I created this account today after years of choosing not to for the sole purpose of writing this review, It is about Speedway Team Leader Tina!
Today I was passing through the town of Elgin, Illinois. I stopped at this Speedway to grab a beverage and a couple other miscellaneous items. I travel a lot for work and will be in law school in the spring. I have a minor in hospitality management. I spent years bartending and serving, managing, and also working in retail. Customer service is very important to me, I believe it is a true art. What Tina did today was incredible and I was almost floored.
After I grabbed my items I walked to the register, two employees were standing behind the register and two guest were in front of me. One employee seemed to be responsible for cashing the customer out, while the other perhaps was stocking items. When It became my turn to pay I was just standing there, no one said a word to me. Internally I was about to get frustrated because the two employees were standing right there and had just assisted the other guest. Also, I have trained and mana hundreds of people in customer service, a simple "I'll be right with you," goes a long way.
Before I could think about it any further I see an employee who perhaps was in the back office area look at me and immediately hop up and come right up to me to for assistance and to cash me out. This is who I now know to be Tina. She didn't hesitate, think twice, or continue to do busy work when she saw a guest/customer ready to check out. The natural urgency and attention to detail was incredible, and truly appreciated. To make it even better, there wasn't a long line forming, and there were two workers standing right there. But that didn't matter to Tina, being a professional, doing her job to perfection, and ensuring the guest/customer was promptly taken is what mattered most. I could feel this deep in my soul because I lived it and loved helping others.
In an hour of life where most people do not want to do their job or do the bare minimal to get by, professional customer service such as Tina exhibited is very hard to come by. So I want to say thank you Tina for being great, and doing your job great as well.
I must mention that because of this great customer service I became a speedway reward member for the first time ever. The little things make the big things, and are actions have a ripple effect into our tomorrows and into eternity! Thank you TINA for being you! I would hire you as a district manager immediately and put you over 6 stores.
Again Thank you Tina, and thank you Speedway! read more