Theives. Beyond Rude Employee. I have had a membership since it opened. My credit card expired and…read morewhen the attendant updated my card they updated my plan to the most expensive one. I didnt notice right away I ended up having surgery and was not looking at my CC statement. And when I brought it to the attention if the young women attendant who said she was the assistant manager but refused to let me speak to tbe manager or owner - victim shamed me. No apology. Told me its my fault I didnt notice. condesending. Extremly over the top rude and should not be employed there. Why. An apology would have worked. But instead you list a customer that has been here since the day you opened. Integrity and honesty mean something to me and that one employee that one day lost a long time faithful customer forever. And there us also word if mouth. She told me to never come back like it was her decision. Is she the owner? The manager? Or just someone that works there that is clueless what customer service is suposed to be. She should be fired.

Have to say Standard Wash has NEVER damaged our cars in any way! While I agree (with some reviews)…read morethat it's not the most thorough cleaning, the amenities they provide make up for that; clean drying towels, complimentary air fresheners and dash wipes, STRONG vacuums, floor mat cleaners, etc. We'll continue to frequent this car wash!

Upkept, automatic car wash with a good range of washes depending on your need…read more Screens have either been improved, or easier to read in my opinion, because I haven't had any issues reading the screens as said in other reviews. Complimentary drying station. Only thing I think could be better is the actual dryer for the wash.

It was a great self wash area(they also have auto washing) but they have more options than previous…read moreself washing car washes so it's definitely better. Washes my truck with $10 there's also free vacuums. Only downside was the air dryer it feels strong but it's not that strong. But at least they have one so that's a plus in my book. Definitely coming back

We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

Fantastic full-service hand wash smack in the middle of St. Chuck! Love it! The price is fair and…read morethe work excellent. There's typically a l-o-n-g wait time, but the result is well worth it. One suggestion I have for them is to wash the inside of the windshield before the vehicle gets out into the sun - every visit I've needed a "sparkle re-do" when to get rid of the sun-smears when arriving home - a small price to pay IMO. In all LOVE this place and the great people who work there.

In July of 2025 I send in the information to cancel the membership for my 3 cars Clearwave carwash…read moreservice. Not because of anything they had done, but I was leaving for an extended visit to help my mother through cancer treatments. I received an email that my membership had been cancelled as of August 3 2025. Then they proceeded to keep charging me month after month. I've emailed over and over again, I most recent was today, and have gotten no where. Their phone go to a voicemail that's full and you can never leave a message. My advice is to NOT do business with them. As of now I'm owed $431.40 in refunds

I love a good car wash and who doesn't. The best part about this car wash is not the wash, its the…read morepeople who work here. The kids who are usually there will go above and beyond to make your experience nice. The wash by itself is really nice. The soap the water the dryer, everything is top notch. True value for money

I use this car wash all the time ,last week I took my Jeep thru on the $39.00 wash ,they didn't…read moreeven clean my floor mats. Rip Off. I can get it washed at the gas station for $5.00

Used to use this car wash all the time. After a couple poor results I'm done. Last visit was $48…read morefor a wash that included "wheel shine" and "mat cleaning" (yes I paid an extra $6 just to clean my rubber mats). Didn't touch the mat in the back (SUV), car covered in drops and water spots and tires untouched. When I asked the attendant if my car was "done" he nodded. When I remarked "$48 for a wash, car not dry and no tire shine?", he shrugged. I used to go here for washes, detailing, oil changes, but no more. How many times should I get poor service and keep coming back? I don't have that magic number. Lots of places wash cars in this area.

I didnt read the other reviews too deeply but i came in for interior cleaning for my minivan, didnt…read morehave any big issues like spills or pets so i didnt need detailing, but the inside of the car def looked rough after all the mud rain snow road salt and dirt of the past 6+ months.. was able to come in without an appointment, and they got started in my car right away, and they were really fast, and i was impressed with how the car looked soooo much better and refreshed after Very reasonable pricing and ill definitely come back regularly and tell my friends about this place

I paid 34$ for the ultimate car wash what a disappointment!…read more I chose this car wash because it's close to me and they had the best ratings! Not only they did poor job of washing the car, I discovered cracks and paint chips on the car's body! I wasn't aware and thrilled about the car going through an automatic drive-through wash first then they do a hand wash. Very upset and frustrated! Who's gonna cover the paint chipping all over the car? Moreover, the plate numbers were bent! Is that all your automatic car drive-through is doing? They rush you so there is no chance to inspect the car properly. Every time I point out something needs attention they respond: don't worry! They don't listen, they're in a hurry, and now I'm the one super worried! I just realized that in the receipt it states power wash rubber mat! And they only vacuumed!

First time here at Extreme Clean Car Wash Upon pulling in, I…read moreadmired the extra amenities they offered Bug Pre Wash, Cleaning your floor matts for free Was looking for a new Car Wash place since my spot got bought out by another company Purchased their $10 wash Overall I really like the aesthetic and lights upon pulling in. The best part I have to say is the length and the extra dryer at the end that offers more dryers on the side of the car which I never see I shall be back next time to get a membership

I got the basic $5 wash and it did pretty well. liked that it was contactless. Appreciated the free…read morevacuum option.

No management whatsoever. Looked like rain so asked the…read morecashier if they had a rain check. She said "I've never heard of such a thing" The workers had NO interest in the car. Inside and out were barely touched. All for $36? Nope!

Worst car wash ever. You pay $29 for a full service but they leave it dirty. They use the excuse…read moreonce you complain it's a light vacuum and light wipe down. No console wipe down or dashboard. You are better doing it yourself. Then you ask for a refund but Rob the manager is never there.

Awesome fast service. The owner took me out and explained everything he did and why he did it…read more Great price on a professional service. I had them treat my undercarriage for the winter and they did an amazing job. I will be bringing my SUV back for a full detail after the winter.

I took my vehicle in for the undercarriage rust coating protection application and they did a very…read morebad job and when I confronted them about it the owner Rob got very defensive and made it seem like it was my fault for not checking the vehicle to make sure they did it correctly. This is a very rude and dishonest business. Do your self a favor and research reputable shops and take it to an honest shop. The owner Rob is very rude and is not customer centric. I have attached pictures of what they said was a "completed" undercarriage rust protection application job. Don't get ripped off by them.

This wash is the best, they care about the cleaning of the car, and the customer's satisfaction…read more The 2 guys working today Wednesday 3/10, at 8:30 are the reason I drive to come to this wash. Yes there are several closer washes to me, including the Everclean on Lake in The Hills, but that location does not care the way Bartlett does. Robin- the 2 guys that worked today about 8:30 am, deserve a compliment, as they have proven to me this is the wash I will continue to come too. Great job team Everwash-Bartlett !!!!!

Good places but they keep reducing hours . And close drive up earlier claiming they are having…read moreissues. 2 locations did the same thing rt59, and it rt 20 had issues.