lack of professionalism will one day cause someones brakes to fail completely and cause serious harm to innocent people. For a repair that cost close to $400, I am disgusted and will never take my vehicle back. read more

Brake Masters - Flagstaff - I found this crimper tool on my brake line after driving over 50 miles after they installed new pads and rotors for my vehicle. - Auto Repair Near Me - Flagstaff, Arizona