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    Clearwave

    2.9 (18 reviews)
    Open 7:00 am - 8:00 pm

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    Services - Clearwave

    Car wash

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    5 years ago

    Scammed my credit card never recommend this place to anyone who wants to get scammed and ripped off.

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    El Diamante Hand Car Wash & Detailing

    El Diamante Hand Car Wash & Detailing

    (68 reviews)

    We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

    Unfortunately my experience here was a nightmare. I dropped my car off Tuesday, July 22nd, 2025 at…read more12:30 to have it detailed prior to a trip I was taking to Michigan on Thursday. I pulled around and a lady came out to look over my car and let me know the price. All was well; I handed her my keys and she said she would call when the car was done. I went home. Around 3:00 pm, 2.5 hours after I dropped the car off, I received a text (screenshot below) stating they were working on my car but noticed my car came in with the windshield cracked and sent a picture. I called the number immediately because my windshield was NOT cracked prior to dropping it off. There is no way I would be worried about getting my car detailed before a road trip if my windshield was cracked. When I called, the same lady who pulled my car onto the ramp stated that they had JUST pulled the car in to start working on it (the video below proves that was a lie) and wanted me to be aware of the crack before they proceeded. I told her my windshield was not cracked at all before bringing it in. She said it had to have been cracked because there is "no possible way" it could've cracked there and they "just started" working on the car. 2.5 hours later? She also stated that she was the one who pulled the car up the ramp and didn't notice the cracked windshield. How could anyone not notice this? We should have been called immediately, but we weren't because when I dropped my car off, my windshield was intact and she knew it. She continued arguing with me, denying everything and saying the windshield cracking at their facility was impossible. My husband and I were also appalled that they felt it appropriate to text us. We told her we were coming in right away to speak in person. When we arrived, we were absolutely shocked at the size of the crack. We told her there was no way she wouldn't have noticed the crack when she pulled it in if it were there when I dropped it off. We also asked why they don't do a walkthrough of the vehicle before letting the customer leave without signing off on any prior damage. She just kept saying "we are a hand car wash, nothing in our garage would damage your vehicle, this did not happen here, you did this, not us." It was astounding. It was also very apparent they hadn't "just started" working on my car. The entire dash was completed, they took all the mats out of the entire car, and the entire front of the car was vacuumed. They had clearly been working on it for quite some time. We believe they cracked the windshield mid-clean and didn't know what to do which is why it took 2.5 hours for them to contact us. We asked to see cameras and she said they did not have any but the business next to them did. She said if we wanted to see the cameras we had to contact their lawyer. She went inside and got us his card (it felt very automatic for her like this is something they do quite often). That same day, in the parking lot, my husband called not only the lawyer and left a message, but the owner of the car wash as well. We then left and obviously did not pay for our services. He called the owner and the lawyer again the next day and left more voicemails. It is now July 28 and we have yet to receive a call back from either. My insurance company said unfortunately there isn't much more we can do besides leave reviews like this one to hopefully help people in being more aware in case something like this happens. After reading other reviews, it seems if this place damages a vehicle they will unfortunately deny it up and down, give you their lawyer's card, and push you away. I now have to bring my car into a shop for an entire day to have the windshield replaced since it needs to be recalibrated. Luckily my deductible is only $100, but having to take my car with a damaged windshield on a road trip was a major inconvenience that I wasn't expecting. It wasn't even the fact that they cracked my windshield, it is the absolutely terrible way they went about handling it. I have never felt so disrespected by a business EVER. I hope others will see this review and stay far away from this place. I know they do have some good reviews, so if you do decide to take your car here, I would recommend taking pictures of your vehicle in the parking lot in front of whoever you are leaving it with. If you don't, and they damage it, they will deny it and blame it on you. Needless to say we will NEVER be coming back here again and hope others think twice as well.

    Clearwave - carwash - Updated May 2026

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