I had my SUV ceramic coated in November 2024. He was very nice, professional, and clearly a hard…read moreworker--and I appreciated that he came to me. The quality of the ceramic coating itself was excellent. He mentioned he was using a new product and said he wanted to stop by the following week to check on how it performed, but that follow-up never happened. He also advised me that I would need a special pH-neutral car wash for the ceramic coating. When I reached out to arrange that wash, he was unresponsive. After three attempts to contact him, he responded that he was out of the country but provided no information about when he would return or whether he could complete the job, and I have not heard back since. At this point, I'm not even sure if he's still in business. While the actual work was 5-star quality, the lack of communication and follow-through afterward really soured the overall experience and brought the rating down for me.

I was looking to get my older minivan cleaned up before listing it for sale. The price Sparkle…read moreoffered was the same or lower than the other places I found, and they were able to come out the SAME DAY! Peter actually arrived a little before the promised time, which is rare for any service provider! The results of the interior detail were absolutely amazing. My van is almost 14 years old, and hadn't been detailed since before my kids were born 12 years ago. 12 years and 3 kids later, it was a mess! Very very happy with the final result, I know the cost will pay for itself tenfold in what I can now sell this van for on the private market! Thanks Sparkle!

They do an amazing and best service. My truck smell like brand new. Thanks for your service (:read more

My dirty atlas shines again. The crew did an amazing job, I will be back a lot more in the futureread more

Awesome fast service. The owner took me out and explained everything he did and why he did it…read more Great price on a professional service. I had them treat my undercarriage for the winter and they did an amazing job. I will be bringing my SUV back for a full detail after the winter.

I took my vehicle in for the undercarriage rust coating protection application and they did a very…read morebad job and when I confronted them about it the owner Rob got very defensive and made it seem like it was my fault for not checking the vehicle to make sure they did it correctly. This is a very rude and dishonest business. Do your self a favor and research reputable shops and take it to an honest shop. The owner Rob is very rude and is not customer centric. I have attached pictures of what they said was a "completed" undercarriage rust protection application job. Don't get ripped off by them.

This could possibly be the worse car wash I have ever been too. I just got my car washed there…read more Soap still all over the door. Not water, but soap! Also I paid for the "works" car wash. I get in my car and the inside was not vacuumed. When I said something he guy told me that the "works" car wash does not include interior. When I asked him "why didn't someone offer me vacuuming when I paid for my wash". He told me "I have been telling the owner for a year to put a sign up". Now I have to find another car wash to get my car wash. Right after I paid for a car wash at this location. Suggestion to the management. When a customer gets a car wash, ask them if they want interior. Also have the guy drying down the car wait for the owner to inspect the car before they walk away. Again my car was dripping wet and still had soap on it! You get one star because 0 Stars is not an option.

This place has new ownership and is ran by the new manager Bill, absolutely amazing service!…read more I had 2 years worth of train dust and tar on my car and was worried about it never coming off. I called St Charles Auto Spa and asked to speak with the manager. Once we talked with Bill, he asked me to come in to get a look of it and did a spot test for free to see if it would work. After looking at my car he ran me down his plan and was very transparent with his thoughts on what would come off and what could be tricky. He gave me a good price based off the state of my car and was very personable. I dropped my car off and it took him and his team 6 hours and they were able to make my car look brand new. No more train residue and I am so thankful!

I recently visited one of the best car washes I have experienced so far! They come very close to…read moreperfection, with just a few exceptions. Previously, I visited this car wash during rush hours when it was extremely busy, and I had to wait about 20 minutes for a tunnel wash. This time, I went around 4 PM, and they truly took good care of my car. It was my first time trying the exterior tunnel wash for $10, but fortunately, I had the chance to experience the full service this time. First and foremost, the staff was polite and smiling throughout the entire encounter. They did not give me any attitude or speak negatively in Spanish when I pointed out some imperfections, such as visible dirt, dust, and debris left on the car after the wash. Upon my arrival, I learned that the basic car wash for a sedan costs $39 and takes up to 40 minutes. This is a reasonable price, and given that timeframe, I expected my car to be spotless. In contrast, other car washes have rushed my vehicle through in just 5 minutes, resulting in it coming out dirty and dusty. When I received my car, it was clean overall, but as a picky customer, I noticed some visible dust and debris. On the downside, I would prefer if they didn't place dirty rags on the car seats or reuse them to wipe the dashboards. The microfiber cloths they used left behind additional dust. Moreover, there was still some dust on the dashboard near the window that I had to clean off when I got home. Because of these issues, I give them 4 stars. Overall, I am very pleased with the service compared to other car wash locations. I will definitely return unless I find a better option.

Hector's Car Wash is hands down one of the best car washes I've ever been to. They consistently do…read morean amazing job--whether I'm in for a quick 5-minute wash or a more detailed 45-minute service. I really appreciate that you can schedule an appointment and comfortably wait while your car is being taken care of. The staff is always friendly and welcoming. I actually go out of my way to bring my car here because the quality and service are just that good. Keep up the great work!

Fantastic full-service hand wash smack in the middle of St. Chuck! Love it! The price is fair and…read morethe work excellent. There's typically a l-o-n-g wait time, but the result is well worth it. One suggestion I have for them is to wash the inside of the windshield before the vehicle gets out into the sun - every visit I've needed a "sparkle re-do" when to get rid of the sun-smears when arriving home - a small price to pay IMO. In all LOVE this place and the great people who work there.

We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

I can't sing higher praises of this company and their dedication to taking a car from gross to…read morelooking like brand new. We had two cars detailed in the last month: a 2016 Passat and a 2011 Sonata. The guys are so accommodating with dropping off the car the day before our appointments and working their fingers to the bone on the interior and exterior to make the car just beautiful again. The cars are safely tucked inside their building while they are in their possession. You will not be disappointed with the care, professionalism, and work they do! I am one very, very happy customer and will be back in the future.

They did great work. Our car looked just like new when they finished. I highly recommend.read more

He burned the paint off my car! He checked the paint thickness with his gauge and told me there was…read moresufficient thickness. Cost me thousands to repair the damage he did.

Got water spots on the hood. Tried everything available in the market. Chemical guys water spot…read moreremover, or vinegar and water solution, but nothing worked. I called and spoke to Tony. Took the car to their garage, he explained me everything, he is going to do, to fix it. Boom the results are amazing.