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    BP

    3.0 (2 reviews)
    Closed 4:30 am - 9:00 pm

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    2 years ago

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    6 years ago

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    Retzlaff Marine

    Retzlaff Marine

    (5 reviews)

    Awful! They don't…read morecall customers with updates. They don't return calls. Their tech is clueless. They had my boat for over 3 months this summer. Twice they told me it was fixed but in less than an hour on the water, the same problem arose both times. It was finally fixed after I called the engine manufacturer and had the corporate service director contact the dealership to walk them through the repair. Awful! Do not use. Ever!

    I had an audible alarm on my boat but all alarm leds were normal. I figured i better be safe thatn…read moresorry and reached out to retzlaff as they were the closest certified honda dealer. I explained to the owner the symptoms to the best of my ability. They told me they would be able to get to it in a week. about a week and a half later i decided to call and check progress. apparently they had started the troubleshooting process and had to stop because they had questions which again i answered to the best of my ability. about a half week later i got a call saying it was complete and that the cooling intake vents were clogged $200 some dollars. i picked up the boat happy it was fixed and couldnt get on water for about 3 weeks, busy. Finally i was able to get on water and within minutes the alarm was going off. frustrated and unsure of what to do we got off lake and went home. My wife was googling the symptoms and we found that the honda 4 stroke outboard has a fuel water separator with a float alarm. we watched the video on how to disasemble, empty, reassemble, and boom problem solved. My complaint isnt with the time i didnt have the boat almost 3 weeks. its the fact I paid 200.00 and the problem wasnt solved. I would liike to believe that when you take a boat in for service that there would be some type of minimum check list a mechanic especiaily a certifed mechanic would preform to rule out the issue and or even find others. The fact I waited 3 weeks for the expert to wash out my intakes charge me $200.00 and not solve the problem is what chaps my ass. My wife and i are not mechanics but also not inept. The fact we were able to fix the problem via a youtube speaks volume to the fact that they are not qualified to repair a cardboard box.

    Northside Auto - Stop in or visit us online!

    Northside Auto

    (16 reviews)

    *WARNING* Stay away from this place! I'm new to the area,…read moreand when a brake line broke, I walked down to see if they had time to fix it, he assured me they they could have it done on Thursday(this was Monday)said the tow would be $75. Thursday came with no word, so I called. They gave me a quote of $695. Seemed pretty high, and I let him know. He said that's the worst case scenario, it would probably be less. He gave me no time frame as to when it would be done. Tried to call Friday, only to find their closed Friday, Saturday, Sunday. Stopped in early Monday morning, he gave me some lame excuse, and said tomorrow. Long story short, when I went to pick it up, he wasn't man enough to talk to me, and it was more than his worst case scenario. $705. I'm 64 and not my first rodeo, but this place is the worst! Hope this review can stop even 1 person from the BS their spewing.

    I called for a Quote on an Alignment. They said $90. My Wife got there and they said they made a…read moremistake its $99. Ok annoying but whatever honest mistake. I then get the Bill and it had a charge for Parts. I called and asked what parts and they said oh no parts we had to use break free fluids. I have owned a lot of cars and have had more then one or two Alignments in my time never have been charged for a few squirts of Fluids. On top of that I had just installed new Struts (Reason I needed Alignment) so not like they needed something to break them free that soon after.

    BP - servicestations - Updated May 2026

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