My intentions in writing this review is so that management and corporate will see this and…read morehopefully improve on their process and turn around time for ordering and renting suits. This is a late review, as, this pertains to my experience with Al's for my wedding weekend which was in late October 2020. Now that the steam coming from my ears have worn off, and I've had a bit of time to adjust to married life and calm down a bit, it's safe to say, I can write a constructive review. So, for this store, the experience was pleasant, but I wouldn't say that it was great. I interacted most with Quentin (Assistant Store Mgr., I believe), and the store manager (Priscilla). My initial wedding date was April 2020, but had to be postponed due to COVID-19. Much of the communication then became me taking the initiative to call them and follow up with them regarding the suit rentals for the groomsmen, and any changes/updates due to COVID-19. I hadn't heard from the store in months, and only when I started to get the ball rolling were communications happening back and forth. We ended up having to postpone our wedding to October 2020. We ordered the Fantasy-Midnight Blue Tux (slim fit), but opted out of the vest and the bow tie, as I didn't prefer the vest and had ordered a specific bowtie from a different store. I acknowledge that we ordered the slim fit, however, we really tried our best to work with the groomsmen (as they all lived out of state) to go and get fitted asap, and despite having to switch up the groomsmen party at the last minute, due to COVID, we/I made sure to provide all the measurements asap. With that being said, Quentin, Priscilla, and any store associates, should have informed us that the suits tend to run small(er), and despite the measurements being provided, maybe we should size up a bit. I say this, because once we picked up the suits, none of the suits fit any of our groomsmen, they all ran too small. I think poor training and lack of knowledge definitely played a roll here. As a result, once we arrived to Austin, TX to the Lakeline Mall location, we encountered the biggest nightmare. PIcked up the suits, none of them fit, and then they ended up having to overnight us suits and pants the MORNING OF the wedding straight to our venue. Come to find out, after the wedding was over, they had overnighted us black pants instead of Midnight Blue. Of course, all of this will be appear in my wedding photos, and of course it's too late. I just wanted to reiterate that the process to order/receive suit rentals needs to change. Way too close, with little flexibility, and ultimately created a disaster for our big day. I honestly would NOT recommend using Al's Formal wear for wedding(s). Maybe prom, or if your renting just for yourself, it might be acceptable, but not for a large party such as a wedding.

Our initial experience has been nothing short of outstanding. We have a large groomsmen party and…read morehad booked appointments with another vendor a month before the wedding. After they misplaced our appointment booking and then canceled our fitting the day of, I started calling around to see who could get my entire party in and fitted in such a short time. The consultant, Prescilla, was amazing. She told me what she needed from us, gave us clear dates to avoid additional costs, provided a clear cost, and made sure we had a number for all the other groomsmen so they can easily get measured and place their orders. She provided the best customer service and I am excited that we have one more piece of the wedding done!

Great selections and prices always positive energy and good experience! Customer service is always…read moregreat . Value and service is always great !

The manager is absolutely horrible, she doesn't care how long her customers wait.... Christmas rush…read moreand only one cashier... during the lunch hour when everyone's time is short!!

My brother is very tall, and it's hard for him and me to purchase stylish clothes for him. I…read morethought you had to be tall and have a little weight on you to shop here. But actually, you can be tall and slender, so it doesn't matter. I stopped in to a pleasant surprise. The store carries the brand Untuckit. My brother loves their shirts, and he would purchase them at the regular store, but the shirts didnt fit as nicely because he is so tall. Another brand that I love is Ralph Lauren (Polo). Their selection was very nice here. They had the pullover shirts, button-downs, cargos, shoes, loungewear, and more. The sales lady introduced me to more brands that I knew about and didn't know. She showed me the various colognes, too. I was really pleased by the many brands, and most of all the prices. The prices here are way lower, and you'll also get a great sale.

Paul was super nice and helped my husband and I out. On the other hand the lady that I'm pretty…read moresure is the manager was a hag. Her attitude was just stuck up and rude. Talked to customers and employees like they were less than and wouldn't leave us alone as if we were stealing or something. Not helpful at all just rude. Paul did great though! Paul deserves the managerial position imo.

Why do I bother??? I needed a few shirts and a pair of slacks (all purchased from Jos A Bank)…read morealtered at the Champions location but the person behind the counter insisted I have all the items dry cleaned before they would take the items for alteration (most weee already cleaned). I called the Woodlands location to confirm their policy and they said it was not their policy and would accept my items for alteration. This is not the first time I've had horrible service at Jos A Bank Clothier. This is the last time. I will find another place to buy suits and shirts and an alteration company. I will never use Jos A Bank ever again.

This was my first time inside your store and I will say that it was an absolute horrible…read moreexperience. We had been looking forward to coming in here for the first time, as we saw the store had a wide variety of really nice suits, shoes and shirts. We came today to get my son fitted for a few items. At entering we were greeted by a really sweet younger Asian woman and she asked what we were looking for. We let her know that this was our first time and what we were looking for so she started guiding us over to the open shirt wall to see my son's size. Everything was going great UNTIL another worker came over. An older African American woman swiftly walked up and snatched the shirt that the Asian worker was holding and said "uh uh, that's not what we do.. we need to measure him." We were all taken by surprise and I can't put into words all the things that happened next. It was a whirlwind of the older lady demeaning the younger one and rushing through measuring son. When the younger worker would try to speak the older lady would snap back quickly and contradict what she said and then she ran off, got a shirt and said "ok are you ready to check out?!" It felt as if she was rushing for us to leave! I told her know we are here taking our time to look around. She then said well what else do you need? (But rushed and with attitude). I let her know that we came to look around but were looking for ties, pants, shoes...and she interrupted and then picked out a tie after seeing a swatch of color we were looking to compliment. She kept rushing and wanting to check out... but I didn't understand why we were rushed. Finally, I said firmly that we were not in a rush... We were just looking around and taking our time to see what else you have. She seemed offended , although I said it nicely, and she said she would just take the shirt she picked to the checkout. We were glad she was gone! In the middle of all that, the younger worker had walked off because she'd been disrespectfully booted out of the conversation. We continued to walk around and look for ties and socks and even different shirts. We then found a shirt that we like better. It was still a white cotton shirt, but a higher thread count from the Reserve section. Then a third worker came... She was a more mature Caucasian lady. She asked if we needed help and we said no that we were just looking around and seeing which shirts we liked better. She was very pleasant and offered help if we needed it and walked away. We were comparing the shirts, and I took the Reserve shirt apart to let my son feel the difference and make sure it fit. We were 99% sure that we were going to keep this shirt as it was better quality and threadcount than the initial shirt we were given. All of a sudden, the African-American lady came up and said very loudly in front of other customers " uh uh ma'am, we don't open up shirts here". (However, we were at a table where they're clearly had been shirts opened up because the plastic collars had been taken out and pins were on the table... Those were previously there before us. ) also I think she thought she was talking to a five year-old kid the way she was trying to correct me. I let her know that we wanted to try this on to make sure he liked it. And she said no we don't do that. It's the same shirt that I gave you. I let her know that it in fact was not the same shirt. It was a different shirt . She contradicted me and said your shirt is at the front. I already put it there.(with an attitude.). I let her know that I had taken back the shirt that she gave at the checkout and it was with us, and I showed her the difference in the quality of the shirt. I said this is not the same shirt. It is a total different thread account and it's not see-through. She said no, and then she saw the shirts next to each other and she was going to try to prove me wrong, but then realized that they were actually two different shirts . Then she said oh well anyway we don't open up shirts to try on. I then ask her, so now that I've opened it you're not going to allow my son to try to try this on? She then said I guess it's OK but we don't do that . We proceeded to try on the shirt and we ended up purchasing the shirt, under shirts and a tie. I honestly did not even want to stay there to make a purchase because she was so rude and disrespectful not only to myself, but to her coworker. However, my son really liked what we had picked out so we proceeded with the sale. Unfortunately, she had to check us out and she not once looked me in my eye. However, she thanked my son for the purchase and wished him well. The store has a lot of great selections, the price is not super expensive and it's very close to our home. However, due to the expanse with this woman, I would not want to come back here again. I don't know if she was having an off day or if that was her regular attitude, but I truly felt sorry for her coworker.

Great customer service at check out! Lots of deals right now! Zara clothing runs super small! If…read moreyou're a small go for the large! lol.

This store is a tad bit different from the others. It has a bit of a different clothing style from…read morethe other location I went to. Now, I do like the other location too. But I think I favor this one a tab bit more. Now, I will say it's not many sale items here, but that's okay because Zara is reasonably priced. But if you can't find what you're looking for, they are nice enough to place a call for you at the other locations. Now, I don't think this is a repeated service. I think the sales person was trying to help me out. It's the holidays, and we are all in the spirit.

Great location. I order online and do Curbside pick up but during the holidays, no one is available…read moreor as helpful as normal. But, I always come back and the sales are amazing. Customer service for online shopping is amazing! They go above and beyond

Clinique Cosmetics counter sales associate Tanisha Johnson and Ayesha Dunn provided exceptionally…read moreoutstanding customer service with a warm welcoming smile and awesome personality. Thanks again for great service. Tanisha was very patient abd accommodating with my purchases and provided extra attention to detail and was very knowledgeable of products and services.

This H&M store at Willowbrook Mall has been on my bookmark since covid ended. I saw an aloha shirt…read moreon Instagram and I really wanted to try on in person. Just tired of being sitting at home staring at a picture. Finally, I came to this part of town for other errands. I can't say I like this store. There are 2 entrances, mall side is women's department and parking lot side is men's department. The store layout is awkward. I followed some men to the men's clothing section. There was no direction or obvious signs. In fact, the wall decor was so tiny to nonexistent. The cash register in men's section was closed (on Sunday?) leaving one by the mall entrance. Cashier mumbled something about email address. You know, I'm old. I have hearing problems. If you don't speak up, I assume you're not talking to me. "You want a bag?" Yeah. I saw the sign in the changing room. I ain't paying 10 cents for paper bag. "No thanks." I walked out with my pink shorts (inspired by the Barbie Movie). It's ok. I don't think anyone would ask. It actually looks pretty good on me, according to my Instagram story poll.

Honestly, there are two or more H&M's in Houston, and to be truthful, it excites me, too. Each…read morestore has its own type of clothing, which is lovely in my books. Like, for instance, this H&M is totally different in style than one on the other side of town or the one in Humble. And we all know you get the bank for your buck here. The value of their clothing is moderately priced, and it is of good quality. Well, I found two of my Christmas dresses here for the upcoming holiday parties. And, of course, I added a sweater and blazer. As I stated before, the clothes are of great value, and I just can't pass up a bargain. Plus, the sales associate offered me ten percent off for just signing up as a member. How nice is that, I asked. It was very nice!!