I dealt with Rapid Plumbing for a root issue between our sewage clean out and the tie in with the city. Essentially, Jacob with Rapid Plumbing came out- rotor routed 1 time, did not test his work and left. He was very condescending almost rude as if we were stupid when we asked questions.
Not 10 days later we had the SAME issue again. We were told by Jason at Rapid Plumbing that it would be AT LEAST $600 to come out and no apology or concern for the work not being done correctly the first time- only curtly stating we were outside of the warranty.
I arranged another company to come out- the new guys came out that same evening, were pleasant, and I paid $300 (half of Rapid's quote to fix their own job). They had to rotor route 4x then had to get a bigger tool as the issue was so severe, spending at least 2 hours at our house to make sure the job was done correctly. They could tell the original plumber did not go far out and only rotor routed 1 time.
I called Rapid to complain, Jason (manager) continuously interrupted me, told me we should have been charged more than double what we were charged, and tried to claim the roots grew back that enormous amount in 1 week. He did not express concern when I shared my experience of the plumber's attitude and obvious evidence the job wasn't done properly- regardless the plumber did not check his work. I would not recommend this company, all I can say is the plumber showed up on time and the manager did call me back.
UPDATE- I missed a call from Debbie with Rapid Plumbing who apologized on my voicemail and offered money back for the services we paid for. I definitely appreciate this and am adding 1 more star to the review for a professional phone call acknowledging my poor experience- this says a lot about Debbie (I believe she is the owner). read more
