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    BP Industries

    4.0 (2 reviews)
    Closed Closed

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    11 years ago

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    At Home - Another view of the sleek and stylish console table from the Honeybloom Hazel series, showcasing its versatility and modern d...

    At Home

    3.3(44 reviews)
    2.1 mi

    Because all the stores in my area have closed, I decided to take a drive to take my mom out for…read moreMother's Day. My gosh, this store did not disappoint and is huge, like the other locations I used to visit. The store is full of a variety of home goods for your bedroom, kitchen, living room, and backyard. Prices are really good and not too expensive, which is a plus when everything is increasing. The quality of the goods is also great, and they even have well-known brands like Oxo, which is one of my favorites. The cashier was also extremely nice and friendly. We had a conversation with her, and she was great with my mom. When I am in the area, I will def make another stop or just take the drive to get the newest addition to my house.

    I had the most amazing experience At Home thanks to Rosie!…read more I bought a skeleton floor lamp that was unfortunately missing an integral part of the structure due to a manufacturing mistake. I have been waiting for this product for the past year since I was not able to get it online or in store last year. Unfortunately there was no more stock online so I was unable to get a replacement. I was absolutely devastated. Lucky for me, Rosie was unpacking the remainder of the halloween decor items and found another lamp! She was able to give me a call and ensure I was able to check the product to make sure it was in good condition for me! And it was perfect! My year has been made and the wait has definitely paid off all thanks to Rosie and her amazing customer obsession! Thank you soo soo much Rosie I hope you see this! I will be coming back to this At Home location for the foreseeable future.

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    At Home - Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    Colorful outdoor patio cushions arranged neatly on a wicker chair, creating a cozy and inviting outdoor seating area.

    At Home - A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    A stackable teal sling patio chair, perfect for outdoor lounging or dining with its comfortable design and vibrant color.

    At Home

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    Pottery Barn

    Pottery Barn

    2.5(93 reviews)
    2.6 mi
    $$$

    I am writing to share my experience regarding a recent bedroom furniture purchase, as well as the…read moreongoing issue we encountered with the delivery of our nightstands. Over the past several months, we have purchased furniture for three rooms from Pottery Barn and have invested a significant amount of money. Most recently, we purchased a full bedroom set, including an armoire, bureau, two nightstands, and a king-size bed. While the most recent delivery did not go as smoothly as we had hoped, I was informed the night before that one of the nightstands was cracked and would not be delivered. I was told the second nightstand would still arrive. However, when the delivery team arrived, they were only aware of the damaged nightstand not being delivered and had no information regarding the second one and they could not confirm its location. From that point forward, I spent a considerable amount of time going back and forth with both customer service and the store trying to locate the missing nightstand. Each time I called, I was told the situation needed to be "investigated," and representatives had to review extensive notes from prior conversations. Meanwhile, I could see in my online portal that the nightstand order was repeatedly being placed, canceled, and reordered, which only added to the confusion. About two weeks after receiving the rest of the furniture, I was notified that one nightstand was available and ready for delivery. It was delivered, but there was still no clarity on the second one. After additional follow-ups with customer service, again without clear answers, I eventually received another notification that the second nightstand was ready. It was delivered the following week, and at that point, we finally had the complete set. However, the confusion continued when I was contacted yet again to schedule delivery for another nightstand, despite already having received both. I ultimately had to call customer service once more and spent nearly 30 minutes resolving an issue that should have already been closed. While we are very happy with the furniture itself, including the other two rooms we furnished through Pottery Barn, the overall experience was frustrating and unnecessarily time-consuming. Additionally, I was told by a representative named Lynn that I would receive some form of reimbursement for the inconvenience. Unfortunately, this was never documented, and no compensation was provided. Given the amount of time, effort, and confusion involved in resolving what should have been a straightforward delivery, I am disappointed with how this situation was handled. I hope this feedback is helpful that future customers do not experience similar issues.

    Love Pottery Barn, but I wouldn't recommend this location…read more Crystal, the manager, was unpleasant to interact with. Super rude, super condescending, and honestly made the whole experience uncomfortable. * side note, my review is not the only one who mentions how awful Crystal is. Another review mentioned how horribly she treats the staff * The new Brea location just opened and is worth the drive. Everyone there is happy, kind, and actually want to help you.

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    Pottery Barn
    Pottery Barn
    Pottery Barn

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    BP Industries - homedecor - Updated July 2026

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