If they have darker text than other stores on their ads, they're Bold Navy. If everything sold here looks like a medallion, it's Gold Navy. If they sell fungus and spores, it's Mould Navy. And if they're a laundromat dry cleaner, they're Wash N Fold Navy. This is the Willowbrook Old Navy and it's usually pretty quiet and doesn't have as much going on, or as much stock, as a lot of the others - so I tend to not come here... but Barbie drags me in if I'm at this mall with her, and usually leaves within 5 minutes which means they don't have a lot of stuff. read more

Old Navy - Less youthful than young navy - Men's Clothing Near Me - Houston, Texas

Came by after a hectic day at work for boy uniform pants, except i didn't find them. Of course i wouldn't, they're sold out everywhere! I walked out with two bags tho! Clearance section was immaculate. Very organized and the ladies were super nice. Calm Wednesday evening shopping. Deals daily. read more

Cashier was great handling a return for me. Manager on the other hand is rude and when trying to address my concern about an item, then yawned in my face. Skip the horrible customer service and just order online. read more

this store is kept in good shape & organized, but the selection and deals are subpar.

Old Navy: your ship has gone out to sea. It's taking on water fast, and from what I can tell, it's sinking quickly. Don't expect me to bail you out, either. I was a big fan of yours for a long time. I'd climb aboard and roam your decks, scooping up items for the kiddos, hubby, but especially for me. This Chief Petty Officer had a blast spending the First Admiral's money on duds for my locker: casual clothes that were slightly dressy but still comfy enough that I could throw a few anchors around. Prices were great: hunky-dori for this crew. You've marooned us, though. Are we ashore? Did I detect some sand between my toes as I looked through the mess before me? Nothing but tank tops, short shorts and everything else to wear as if we're beached forever? Someone needs to seriously plumb the depths of your merchandise. What a wash out! Talk about taking the wind out of my sails. I'm going ashore for good. read more

I like shopping here for one reason and one reason only. The kids. Always been a fan of old navy selections and they have unique selections for both boys and girls. I give this location 3 stars because I really prefer any location that is NOT in a mall. I had a non-pleasant experience on this trip because I was quoted prices from the staff members in the back on items that were not ringing up correctly when I brought them to the front. I'm not one to cause a scene in the lines so I didn't make much of a big deal about it, but the cashier informed the manager of my complaint and the manager headed to the back to correct the staff back there. Needless to say, I paid whatever going price was at time of ring up. Giving this 2 stars due to 1. I hate malls (personal preference) and 2. the front of the house isn't on point with the back of the house. I will stick with my Hwy 6 location. read more

So the company is promoting $1 flip flops today and the website states this particular location opens at 7am just for this one event and yet we are being told the store is NOT opening until 8am (a whole hour later) because its inside a mall. This is absolutely poor marketing and poor customer service at it's best! read more

Old Navy - Marketing and Promoting poorly done! - Men's Clothing Near Me - Houston, Texas

Walked and was greeted by smiling faces. Even though there was a super big dale of like 65% off, the merchandise was well organized and easy to thumb through. Found me a cool shirt for $10 bucks. Cashiers are super friendly. Not much else to say but you better catch that summer merchandise sale before its gone !! Woo woo :) read more

Store closes at 9pm, we went in at 8:25, chose what I wanted to buy, got to the fitting room at 8:40pm, lady working there told me that the fitting room is closed. She did not even say sorry or anything and was very rude when she said it. I had to try on clothes over mine and she saw me and did not offer to help or anything, since I was also in a rush. I dont know what kind of customer service they teach at this location but it's certainly not the same kind when I used to work retail. Will not be going to this location again, very rude staff. read more

I recently got a jacket on your promotion for 40% off about a week ago, had already taken the tags off and thrown away the receipt for the purchase because I felt like I would not need to return it. Unfortunately, when I went to wear this jacket I found that there was a stain that was not extremely noticeable, but I was unhappy with because I expected to have this jacket for winter and for it to last a while. So after finding the imperfection I decided to go back to Old Navy to exchange for one that was in good condition, but what I got instead was very disappointing. First, when I entered the store the line was halfway to the back of the store so I had to wait about 30 minutes just to get to the cashier. When I finally got to the cashier I had the jacket I had purchased barely a week ago and a new one to make the process easier. The cashier and supervisor I dealt with were named Betty and Elizabeth in Houston TX Willowbrook mall location. Both of these women showed no concern or empathy and accused me of making the stain and said that they couldn't take the product back because I didn't have the tags for the jacket I purchased initially. Even though the cashier was acting like she was about to do it because she was looking up the purchase I had made with my card. I even offered to show the purchase on my bank statement and still they denied any kind of quality customer service. Another thing was that I had purchased this at a different location that was about 3 miles further, but decided to go to this one as it was closer. I don't know why or what the issue is with your companies customer service training or policies, but I was very unhappy with this experience. I ended up going to the location that I originally purchased the item and was not given a problem in making an exchange. I would recommend using this location for anyone who frequently buys from Old Navy (spring cypress 249 location) it is 100 times better! read more

one star because I cant give a negative 5. Came in on Sunday to purchase my daughter a coat for an upcoming Chicago trip. Lines were long long long. When I got to the register the girl checking me out ran out of paper in the machine, she turned to ask "Betsy" what the little slip of paper meant. "Betsy' said it means you are out of paper, she then turned her back on the cashier, the cashier began to look for paper, no help from the other two. Betsy just watched her and didn't bother to help her. I had to show her how to replace the receipt paper. when my daughters hat rang up wrong, Betsy went to look and hollered back across the store that there was not a sign anywhere on the wall, My daughter went to show her. how rude and embarrassing. I confronted Betsy because she was the asst manager on duty, she told me the manager was in the back on lunch. she was very rude and almost wanted to fight when I told her without customers, there is no need for her to have a job. I contacted Old Navy, no resonse as of yet. Stay away! spend your money where they appreciate the customers. read more