Came hero spontaneously on a Monday evening because we were in the area. They had unlimited bowl after 7pm which was a great deal. We were given a lane and after the third frame, had to go up for assistance with resetting the pins or other technical issues. We were then moved to another lane which wasn't much better. The frame in the floor was falling apart and still had the same issues with resetting after each player played their turn. While there, I went to the bar and purchased on two occasions to order drinks. I tipped the bartender- 20% on each round. I came up there for a third time and asked to have a cup of water. I needed to take some medication and asked for a cup of water. The bartender stated that it's "company policy " and they sell bottles of Aquafina for sale. No free water. Any other establishments would offer complimentary CUP of water especially after a patron purchases something. Not only is it a courtesy but it is mandated in Illinois. Additionally, it is an Illinois plumbing code for establishments that exceed 100 people capacity offer water free of charge. There were no water fountains anywhere in that establishment! Do better, Bowlero! read more

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Came here for a friend's birthday party for about 30+ people of mostly tweens ranging to adults. My friend did have to check in a lot as when you have a lot of teen boys the food will run around almost as soon as it's laid out in front of them. However they did a good job of keeping up. The arcade is on the smaller side, but there are a few choice large games - my son really enjoyed the piano game that's tucked in the back. This location is smaller, so for the arcade prizes you get them out of a vending machine rather than having a person count the tickets and provide it to you. The kids appeared to have a great time, so that's the most important thing right? read more

Bowlero Niles - Venues & Event Spaces Near Me - Niles, Illinois

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Such a fun place to bowl and hang out! Bowlero Niles has a great atmosphere -- modern, clean, and full of energy. The lanes are well-maintained, the lighting and music add to the vibe, and there's plenty of seating and space for groups. The staff is friendly, helpful, and keeps things running smoothly. The food and drinks are surprisingly good for a bowling alley -- everything came out fresh and fast. They also have arcade games, which is a great bonus, especially if you're with kids or friends who want a break from bowling. read more

My visit was frustrating. And I felt took advantage of very poor communication from the staff especially from the manager, Michael he didn't like my race and made me feel very uncomfortable trying to be a tuff guy thy just wanted to overcharged me for something I didn't want and I made it clear cuz of there mistake I asked for clarification, but the staff was some staff was hiding in the back so he wouldn't get in trouble all he had to do was tell his manager it. Was his fault for not explaining correctly but thy make there customer pay for there mistake very confusing and unhelpful. I hope management improves their service and transparency. And they need to clean it better there were bugs in the restaurant area very disgusting good luck read more

We ordered food online to our lane and when nothing came out after a while, I went up and asked about it. I was told the kitchen was closed. The process of getting refunded then was not easy nor pleasant. The workers could have been much friendlier. read more

Can I give negative stars? I had the worst bowling experience of my life. I live in the area, my husband and I went to Bowlero Niles for a few games. They gave us a lane that was in between a group of young adults and some other bowlers. When we arrived at the lanes the floor was wet, it looked like someone urinated on the floor, my husband went and found a wet bar rag to clean it up. We also noticed the table, chairs, and floor were all wet and sticky. My husband asked the desk clerk for another lane. He said no even though there were plenty of open lanes. He said a league was coming. After pressing the issue he reluctantly gave a lane near where the league would be bowling. When we're done bowling there were only a few league bowlers doing some very early practice. There is a no reason for them to keep so many adjacent lanes empty like this, it's their business to have people bowling? At the new lane the floor felt very sticky. The lane and seating area looked grimy. We went to the front counter to get a dry towel and tried to buff off the dirt so we could get at least a little foot slide. The towel came up dirty but this only helped a little. We noticed it was very warm and humid in the facility, this was before we even started bowling. My husband went to the counter and asked for the AC to be turned on. The clerk said they could not adjust it, that it was controlled off site, I guess controlled by a micro managing bean counting corporate slug. The temp and humidity made it very unbearable once we started to bowl. The lane continued to feel sticky. It seems the grime on the floor was absorbing the humidity making the whole problem worse. My husband said that every time he threw the ball it felt like he was going to do a face plant on the lanes or that his knee was going to snap off. I had to listen to his complaints after every single ball and could see his pain. I wonder how many people blow their knees out when forced to bowl on sticky lanes like this? Bowlero should be more conscious of this to take care of their customers and avoid law suits. To cool off we got a Miller Lite from the bar, can you believe they charged $5.50 for a ff...in Miller Lite? We were shocked at this outrageous price, but what can you do? My husband has a very new ball. When the ball came back it had a large 3" grease smudge on it and it had new scar on it. I wonder what Bowlero's maintenance routine is on their equipment? My guess is they farm it out to a traveling company and the maintenance is done far less than needed. Maybe Bowlero should stop buying bowling alleys and focus on improving them. Maybe they should focus less on extracting every penny they can from people by keeping the AC off and charging $5.50 for a ff....in Miller Lite and focus a little more on the customer. When my husband went to pay he told clerk the issues, said he really did not want to pay, and asked what their resolution would be. To the clerks credit he said he could charge half the rate, probably couldn't do more, but we would have paid the whole bill just to get out of there. As a sanity check when we left we went a mile down the road to Classic Bowl in Morton Grove. The had a lot of people in the facility but it felt cool and not humid. We also confirmed that a Miller Lite cost a reasonable $4.75. Now I know someone at Bowlero is assigned to monitor these comments and will be tempted to give their standard answer "we are sorry...... we care.... We strive....blah blah blah". Save the BS. If you are going to respond make sure you address the points mentioned above especially the micro managing of the temp and humidity, because you are creating a very dangerous condition for your bowlers. Also tell us what your maintenance routine is what you are going to do to improve it. Also tell us how you justify $5.50 for a beer small local bowling alley and what your going to do about it. Happy bowling everyone! read more

Went here on a Thursday night and it was crowded due to spring breakers. I reserved one lane for two hours which totaled $68.00. I was not impressed with this place. First, if you want to add another hour it's $60 for three people, what a rip off. The food is okay, not the greatest. Staff needs to work on their demeanor. Any time you ask for something you're met with a long sigh.... Overall, I won't be back. I will stick with Classic Bowl. read more

Absolutely perfect place for a birthday party. They do it all, just bring a cake! It is a very reasonable price too!

TIL that all these years, I've been pronouncing Bowlero wrong. I've been pronouncing it Bowl-ah-roo, and the staff calls it Bowl-air-ro. Go figure. I came here with the kiddies for Kid Fest, where kids bowl free, with free bowling shoes. We got lane 29 and had a grand ol' time bowling. My son is Bowler McBowlerson, while I'm more like Gutterball McGee. Everything was in working order and we had no frames that were stuck. The overhead monitor informs how much I suck, and how I could never be a professional bowler. For foodsies, we got hot dog, large order of garlic parmesan fries, chicken tenders, and a grilled chicken sandwich. $48 bro. Garlic parmesan fries were $11 on its own :-( The lady taking our order at the register reminded me of the customer service you get at Chinatown. When she asked what we wanted, my son started to mention he wanted hot dogs with a co...... but she interrupted him and said she needed to write things down. To wash down the drinks, we asked for water. But with the sticker-shock of $48, we paid, and returned to our seats, as we were told the food would be sent to our lane. While we walked away, the lady yelled and screamed, "Hey! Hey! Your water!!!!" She really wanted to make sure we got our waters. But, the food was pretty good. My chicken sandwich came with a sauce and pickles... not bad. Just not $48 good. BATHROOM REVIEW: Not sure if they have multiple bathrooms, but I'm noting the one near our lane. Bathroom was dingy but got the job done. There was no soap in the dispenser, so I had to opt-in on the hand sani. Sit or squat? Squat. read more

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Great place went with the kids - food was good lakes were clean. We went on a busy day so it was kinda crowded but would definitely give it another try to up the stars in review. read more

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Their arcade is rigged. These machines they were taking my credits and not working. Especially the basketball machine. A lot of these machines are out of order. The machines that do work are rigged especially the claw ones. Their appetizers are extremely mid. If your coming here come for their bowling not their arcade. It's horrible ‍ read more

We did a birthday party here for my 9-year-old on a Saturday afternoon and had a great experience. The price was very reasonable, and the service was excellent. read more

We had our 11years old birthday party there. We had a great time, all kids enjoyed. The lady was very nice and made sure everything is good. Food was very good too. Everything was perfect. Good job!!! read more

This review is for the party for 30+ people for 2 hours. Instead of doing separate bachelor/bachelorette parties, we decided to have a combined party with our loved ones. It included drink tickets (soft drinks and alcohol). We had a fantastic time. It was a weeknight & the location wasn't terribly crowded. It just so happened that we got very lucky that our relatives who had not RSVP'd were able to purchase lanes next to us. Bowlero was well prepared for us, and when we arrived they were able to quickly set everyone up with the right size shoes, balls, and lanes. The only downsides are that the events here are pricey. Expect a party to cost over a thousand. But I have zero regrets. It was a fun night before the wedding that everyone will remember. The other downside is that they had only 1 bartender for the entire venue, so it took like 15 minutes to get a diet coke. All in all, I would highly recommend this place. it was great for all!! read more

This is a very nice, family friendly bowling alley. I took my special needs teen there for an afternoon of bowling. The employees are friendly and helpful. The employees and the facility get five stars. The only reason I did not give a five is the food could be a little bit better. It was not bad, though. I will return again. read more

Wanted to give this place a shout out- they did an amazing job with my son's 11th bday celebration! The decor was on point, hostess was attentive and helpful, and the whole experience went smoothly. My son and the rest of the party had so much fun bowling, eating, and playing in the arcade. For our party of 7, we had two lanes reserved and were tucked in a corner away from other bowlers so it was semi private. This is the 2nd time I've hosted my son's bday celebration at this location and absolutely recommend it! read more

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I went here for a friend's daughter's birthday party and thought they did a great job. It was very crowded that day, the weather was extremely cold so I'm sure people were looking here for an indoor activity, but even with the large amount of people they were able to contain the area for her party (gifts/food) some what away from everybody else to give us our own face for eating, singing a cake. I also liked that they had a pretty large arcade area for additional activities. I saw that all the Birthday Parties were supplied with nice looking letters and numbers that lit up and spelled the child's name and age. I thought this was a very nice idea! The food I was good too, like higher quality fast food. I got chicken strips and cheese pizza and was very satisfied. Easy to get to in the suburbs and easy parking too read more

As soon as we walked there was an uninterested employee. We prepaid 2 games while they knew we weren't going to be able to play them out. They sent us to a purposefully broken lane for no reason at all. The place reeked of weed. Once we asked for a refund on our second game because our lane broke they weren't able to give it to us. Put another group of people right next to us when there was plenty of lanes open. In the end they let us stay past closing to finish our game but we were already in a bad mood from the previous incidents. All in all a terrible experience and would not come back again. read more

Had son's bday party here, Sue the manager was extremely helpful and accommodating. customer service like hers is the reason I'll be coming back. read more

Excellent service! 5 stars, would bowl again. Bowlero Niles staff scores. Running this place well is right up their alley. They stay in their lane. They pin me right round baby right round. They strike gold. Thanks for reading -- time for me to split. Deuces. read more

Not sure what happened to this place. Unsure if there's new staff that took over when Brunswick transitioned to Bowlero or what? The experience was pretty poor. I came in with a Groupon, and I get it, no one wants to be a coupon guy. I present my Groupon and they scan it. Somehow, my Groupon is showing as already used when on my phone, it's an untouched voucher. Groupon's customer service confirmed this with me. They wouldn't take it. Not sure what's wrong with their system, but it makes a bad starting impression. You can't fake that. So we pay. $20 for two games with shoes. Kind of obscene, but fine. Sit down, and the lane we get is malfunctioning like it was made by someone who read instructions upside down. I'm talking after a fresh set of pins is laid for the next player, it immediately resets the pins to be in a random order with some missing. Some frames are miscalculated. Our bowling balls fall into a mysterious bowling abyss which makes for great difficulty since there's no weight consistency for anyone. I ask staff for help and we're sitting there for 20 minutes before resuming. We could not take our time as the clock for the two games was still ticking anyway. Became way more of a hassle than it's worth. I haven't been here in a while, and I'm probably going to stick to Classic Bowl because the staff wasn't helpful, nor where they willing to assist with damn near anything. read more

Bowlero Niles - Lane 24. Just shut down for 20 minutes after a ridiculous amount of malfunctions. - Venues & Event Spaces Near Me - Niles, Illinois

We had fun. Staff was super nice and fixed all our issues right away. But I can't give it 5 stars. Heres why: When we started, the lane never refreshed from the last game and so every time we threw a ball it automatically reset all of the pins for our second go. They did fix it, but still, equipment should work properly. Nobody came when we hit the service button, so we had to keep going to the counter. The bathrooms were dirty and smelly. Weird old fashioned water basin sink with no water pressure and the hand towel dispenser didn't work. I hate the setup of tables and chairs. Our table was broken and extremely wobbly and drinks spilled. The chairs and u comfortable and there's no real separation between lanes so you are pretty uncomfortably close to the people next to you. Should be benches or booths designed to the lane. Having the kitchen be something we can all see into, you would think they would maybe.. idk.. clean the equipment? It looked so gross, I could see shit all over the walls and that the ovens and fryers were D I R T Y. The food was AWFUL. No idea why people are saying it's good. The pretzel sticks for real just tasted like dirty smoky unclean oven. They gave us marinara with them when it says cheese. The garlic parm fries were also just nasty tasting. I know it's bowling alley food, but it doesn't have to be the worst quality, frozen crap. I watched the guy load a bag of frozen fries in the fryer. Just an odd design choice. Bartender didn't know what a drink was and instead of asking she just made a non alcoholic drink and gave it to us. Obviously not a real bartender, but again, shouldn't be that hard. We had fun, but I would rather go to a bigger, nicer bowlero than this one. read more

If you have to host a kid's birthday party--Bowlero has mastered the party package! After visiting the location to check out the atmosphere and vibe, my son decided this would be a great place for his 11th birthday party. Your party is scheduled by their off-site event planner who takes down all your data and party needs as well as the menu/drinks orders. She assured me that our party would have a point person/hostess who would be available for our needs. The party went off without a hitch. Our point person (and forgive me, I forgot her name) was amazing. She ensured this busy Mama even had a drinky-drink if she wanted. Our food (pizza, chicken tenders, fries and soft drinks) was set up on time--the chicken tenders were the favorite. We had three lanes and when one malfunctioned, we were quickly given the one next to it. The lanes/seating/tables were clean and well-maintained. Our party was mid-week and ended at 730p but we lingered a little later while the kids took the party to the arcade and we didnt feel any pressure to hurry up and leave. When the moms started to clear up plates, our hostess came by and told us to stop, and that they'll take care of it. Busy mom's love to hear it when things are taken care of! The birthday boy got a Gift cert for 2 hours free bowling and we'll be sure to be back soon! read more

Over priced food FOR SURE. PAYED ALMOST $15 for 8pc wings... SUPER SMALL BTW and they tasted like the frozen dry wings you would get from ALDI. THERE IS A SERVICE CHARGE ON EVERYTHING!!! And the staff was very rude too. Waited almost 2hrs for a lane when they said it was 45mins-1hr (ofc we left). Most likely won't come back... we'll stick to classic bowl read more

One of the worst places. I don't recommend this place at all. The girl that is working there doesn't know shit. If you're there for the first time they won't explain anything and they make you pay double where you can get their deals for cheaper. They are literally thieves. One of the worst experiences. read more

Lanes always broken! I won't reset! ATE MY BALL!! Not in the way I like it..Cookies are DISGUSTING!! Too many people, go home! Too cramped! I am a BIG GIRL and I need some BIG ROOM! I almost fell on the oil..but now I am okay! I actually had a BLAST with my besties! We chowed down and bowled the night..AWAY!'! read more

Bowlero Niles - Venues & Event Spaces Near Me - Niles, Illinois

I would give this a one star but I will give it two as the staff was extremely nice. But besides the staff, we got our lanes changed twice, drinks that's never came and lanes that didn't even work properly and kept shutting down. read more

The center is dirty - like trip and fall on your approach dirty. The lanes are constantly having issues - reracking when they are not supposed to, not returning the ball. Almost impossible to bowl a game without having to contact the desk for something or other. Could be greatly improved if anyone working there cared about the center or the bowlers. read more

My partner and I did the 2-hour bowl Groupon and we had a blast. We went on a week night and it wasn't very busy at first and then it picked up later in the evening. We started with wings and fries that were very good. Then we got a drink from the bar. Gina was our bartender and we struck up a conversation with her and she was so nice! Before the night was over, she came over and gave us a free 2-hour bowling coupon. We're going back this weekend with some of our friends. Great vibes and music! read more

Excellent service. Clean facilities. In other bowling alleys, I would always be calling for service to fix my lane, and it would take forever. I did not have that experience here. I will be coming back here more often read more

Great family fun! Friendly staff. Food was decent and they have something for everyone

We went on a school field trip to Bowlero and the experience from beginning to end was wonderful. The manager, Sue, was welcoming and extremely accommodating. The lanes were all set up for us, the kids got their shoes and game credits and were off. The facility, including the bathrooms was clean and the staff were all helpful and friendly. Overall, a perfect outing at a reasonable price for a group of kids to celebrate the end of the school year! read more

Gina and Sue are the best!!!!! They are always making us feel so welcomed and are always accommodating to us in anything we need. We go to Bowlero because we know they are there and because we will get the best service possible!!! read more

Why are you not bowling here already? I came here on a weekend, around 8 pm and the place had decent number of people playing. We did get a lane right away though. Place follows covid rules appropriately which was nice. They sanitized the tables intermittently and masks were supposed to be worn all the time, which was a little cumbersome I'll be honest (Bec I played for straight two hours). However, that's understandable and fair. Music was great - they even played Lose yourself- Eminem at one point. Food menu is typical - wings, pretzels, nachos etc. and they do serve cocktails too - margarita was decent, $8 I believe. They also have few other arcade games and pool. (Not at all Bowlero locations) Additionally, Service was great and the lady at the check in was super sweet! P.S- They always have specials going on so do call ahead. Bowling prices are super affordable compared to city bowling and it's only a short drive. read more

I purchased 6 tickets online. I was forced to pay for all 6 when I reserved my order. Once I got to the counter was told that refunds are only issued through A. M. from the Buffalo Grove Office and another rep named Ana. I called and left numerous messages and have not received a call back or refund. This company is very unprofessional and unethical in their business practice. I'd give very stars if possible. This is over a small refund but they don't care. read more

What a great place to hang with the kids to get out of the house. Pizza was even good. It does get busy on the weekends but we still enjoyed ourselves. The lady at the door (Sue, I believe) helping my children navigate shoe sizes was so helpful and patient. Thank you. And our server Gina was awesome and funny! Will definitely be going back! read more

Very rude bartender girl. I guess when Bowlero decides to put an 18% mandatory tip on already overcharged alcohol drinks at a bowling alley she doesn't feel inclined to provide courteous service. Just an inexperienced young girl that barely looked 21 herself posing as a bartender... Immature rude and unknowledgeable. I would skip this place if you want any food or drink. The bowling itself was okay read more

Bowling was fine. Service on the other hand, was awful. I was given so many dirty looks by the worker named Gina. I went out of my way to ask the manager what her name was so i could specifically right this. No response for gratification, and the biggest look of annoyance. I asked for mozzarella sticks and she groaned and said "we're shutting all this shit down at 11". She also charged someone more than they were supposed to be. And if you want alcohol, count on Gina to shut it down. There is one drink per ID. The bowling is fine, but Gina ruined our experience. read more

Advertised their night as 3.33 for tacos, drinks, and games. Ran out of tacos 10 minutes into the deal when only 3 lanes were being used so it definitely wasn't a capacity issue. Also charged me 16 for a 12.99 set of wings based on a mandatory service charge. Then refused to honor 3.33 drink deal despite their advertising saying deal is simply after 8 pm. Staff was rude and definitely impacted my friend's birthday party. Update: their chicken gave me food poisoning read more

First time coming here and the whole family had so much fun! Great atmosphere all around. We loved the choice of music all night. I liked that they had 3 stations - music video, football, and a movie. The place is very clean. We will definitely be coming back. read more