This is an old fashioned independently owned office-help center - with FAX services - Shipping -…read moreCopies - Packing - Mail Services - and more. The owner works with another fellow and both of them are keen and devoted to their product. And the prices are the best I have seen in the area. Screw the over-priced Staples congomerate. Use these guys.

The person working, Mike, over charged me by $100. $25 for…read morea cleaning fee that he said he wouldn't charge me if I came and got the bag which I did. But still charged me. Then charged me $75 for gas fee and 6 gallons of gas. Mike said I did not return the truck with a quarter tank BUT I DID NOT RENT THE TRUCK WITH A QUARTER TANK. I have the photos to prove it. I showed him the photo of the gas tank clearly under the quarter tank mark and the photo is time stamped. He said it's not valid because HE CANNOT SEE THE QUARTER TANK LINE IN MY PHOTO. it was taken at the wrong angle. You be the judge. I will be contacting his supervisor in hopes to be reimbursed for this fraud.

Great selection and great customer service! They helped load my car and they give you a refund on…read moreunused boxes

I won 24 statues from an online auction site, and 12 of them arrived damaged. Adrian, the…read moregentlemen from The Box Stop, worked diligently with me to try and resolve the issue through the insurance claim process. If I had listened to him instead of starting a credit card chargeback, I could have avoided a lot of pain. It has been a disaster dealing with the credit card company and the two auction houses. I apologize for not trusting you Adrian. I learned a valuable lesson here!

I was going through a hard time my uncle passed away, and I needed a big poster to take to another…read morecountries since we were not gonna be able to do an open casket funeral service there, and thankfully, they were able to help me create the design added and add dates, names, etc., on the picture it came out so beautiful. I went back to purchase work copies. Highly recommend.

Amazing and friendly service! I am so glad I chose to use a local business! Sam was able to get me…read morewhat I needed (poster paper color flyers) and postcards same day! He accidentally printed more flyers than I needed but gave them to me anyway and only charged me what I had asked for. This was for a free CSUN event so the free extra flyers were much appreciated! Thank you Sam!

These folks work fast and get the job done. I love that depending on who's working, the music the…read moreemployees are bumping can vary, but it's always very interesting choices and I get a kick out of that! I love the new self serve Amazon drop. It's so easy to use! I pretty much come here primarily to drop off Amazon returns, and it's a super fast way to return your items without waiting in line. You can still do it at the counter too if needed.

Employees can be nicer less attitude when you come in to ship out your items and please need to…read moreclose atleast at 7pm open mondays or weekends a bit later hours closed should be adjusted it sucks for people who get off at 6/6:30 and can't make it plus work weekends and it's the closes one

I had a wonderful experience at Encino Mailbox. They were incredibly helpful in assisting me with…read moreshipping an extra-extra-large package. The manager was especially kind, patient, and knowledgeable, helping me choose the right packaging and making the entire process easy and stress-free. The new owner is doing an amazing job by bringing additional services and a higher level of personalized care to the Encino community. It's clear that they genuinely care about their customers and are committed to making the business a valuable resource for local residents. The level of customer service and support was truly outstanding. I highly recommend Encino Mailbox to anyone looking for friendly, professional, and reliable service. Thank you for such an excellent experience!

Beware of packages that are delivered with a tracking number will vanish. I had a $200 package…read moredelivered to this business with a tracking number and proof of delivery to the front desk on July 26th, 2026. I came in on August 3rd to retrieve my package. The gentleman at the front desk could not locate the package and told me that he would call me when he found it. I did not recieve a call from him, so I called him on August 4th and asked if he had located my package. He said he did not and that he would call me in 10 minutes. It is now August 6th and he has not called me which shows that he has not looked for the package, or he has not found it. Either way, he has not called me with an update. Also be aware that the business hours posted on the door say 9:30am - 5pm. The store was closed an entire day with a sign that says will be back at 9:30am. I paid for a service that this business claims to provide, yet has proven not to provide. When I walked in and saw that other customer packages are sprawled all over the little store in arms reach of any patron who walks in, it tells me that they do not secure packages that do not fit in the mailbox, and anyone can walk in and take your package. I am currently auditing other mailbox services in the area who are more secure and actually provide customer service. This business is not secure and the service is limited.

Scott at Full Service Printing was super helpful, nice, and attentive to my needs! Had some very…read moredelicate prints needed copies and scans of.

They didn't tell me there was an additional charge for them to help assist you print, on top of the…read moreexorbitant fees they are already charging for the most basic printing here. Instead they waited until after I had already invested nearly 20 min, first half waiting for them to be available and the second half patiently working with the employee who was moving a turtles pace. Also I've never seen someone click so many buttons to do so very little.

dont ever go to this place. Their price is shaddy, their price is the highest in town and bad…read moreservice. đừng bao giờ đến nơi này Giá của họ mờ ám, giá của họ cao nhất và dịch vụ tồi.

ADDRESS CHANGE! They have moved across the street to 18528 in a much nicer location. Parking and…read moreentrance is in the back. I really like these guys because they answered all my questions and let me me know the ins and outs of shipping and money transfers. They helped me send money to my family in Vietnam. I will use them again in the future to send cargo. It takes about two weeks to send to Nha Trang but sooner if you're sending to Ho Chi Minh City. I'll definitely be coming back.

5 stars just for Esly. She went above and beyond to help me today and it was greatly appreciated…read more Thank you, Esly. I hope I am spelling that right.

Such a bad experience. Got a random call from here saying they couldn't deliver my passport to my…read moreaddress (no clear reason why), said to come in the morning and gave me the address, no other info... When I got there, the guy at the desk was like--sorry, can't help you without a tracking number. Then gave me the general customer service line. I sat down and started making useless calls. Five minutes later, he walked into the back, found the package in 5 seconds. Any big brand is going to have shitty stores and bureaucratic meltdown, but I'd try and avoid this location specifically if you can.

10/10 Experience My…read moreparents and I came in first thing in the morning to have important documents notarized. Despite a few challenges involving some of the finer details, and even with a line beginning to form behind us, the store owner Ghazi remained patient, diligent, and attentive throughout the entire process. He made sure every one of our questions and concerns was fully addressed before we left. What stood out just as much was how seamlessly Ghazi transitioned to assisting the other customers waiting behind us, showing them the same patience, diligence, and professionalism he had shown my parents and myself. It is clear that Ghazi is a business owner who takes genuine pride in the service he provides, and that commitment comes through in abundance.

We came in for notary services on 6/20/26 It was quick and…read moresimple!!! And exactly what we needed

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

I come here often (and have been for years) and it's always a pleasure! The employees are…read moreincredibly helpful and kind. They do a great job to take care of anyone coming in, and take great care with all of the packages.