I called ahead, was in and out of there in 30 minutes for a splash guard that came loose and was…read moredragging on the ground under my car. Friendly staff and helpful!

O2 sensor was seized instead of removing it and replacing it with a new one I was told I needed a…read morenew cataylconverter for 5k plus. I went to the dealership got the job done for under 500 and I DID NOT need to replace the cataylic converter

Requested a estimate with a oil change, was told i would be called a few days post the oil change…read morewith a estimate. Called to follow up later and was told to bring the car in and i would get a estimate. After sitting an hour and a half my car got in, although I scheduled days prior and was told 10:30 Thursday was my scheduled time. After the employee had the car on the lift for 10 minutes told me he couldn't do the job and recommended another shop. He then charged me $62.50 at half a hour time. Which means estimates are charged at around $125 a hour. Total rip off. Every other place around offers free estimates or lets you know before hand the price. Save you time plus the headache by going else where.

Todd is the man excellent service professional great prices made themselves available and helped…read morewhen I needed it while everyone else around, just kind of brush me off.

Highly recommended, local mechanic right in Sandston near the airport. They were recommended by a…read moregood friend of mine who is a mechanic himself. They seem to specialize in older vehicles - I brought my older Ford F150 in for some repairs and they did a great job diagnosing and servicing my truck. I had a hard time finding a shop that would work on an older truck from the 70s/80s but these guys were glad to take a look at it. Would definitely recommend them! Another bonus- there's a great local bar and restaurant called Fat Boys right next-door if you need are waiting on your vehicle.

I took my car to Burton's because it was running hot. I had to take it back 3 times and got…read morecharged $1,248 and the car still runs hot. The 3rd time I picked it up, it started running hot within 60 seconds of driving it - so, of course they knew it wasn't fixed when they gave it back to me. They refuse to refund my money. If you have a problem with them, don't take it sitting down. I contacted the Attorney General's office and am doing a complaint with the BBB. Even though Burton's is not a member of the BBB, you can still leave a rating. Furthermore, I'm filing a lawsuit with the Henrico courts. Don't use these people!

Great service and reasonable pricing !!! The front counter staff is very helpful and welcoming.read more

Very friendly and accommodating. The ladies in the office are helpful and efficient.When they…read moreinspect your car they are really good at letting you know about parts or repairs you may need in the future.Paul,Lightfoot, VA.

I made an appointment for an oil change 40 minutes after I called. Brought it in, and I was out…read morewithin 15 minutes. They are always reliable and truthful.

Helped out an employee who was stuck on the side of the road north of Richmond on his way back to…read moreNorthern VA. They quickly dealt with the problem, ordered parts, and made the repair quickly to get him back on the road as soon as possible. Their effort was above and beyond considering he didn't have an appointment and they turned around the job quickly. Jeff and Amy run the business the way a small business is supposed to be run and it is appreciated!

Pete has been maintaining and repairing our Saab's since 2003. He has great knowledge and is very…read morehelpful. Shop is easy to locate in Church Hill area.

Pete earned my trust immediately with his extensive knowledge with Saab's. Finally a mechanic I can…read moretrust , the kind that sees a simple fix while working on the car and repairs it with no extra charge or even point out what he did. I will easily drive to Richmond (100miles away) to have my Saab services and fixed.

My go to place to get work done for all the cars my family uses…read more You can call and find out if they are going to be busy, and drop it off on a day and time that work for you . They actually do call you when your car is ready which I've found a lot of places don't follow up. Never had an issue really. I was supposed to get a door handle installed once, and the parts didn't come in, but they called me a day ahead and rescheduled. The waiting room is very clean.

I personally wouldn't take anything here for exhaust work, if it is something that you don't care…read moreabout sure, but I've seen better welds from a highschool tech school.

Just got back from a very satisfactory visit to the Body Shop. It was recommended by Sherman White…read moreof Lotsey & Hardy. I was not expecting such expert technical service and the top notch personal service as well. Doug Sipe the Estimator and Crystal Seay took care of me and the other customers while the crew took care of my car. They were fast and provided impeccable results. Hard to say something so damaged could become as good as new but it happened right in front of my eyes. The best was yet to come because the cost was less than estimated so I was able to leave a big tip to cover the difference. Five Stars for a most unlikely body shop Five stars for Sherman White at Lotsey tire as well.

Friendly and fast service. I was able to get an earlier appointment than I expected. Staff was…read morefriendly and I was in and out in no time.