I created this account today after years of choosing not to for the sole purpose of writing this…read morereview, It is about Speedway Team Leader Tina! Today I was passing through the town of Elgin, Illinois. I stopped at this Speedway to grab a beverage and a couple other miscellaneous items. I travel a lot for work and will be in law school in the spring. I have a minor in hospitality management. I spent years bartending and serving, managing, and also working in retail. Customer service is very important to me, I believe it is a true art. What Tina did today was incredible and I was almost floored. After I grabbed my items I walked to the register, two employees were standing behind the register and two guest were in front of me. One employee seemed to be responsible for cashing the customer out, while the other perhaps was stocking items. When It became my turn to pay I was just standing there, no one said a word to me. Internally I was about to get frustrated because the two employees were standing right there and had just assisted the other guest. Also, I have trained and mana hundreds of people in customer service, a simple "I'll be right with you," goes a long way. Before I could think about it any further I see an employee who perhaps was in the back office area look at me and immediately hop up and come right up to me to for assistance and to cash me out. This is who I now know to be Tina. She didn't hesitate, think twice, or continue to do busy work when she saw a guest/customer ready to check out. The natural urgency and attention to detail was incredible, and truly appreciated. To make it even better, there wasn't a long line forming, and there were two workers standing right there. But that didn't matter to Tina, being a professional, doing her job to perfection, and ensuring the guest/customer was promptly taken is what mattered most. I could feel this deep in my soul because I lived it and loved helping others. In an hour of life where most people do not want to do their job or do the bare minimal to get by, professional customer service such as Tina exhibited is very hard to come by. So I want to say thank you Tina for being great, and doing your job great as well. I must mention that because of this great customer service I became a speedway reward member for the first time ever. The little things make the big things, and are actions have a ripple effect into our tomorrows and into eternity! Thank you TINA for being you! I would hire you as a district manager immediately and put you over 6 stores. Again Thank you Tina, and thank you Speedway!

The Speedway on the east side of Elgin is easily one of the best gas stations in the area. From the…read moremoment you walk in, you can tell it's well run and taken care of. The service is consistently great--staff are friendly, quick, and actually seem to care about customers, which makes a big difference. The store itself is clean, organized, and doesn't have that run-down or sketchy feeling you get at some other spots. It's a comfortable place to stop, whether you're just grabbing gas or heading inside. What really stands out is the selection. They've got a wide variety of snacks, drinks, and food options, way better than most gas stations nearby. Everything is usually well stocked too, so you're not stuck with limited choices. Overall, it's just a reliable, quality spot on the east side of Elgin. Great service, great selection, and a much better experience compared to other gas stations around.

Noel should be fired, the lady in front of me was trying to ask if she didn't pump what she prepaid…read morecould he reimburse it and he said there's nothing I can do it's a you problem, she was speechless and didn't know what to do, noel walk away and the guy on the other cashier cane and ask what the problem was and he explained to her that the money automatically goes back to her card, she was happy after that but the guy noel made her feel like crap and all she needed was some simple explanation

The staff is always SOOO sweet, the place is stocked with lots of yummy snacks & drinks. They sell…read morewine and really good selection of craft beers. They also have cheap beer too, blegh, lol Anyways the parfaits are so good but they sell out fast! Highly recommend this gas station, also it is perfectly by I-90. The car wash is so good too. Clean store.

First time coming here, stops here to grab a few things to eat and drink while I was heading on the…read moreway to the Minneapolis area. The restrooms here were fairly clean though they were a bit outdated. Prices here were pretty fair, shelves and inventory were decently stocked. Staff here wasn't the friendliest I got a meeting glare upon entering. Easy access to the highway and features a variety of gas pumps.

It's an alright gas station. Nothing crazy to write about. It's not huge, gas prices aren't great…read moreand customer service is OK. It certainly isn't a BUCCEE'S or SHEETZ. Even Wawa is better. No MTO or large selection of drinks.food, beer or snacks.

Only 2 pumps work. Ghetto ! No cleaning fluid. Garbage…read morefilthy 2 more clean efficient stations.near by.

Last night I visited this location, I was having difficulty with my card, But the associate Gio…read morewas so patient and kind while I figured it out. Thank you Gio for being amazing and so kind.

Never had issues here. They are really nice & great snacks. Except it is too cramped to get in and…read moreout. Also don't come here late or early AM. Too risky and unsafe.

One word to describe their service. GARBAGE!!!! Rude and impolite. Make sure you don't purchase gas…read morehere if your going to pay cash. They will rip you out of $2 bucks. I walked in and gave $30 and bought a pack or cigarettes for $6 and some change. Now I told the Indian guy to put $23 on gas. My gas tank filled up at $20.60. Now I'm suppose to get change back and they kept denying the fact that I put $23 and that they don't owe money back. Both guys were garbage and rude. It's not about to money it's about the way they handled their service.

I went there for gas and air and as soon as the worker saw me a black man he was so disrespectful i…read moreleft went to another gas station I will never go there again smh

Great location (for me at least) in the neighborhood. Consistently a few cents (sometimes more)…read moreless expensive then the major chain stations on McLean. Tiny store but if you need a quart of oil, soda or a Bears jersey (had one in the window for Christmas). this is the go to place. Always friendly, smiling faces behind the counter.

I love the convenience of paying at the pump, but when the pump tells me to see the associate…read moreinside to get the receipt, it becomes inconvenient. The attendant seems fail to load the pump with the paper roll so the pump can print out the receipts when a transaction is finished. I'd like to minimize people interaction as much as possible. It Also depletes the purpose of convenience when the customer have to walk inside the store just to get their receipts.

Easy in and out. Lots of pumps. Lowest prices then all the other stations near by. Why go anyplace…read moreelse!!!

This 7-Eleven is now my go to gas station close to work. It's not as busy as others near it. This…read moremakes it easy to get in and out quickly. It's an Upside participating store. The prices are competitive with the gas station next to it. The fueling stations are a little out of date. I have to insert my card instead of using the touch reader. I recommend this 7-Eleven in Elgin.

I'm really impressed with the integrity of these guys…read more I came in to buy something I wanted two of them and it was going to be a certain price. The manager or owner (not sure) let me know I could get another item, and the total cost was even cheaper with a special. So he threw in a third one so I could take advantage of the promo. I appreciate it when management shows that they care about your customers. It makes me a lot more likely to come back to this location . And for that you earn a good review. I have no complaints.