This Family owned business has been a favorite stop since I was first stationed here on Active Duty…read moreService. Always clean, ever friendly, and ever so supportive of community! The touch less car wash does a great job year round! Better than the box Stations that take the money out of the state. Supporting local owned businesses always helps make a community thrive. The owners and Staff are very personable ! I'm Happy to recommend them. Dave Langley U.S. Army(Ret.)

Not sure how I feel about touchless car washes vs regular ones. Sometimes I think they are ok…read moreothers I prefer the brushes. This one seemed to do a decent job. Chose the car wash option from the pump but don't remember seeing the prices listed so you don't really know what you're buying. I chose the basic option and was quite surprised to see it was $8! Oh well, my bad, it needed the wash. For the extra $1 though I wish I would have added the underflush option.

I have stored and maintained our pontoon boat at Retzlaff's for the past 8 years. They pick up the…read moreboat at end of season and bring it back when the season begins. Brian their manager, has always been friendly, courteous and informative. If he didn't have an immediate answer for me, he would do a little research and get right back to me. This year the impeller broke while out on the lake. I called Brian and he sent D J and Dave to pick up the boat, they fixed it the next day and got it back to me by the third day. What made this so special is that I know they were swamped with the delivery of boats. However, once I told Brian about my grandkids coming over for a promised ride he expedited everything. D J and Dave always have a smile on their faces and are quick, prompt and professional during pick up and delivery. Retzlaff's is fortunate to have individuals of this caliber represent their business.

i have been a customer for probably about 16 or so years. Their customer service was always really…read morepoor but I put up with it for the location near multiple lakes. As a long standing customer, I will tell you a few things. 1.) I stored my boat with them and it would take them up to six months at times to cash my check. I had to take a ride from MKE to Oconomowoc multiple times to ask them to cash my check as they don't answer the phone. 2.) On more than one occasion I had a rodent problem during winter storage. The last time rodents chewed through wires. 3.) I had repairs done with them and they were always late, frequently saying next week and then next week again ad infinitum. I remember one time, I called repeatedly because no one answered the phone. The POS owner Rob Hamer finally answered and said, "I cant get any work done with the phone ringing off the hook." Hire someone to answer the phone. 4.) One time during the run up for summer storage, they threw my boat cover in what looked like Dextron fluid completely soaking the back half of the new cover. I politely called the owner ( he finally answered the phone) and his response was, "We're only human." Understatement of the Century. 5) Lastly, I had been with them so long, there was a time when you could do minor repairs in their boat yard. Apparently that changed somewhere along the line and they never told me. There is fine print on the bottom of the storage agreement.. You'd think they'd tell long-standing customers about the policy change. I recently spliced a wire in my boat which took a bit longer than an hour, apparently Rob Hamer saw I was on the property that long after reviewing his surveillance tapes. He calls me at work. I say, "Hey what's up Rob, "and he starts barking at me loudly. Come get your boat, we'll return your check. I had just paid. I asked why. He said I told you not to work on your boat on the yard. I told his lying behind that he had not and if he did, I would have done the repair elsewhere. He started yelling, YOU SIGNED A PIECE OF PAPER. YOU SIGNED A PIECE OF PAPER - apparently referencing the rental agreement. I got angry and said I've been a customer for almost 20 f@cking years. You watched me install my boat seats in the yard years ago. I didn't know the policy had changed. After that Rob Hamer said, "I don't appreciate your language and we'll have to see what the insurance says after uploading the tapes (whatever that means). After that I was finished. Convenient location to the lakes wasn't worth it. I came and pulled the boat the next day and the secretary gave me back my check. He wasn't around. Yes I should have read the fine print but when a customer has been with you that long, you should probably tell them about the policy change or they will assume it's business as usual. I learned a lesson. I will never ignore so many red flags for the sake of convenience. Avoid this business like the plague. The owner Rob Hamer needs a lesson in customer service and how to treat people in general.

Prompt, quality service. Highly recomend! Called them on an cold winter morning when the roads…read morewere covered with ice and there were wrecks everywhere. My car had died on the side of 94 en route to Madison. Thanks for helping me out!

Don't use this towing service!!! The owner is a horrible, dishonest, disrespectful man! His tow…read moredriver caused damage to my parents property. They were told where to drive on the property to get to a storage shed and totally disregarded those instructions and damaged the lawn. They ran into a tree and knocked it down and they bent the garage door of the shed. He was rude while talking to me about it and denied they did the damage to the garage door. In the end, he was yelling at me on the phone and ended up hanging up on me. Please use any other towing service then this one. They should not be in business! I will never use them again and will tell everyone I know not to use them also.