The guy with a thick (Indian?) accent is a fucking dick. Went in Thursday at 1 pm. Was talking into…read morehis smart watch with someone the entire time. Has literally no patience, 5 seconds into the interaction and he treats you like a moron for not understanding him. "HELLO?!? RIGHT THERE!! ITS RIGHT THERE! HELLO??" Once i figured out what the fuck he was saying he goes back to his smart-watch conversation. I have no problem with people who have a thick accent, ive handles it before. Its a part of living in america, and theres no problem with it. This dude doesn't have the patience to have a 10+ second interaction, i assume he was pissed he had to pause his call.

Incredibly trustworthy and great mechanics. Will tell you where to take your car if they cannot fix…read moreit instead of trying to fix it and failing and still charging you for it. Highly recommend

horrible! i have been using my passport until my new drivers license comes in and they didn't allow…read moreit! she didn't know how to scan it and passports are the most legit form of ID!! I'm 40 and was denied a vape and also belittled.. she said "I'm not a 'cool kid'" I don't even know what the heck that means?! shell- teach your employees to read a Passport and maybe work on hiring employees with manners.

First time coming here, this place was busy with people coming in from Scarecrow Fest. It's a solid…read morelittle gas station with a little bit of everything. Lottery machine too with plenty of gas pumps. Staff was friendly too, great local neighborhood gas station.

I'm a regular customer at Merlin. I used to get all my oil changes and car issues checked there…read more But every time I went, they'd hand me a huge list of repairs. For example, when my tail light was out, they charged me $35 just for installation--something I later learned to do myself in about two minutes. Then, I heard a sound from my tire, and they said it'd cost $600. When I hesitated, they warned me it was risky to drive, so I agreed. Later, I had an oil change--they charged me $80 for synthetic oil, which should last 6,000 miles. But at 2,500 miles, my engine oil light came on. I checked, and there was no oil. I had to get it redone elsewhere. Next, I had a catalytic converter issue. Merlin charged me $300 for installation after I bought the part myself. Later, I smelled smoke from my A/C vent. They told me it would go away after some miles, but it didn't. My engine light stayed on, and after about 7,000 miles, the car wouldn't accelerate. They said it was the catalytic converter again--$1,500. I had no choice, so I paid. They had already charged me $99 for the diagnostic. One week later, I heard another noise from the tire. I asked them to check, but they wanted another diagnostic fee. I reminded them I had just done one, but they insisted it was separate. I paid $99 again. Then they said it was the tire bearings--$600. I was suspicious, so I took my car elsewhere. Turns out it wasn't the bearings; it was brake pads. I've realized they exaggerate issues to charge more. I've wasted $3,000 in two years. If I'd gone to another mechanic first, I'd have avoided all this. I've seen other reviews saying the same. I don't recommend Merlin. If you have car issues, go somewhere else.

I wish I could give them a lower score then 1. They wasted one day not even working on my vehicle…read more Then the next they worked on it, they all left a half hour early without finishing any work. They don't care bout customers, they suck.

Professional, Fast, Affordable! Came in for an oil change before our road trip. Oil change…read morecompleted and did a full vehicle inspection and we were on our way quickly. SO nice to have a shop like this close by.

Merlin came in clutch (literally!). My husband's manual car was having some issues slipping when…read moretrying to shift gears and then his transmission light came on - I was worried the clutch was burnt out, and sure enough when Merlin called to let us know that was the issue, they were genuinely sympathetic about it, because that's such a costly repair. Upon further inspection, the fly wheel was also beyond saving ( see attached pictures from Merlin). I was so stressed out, but they worked with us to find a way to pay off the amount of work, and I am beyond relieved! But, it gets worse, the part was out of stock everywhere. So after about 5 days, when they finally got the part, they stayed after hours to finish it up so we could pick it up the very same evening. Special shout out to Patrick and Steve whom we worked with, and Steve for offering me tissues! My husband drove the car home and said it feels like a completely different vehicle (in a good way) I would definitely recommend Merlin's for honest and timely work. We are so appreciative.

Most people that I talked to were very nice and helpful, with the exception of a couple drivers who…read moredidn't speak great English so it was a harder to communicate with each other. Price was reasonable and I was able to do guaranteed pickup and drop off on scheduled dates which was very helpful as I moved across the country and had very specific dates. I did feel pressured to book quickly in the beginning which only added to the stress of moving. My car was picked up and dropped off on time and without damage so I'm grateful for that. The biggest issue I had was the lack of communication from Montway to the dispatched carriers. My carrier was changed three times, which is fine and didn't bother me, but Montway did not effectively communicate these changes to all the carriers. I ended up getting calls from several different drivers on the day of pick up so it was very unclear who would actually be picking up my car. Overall, my experience was fine and the goal was achieved, but it could've been better.

Their prices were reasonable, but I found their organization and communication to be subpar. I had…read moreto call multiple times to coordinate pickup after I learned they messed up my pick up date. Thankfully, the driver we were assigned, Barry (Barry 97LLC), was really great. He was responsive, accommodating, and kind. I also appreciated his transparency. My car was delivered intact without any issues a week after pickup.

Took my car here after an accident, and when you first go in everything is wonderful and everyone…read moreis very friendly. The problem is when you get the car back. My bumper was fixed, painted, and buffed but it was done very unprofessional and lazily. The bumper and fender was left with buffing streaks all over to which they responded to just wipe with a rag. They didn't bother to cover the rest of the truck when painting, and I was left with paint splatters all over my windshield, doors, and hood. When I called they said to run it through a car wash, but it didn't work. When I took it back they told me they couldn't do anything and to take it to a detailer. They stated that they didn't do detailing services there and I asked how they buffed the bumper and fender when fixed and left it with streaks in the first place if they didn't detail, but they didn't have an answer. The whole staff was very rude after I received my car. Seems like they just wanted to milk the insurance for as much money they could and be done with it, but didn't care about customer satisfaction. Don't recommend this place.

I had an appointment and brought my car in to get the dent out of my bumper. They take my keys and…read moreI sit down to knock out some quick emails. 5 minutes later they tell me I'm all set. Wow, great place. I finally "got a guy" for body repair.