Great service, friendly and quick. Initially missed the appointment window but showed up anyway…read morelater. Fixed my issue and was very good communicating the issues, the fix, and the warranty.

I have been going around and around with this company. I had a new hvac system installed which is…read morea large amount of money. I was shown a place that I agreed to a hole being cut through my brick in the front of my house which was not in anyone's sight line to a PVC pipe just sticking out near my front door. The hvac supervisor was made aware of my issue the day of installation and I was told he would contact me. Guess what.... that has never happened to busy to reach out to a very unsatisfied customer. When I call their customer service everyone seems so helpful but all they do is listen with no action. I would not recommend and am very disappointed, to spend that much money and hate what they did to my house is very upsetting and the company sure doesn't seem to care that they have a unhappy customer!!

My wife and I have had them over 2 times now. I cannot say enough good things about them. Our house…read morehad issues with its plumbing, 2 leaks, and the people that came to help us were the best. Other than quickly fixing our issues, they really set our minds at ease. They were on time and stayed until everything was fixed. It was not just their skill, but their attitude that has me a customer for life. Thank you all for what you have shown us. Jeromy and Nicole

Highly recommend! I needed maintenance on my water heater and they were able to fit me in right…read moreaway (same day service). Jacob was very professional, kind and knowledgeable. He explained everything he was doing and even gave me some maintenance tips I could do on my own. The price was great and I paid the exact amount they originally quoted me (no hidden fees or added costs after the fact). I can't say enough good things about Elite Performance Plumbing. Genuinely great people. I will be recommending them to everyone.

Sense of urgency, punctuality, honesty, quality work, and fair pricing…read more These are the guys you wanna call, I put off a leak for six months because I didn't wanna deal with plumbing companies. I found Dr. Rooter Plumbing through my Facebook group. James responded and was able to come out immediately. I know this isn't always the case, but I am grateful that it was today. A leak that I thought it was a major problem ended up being a simple fix. Just stop looking and call Dr. Rooter Plumbing, I know I will again!

Used them for emergencies and non-emergencies, only company i'll use!! Great value for the price,…read morestraight forward about everything, and leaves the space clean! Highly recommend!!

We had a sudden underground leak. We were worried it would've been days but Kenny and crew came out…read moreand finished the job the same day! He had to call the 811 number to get the ground marked for other lines and did so as an emergency (he initially said it takes them around 48 hrs but put it in as emergency). We had rose bushes with pavers and at the end they made sure the pavers went back in place(I honestly wasn't expecting them to do this) and even after I told them to take the rose bush up if they had to they didn't even come close to it. Even tho they had to dig the length of our yard it looks so good. The guy who put the dirt back really did a great job with leveling it out and making it look good. We are truly impressed with the overall skill and very quick service! Would HIGHLY recommend them!!

We have used Kenny's for year to maintain our commercial facility and he is honest, thorough and…read moreextremely talented. Nothing but praise.

Early Saturday morning I discovered water flooding the laundry room of my significant other's…read moretownhouse and realized the water heater was leaking. I turned off the water supply rendering the condo with no water. Now what? Who do I call in Lexington, a town I'm not that familiar with much. She called her sister in Versailles but her recommendation of a past plumber she had used previously was closed for the weekend. So I did a search on Yelp first, skipping over a couple of plumbers with some not so good reviews and found Bluegrass advertised as being 24/7 and Shonda C.'s review listed first. She is in my friends list and I trust her reviews. I also saw photo's of the business owner and his family, plus some of his past work, indicating to me I was looking at an honest man. But to be sure, I utilized BBB for a background check and found zero complaints in the past year, an A+ rating and that they were BBB Accredited. So I gave them a call. Ron answered the phone at 7:52 am on a Saturday. This was a huge indicator to me I was going to be doing business with a good company. He told me he had one customer ahead of me but that he would be over between 11:30-12:30 and that he would call thirty minutes ahead of time to let me know he was on his way. He called me back at 10:26 am and arrived in 15 minutes. He assessed the work to be done, quoted a price, then left to pick up a new water heater and associated parts & pieces and arrived back around an hour later. I doubled checked with my sister, who owns five houses, on his quoted price and found he came in little bit less than her prediction. Ron and his son, who was helping him, installed a new water heater, and upgraded the water pipes and gas line, along with new valves on both, to meet today's codes. He completed the work in two and a half hours. We were completely 100% satisfied with the work, his timeliness, consideration of cleanliness and knowledge of his trade. Would not hesitate to call him again for any plumbing needs.

Our kitchen drain clogged somewhere deep and was backing up. I saw the ratings for Bluegrass…read moreRooting and decided to give them a try. Ron came out and cleared the pipe in no time, left no mess, and charged a fair price. He was super friendly, nice guy. Glad we could hire a locally owned small business that cares.

Called on Saturday and Danny came right out. I am in Nancy, KY. It did not take him long to get…read morehere. Very professional and knowledgeable. Had me all fixed up in no time. Had to call him back 2 days later for a different problem and he came right back out and helped us out again! Very nice company Thank you

They responded quickly both times. We initially had a 50 gallon water heater installed which worked…read moreperfectly until we installed a walk-in old fogie bath run that required 60 gallons of hot water. We requested that they come out and install an additional 50 gallon unit, which they were able to complete in 1 day!