Very disappointed! It pains me to write this review, because I've received excellent customer service in the past, but my recent experience has regrettably changed my opinion of this establishment. A month ago, I had brought in my "antique" calculator/game watch from the '80s that needed a new battery. I was reluctant to go to just any watch battery replacement service, because in the past, I've had issues with inexperienced workers dislodging the delicate buttons of this watch. But since I had had a good experience with Boyd's before, and they seemed to know their stuff, I brought it to them, since I knew they would be careful and appreciate the fragile nature of the work. Alas, they discovered a broken gasket in the watch, and advised that I send it in for repair to get the parts replaced. I had no qualms at the time. . . . Nearly four weeks later, I finally get the call that my watch is ready for pick-up. I braved rush-hour traffic to get my watch, because I had long missed its presence from my wrist. When I got there and presented my claim ticket, my watch was returned . . . still not working! And now it was missing one of the side buttons!!! The staff was nonchalant toward my distress, and indicated there was nothing they could do. I insisted otherwise. I took a picture of the damage, and I'm hoping to hear from the owner that amends will be made. It won't be cheap to find a replacement, since the particular model of watch is no longer made. The best I can hope for is that we can find a non-functioning watch we can use for replacement parts. Regardless, what should have been a simple (but careful) battery replacement turned my precious watch into a piece of useless junk. I will be more than happy to adjust my review depending on the final outcome of the situation, but until then, I will no longer be giving Boyd's my custom. read more