SPENCER SAVED US FROM A RIP OFF!…read more We live in an older house with limited income with an older Tappan/Nordyne furnace that had been getting temperamental during November/December of 2025. But fortunately, replacement parts for it are inexpensive now. The HVAC company we had been using charged us TRIPLE Spencer's rate just to come and take a look several times, and they were not very transparent about what they find. They tried more than once to pressure us to spend $6000+, plus labor for a new furnace, made by a company that has a bad reputation in the industry for being poorly made in foreign countries. We opted to keep our own furnace. the last time we spoke, their tech told us we needed a very important piece for our furnace. And we balked at the price he quoted for part alone! They quoted SIX TIMES the price of that same part available (brand new) elsewhere, PLUS a very high hourly labor rate that began getting charged at the end of their previous service call, to cover their drive time from any county they happened to be in on the given day. And when our furnace failed a few days later in the night during outdoor temps in the low teens, they did not respond to my calls for help. (Interior temperatures were 50° and dropping that night, and I care for an elderly Dementia patient here.) I called Spencer at Southern Heating & Cooling the following day (Sunday) he said he is booked up until Tuesday after such a harsh cold snap, so we buckled down with space heaters and electric blankets, because Spencer's ETA was still sooner than anyone else we called. SPENCER SHOWED UP A DAY EARLY! He was very transparent about what he was doing, what he discovered, and explained why our furnace misbehaved, in all the detail we asked for! and he ordered the part. UPS had a snow delay and the people at Southern even texted us the UPS tracking reports, and offered to loan us a couple space heaters to help us through the single-digit temperatures until the part arrived, (because of the unexpected delay, and the potential emergency that could happen with Grandma) Fortunately, the heaters were not necessary and the part arrived the following day, Spencer was here in less than an hour and installed the new part in just minutes! SPENCER WORKS FAST! The furnace was working perfectly until later that night, the new part exposed a developing problem in an adjacent part, and the furnace was misbehaving again after nightfall. I called to ask Spencer about it, and he came back immediately and had a look, that adjacent part was replaced in about 5 minutes, and we were back up and running fine, free of labor and visit charges. The additional work was considered an extension of the original repair job Spencer came to do in the beginning. It has been several days already, our furnace has been running like new ever since, and Grandma is a happy camper again! I value Southern's transparency, honesty and quality of service. They did not take me for granted, & They did not price gouge me in a crisis. "FIX-FIRST KIND OF A GUY" Spencer told us he is a "FIX-FIRST KIND OF A GUY" he believes in most cases fixing what you already got can cost a lot less than replacing the entire unit, and that's what happened with us. We got our existing furnace working as good as new for about 1/10 th of the price of the newer, complaint-ridden brand of furnace the other HVAC company had wanted us to replace our existing furnace with. The folks at Southern Heating & Cooling Ltd, take great care of their customers, and their rates are great, next time I need any HVAC work done, Southern Heating & Cooling Ltd. Will be my first call. And I will highly recommend them to anyone in the Boyle County area who asks me for an honest, transparent & fair HVAC specialist with affordable rates.

They come out on Saturday when I called Friday about installing lines from secondary heat to…read moreoutside Gvery professional and provided service that I thought had been lost (to bag your own groceries and pump your own gas).thank you Spencer and your co-workers

I had called in and the gal who answered was very courteous. She had told me that diagnostic rate…read more(where they come out to your place and charge, before anything is done) is $69.

Our furnace died on New Year's night and we immediately started to research online for a repair…read more After reading reviews we went with Comfort Solutions and we were contacted at 8:00am the next morning and they showed up by 10:00am. We were shown exactly what was wrong with our furnace and that a replacement would be the best option for a 17 year old system. We were aware upfront of what the pricing would be and the new system was installed as promised. David and Chris were very professional and explained everything as they did the installation. They even came back for a courtesy safety follow up later on in the day which was very appreciated. We will use them again without hesitation for our HVAC needs. Larry and Debbie Adkins - Lexington, KY

Air Pro did it again... A great job just in time! The blower motor for my furnace went out and they…read morehad it up and running within 24 hours after getting the part. All of this before a major winter storm. I am so glad they got me on the schedule asap during the storm hit. Thanks!

I made an appointment with a gentleman from this business with a no call and no show! Both the…read morereceptionist AND the gentleman took my number and address down, so I doubt they lost it in the three day between the call and the appointment. I'll not make the same mistake twice.

excellent customer service. same day service . reasonable price . actually has a person to answer…read morethe phones . highly recommend

Stewart has been great to work with - from scheduling to the actual work, we've been very pleased…read more They came in and fixed a new system that the previous company couldn't make work properly. After their visit, for the first time in 3 summers, we were able to cool all the rooms in the house properly. We look forward to working with them to maintain the system going forward!

Chad is a very good choice for electrical needs, he was communicative, very thorough, excellent…read morequality of work and just a very nice guy. We will continue to use him on our projects.

I received a repair request last minute and only had a short time to get an informed response from…read moremy buyer on a home inspection so we could submit a request to the seller. Chad was quick to get in and get us a quote for our response. Corrections were quickly made upon buyer closing . No complaints on the pricing. It's nice when people go the extra mile for a situation that had time constraints and a tight budget. Chad's my go to Electrician.

We've worked twice with Flue Flusher: once to bring a chimney up to specs and again to prep for a…read morewood stove install. Both times, they've been prompt, efficient, cheerful, and so helpful. The most recent job, the crew were merry as Christmas elves, and extremely generous with their time in explaining and helping us research the steps we needed to take. They always clean up after a job, and leave minimal impact on the house and family for the day. We so appreciate Flue Flusher Chimney Service, and how they've helped us make our home less vulnerable in winter, heating our house safely!

Fantastic service. Had trouble finding anyone that would come out to check my chimney flue. He…read morecame out within 24 hours. A well known chimney place wanted $250 just to come take a look, within an hour the chimney was fixed. For a lot less than the other company wanted to just give me an estimate.

We reached out yesterday for a estimate for a new water heater. They came out today for an…read moreestimate. Said they could install today. Price was very reasonable. They were very professional and courteous. Would recommend for all your plumbing needs.

I had them out Thursday, April 2 to do some outlet and dimmer repair and replacements. They…read morearrived on-time and were very professional and friendly. They took stock of what I needed and quoted me an inclusive price to do everything before they started work. Everything was completed cleanly and thoroughly and they showed me that everything was working as it should. Price seemed fair. I would definitely use them again.