BEWARE!! DO NOT DO BUSINESS WITH THIS PLACE, THEY WILL SCREW YOU OVER! If I could give zero stars…read moreto this business I would! This is the ABSOLUTE WORST SHOP!! The owner Charlie is highly unprofessional, terrible customer service and ZERO business integrity! My husband and I purchased an ATV from the owner Charlie this past winter, upon purchase Charlie agreed that there was nothing mechanically wrong with the bike. The bike started having mechanical issues almost immediately and had been back and forth to this shop for repair but every time we get it home something breaks down within 24hrs or less. We recently took the bike back to Charlie for repair in late April 2026. I am writing this review on June 30, 2026. CHARLIE and his workers have given excuse after excuse as to why he has not done a diagnostic assessment of the bike. After the shop completed the diagnostic repair he stated he would order the parts and have the bike completely fixed the week after Memorial Day. The day came and went the bike is still not repaired, now he claims he needs parts again, they sent the wrong part etc
We have had to call the shop every day to check the status of the repairs only to be given another EXCUSE!! CUSTOMERS SHOULD NOT HAVE TO CALL YOU EVERYDAY FOR THE STATUS OF REPAIRS, especially when you have had the bike for repair for OVER 2 months!
Last week the shop and owner Charlie stated he had all the parts and committed that the bike would be ready Wed, July 1st, by and today the owner Charlie started yelling at him over the phone and said he did not want to be bothered, he had other customers and HUNG UP THE PHONE!
We drove from Chicago to Orland to attempt to speak with in person, he became extremely irate, began yelling and screaming at us waving his hand in our face telling us that he had other customers and other jobs and that we should just leave.
I became extremely uncomfortable with the way in which he was aggressively, yelling and waving his hand in my husband and my face and I started filming the interaction. The owner CHARLIE and his staff became even more irate, aggressive and threatening when he saw that I was recording the entire interaction. The police were called to deescalate the situation and Charlie again committed to Orland PD to having the bike ready "next week" .
The situation sucks because he has broken the bike down mechanically and it will cost us even more time and money to try to get the bike to another shop for repair for the terrible work CYCLES R US has provided.
Since dealing with CYCLES R US and the owner Charlie, my husband and I have learned this shop has a terrible reputation with many customers, particularly customers of color. The owner is highly disrespectful, rude, unprofessional and dismissive, when you respond to his antics he will become irate, aggressive and call the police as a tactic to either not finish the work on your bike or to try to keep your property and sell it to make a buck!
I find this business discriminatory, disrespectful, unprofessional, and the work and owner flat out SUCK! I will include as much video and photo of the terrible interaction we experienced