I went to Dave & Buster's with my girlfriend to watch a boxing match a while ago maybe like a few months We asked for a table, and the girl at the front told us we couldn't eat because we didn't have IDs. I get that there might be rules about being underage since I was 16 at the time, but the way she handled it kind of made me frustrated. I tried asking a few questions to understand but she really didn't care. No effort to help, no manager, nothing. Just straight up dismissive, like she didn't want to deal with us. We were about to leave, but then I recognized another employee I had seen the day before. She was older and actually kind. I asked her if she could help us, and she ended up getting us seated and we were able to order food. Don't get me wrong I'm glad we were able to get seated but If we weren't allowed to eat because we were under 21, then how did we end up getting seated anyway? It just makes it feel like the first worker either didn't want to help, was having a bad day, or just didn't care at all. I didn't get her name, but I remember she wore a lot of makeup, Hispanic long hair, looks kinda Asian, wore leggings that day funny looking. When we finally sat down, we had to pay before eating, which I guess I understand for younger people, but it still added to everything feeling weird but either way if they know that I'm underage why would they have me paying first and why would I order a drink with alcohol in the first place. We were there from around 3 PM to 10 PM, and during that time we saw more issues. A family sitting next to us was complaining because the waiter was taking way too long which maybe was 15-30 min, and eventually they just left (the waiter was Hispanic with short hair, glasses and looks special. Then another family came in and had problems with seating. They were told certain tables were "reserved," (by the same guy btw) but it didn't even seem true because since we were there all day, we got to see who was there and what was going on with the waiters not being able to satisfy some of the customers. Finally after they had to ask multiple times before they were finally allowed to move to a better spot to watch the big screen. During this time, the same guy (Hispanic guy, short hair, I'm assuming maybe assistant manager or actual manager which would be crazy because he was unprofessional, special looking) was making me and my girlfriend uncomfortable because every time I would look around, I would see him already side eyeing me not in a mean way but in a weird way like if he knew we weren't supposed to be there or he was just bothered that we were they're and maybe even being pissed about customers complaining about the crevice. Overall, the whole place just felt unorganized and inconsistent. One worker tells you one thing, another does something completely different which I'm thankful for because if it wasn't for that lady, we would've just wasted our time. Customer service really depends on who you get, and that shouldn't be the case. Remember, I didn't get her name but the young lady at the front had a lot of makeup, fat,long hair, looks Asian, had leggings on. The guy was wearing all black, had glasses, maybe the manager, special looking, and just bothered by us when we were just trying to have a good time since we were already frustrated. read more

Dave & Buster's Rosemont - Me and my girlfriend trying to have a good time after having to wait 15-20 min to get seated - Arcades Near Me - Rosemont, Illinois

I been to a few Dave and busters this location particular wasn't a fan of. The workers at the front aren't really friendly or helpful with questions . The bartender however was really friendly, and he makes really good cocktails ! Forgot to grab his name. The games selection was like every D&B but I will say a few games on the basketball particular took the money and no ball came out . Overall it's good for date night . read more

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A friend had a birthday party here. She had an area reserved, and her party included 100 starter points or chips for games, appetizers and soft drinks/lemonade. She was allowed to bring in a cake and they had a table for her gifts. We never figured out the gaming part but that was ok with me. My daughter and I were disappointed because we couldn't get the Photo Booth to work. We do photo booths whenever we see them. We asked for help and learned that the machine doesn't take credit cards, only cash. You'd think they'd put up a sign so people would know that! The appetizers we had were pepperoni pizza bread, pigs in blankets, buffalo wings, pretzels, mozzarella sticks and sliders. The food was pretty good. I think gamers would like it here as there are a lot of options and they're always open and open late. read more

Dave & Buster's Rosemont - My friend and I at her birthday party - Arcades Near Me - Rosemont, Illinois

Fun fun fun and you can have parties here. Shuffleboard and video games and so much nostalgia here. Great fun deals too. And yummy food. read more

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We stopped here after spending some time at an event next door and found it to be a great place to relax for a while. The food was about what you'd expect from a bar--good, satisfying, and hit the spot. The drinks, however, were excellent and definitely stood out. Our kids had a great time, and the casual atmosphere made it an enjoyable place to unwind. Overall, it was a nice way to spend some time, and we'd be happy to stop by again. read more

I had a full Dave and Busters Day. First, I was here in the morning with a bunch of high school kids. It was an End of the Semester celebration for the Seniors and they were engaged in one of their STEM Play Academy, had unlimited playcards and an all you can eat buffet. Staff was great, food was good, and games were entertaining. The unlimited card was active all day and completing a survey gave me a free appetizer. So later in the evening I returned with my husband and child for dinner and more games. Besides, I had a ton of points I wanted my kid to redeem. Again, service was great and food hit the spot. This is such a fun place to go for all ages. read more

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This is such a bad place to go. The food is bad. The service is worst. The people that work here are just plain rude. You can't even ask questions without someone giving you an attitude. Don't waste your money here. This place should even be an establishment. read more

The host Alexandra is the worst!!! She is so rude and discriminated against us! She purposely made me and my kids stand there and wait a long time and let other people behind me get a table. I was the only one left standing and when I asked her why she won't call my name she gave me an attitude. There were tons of empty tables and people behind me all got a table. I had to talk to a manager to finally sit down. If the host thinks she can get away with this she miscalculated. I'm an attorney and I need to set an example to my kids so they know they should stand up against discrimination. I will not tolerate this kind of behavior and I will file discrimination complaints with all relevant authorities. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

Here is what your staff did to my family. Our server admitted to entering our order wrong. Food came out incomplete. When I asked to speak with a manager, the server raised his voice at me in the middle of the dining room. The manager on duty defended him instead of addressing us. My son, who has celiac disease, waited so long he ended up with 4 bites of food for his entire meal -- and what arrived wasn't even a full portion. That alone was unacceptable. But it didn't stop there. We were a mixed-race table and the same server referred to us as "those people" which felt racist to everyone there. I was outraged and immediately emailed corporate. When leaving the dining area, Itold the server I hoped his behavior was worth it because I emailed corporate about my experience. Within one minute I was approached by the assistant manager and two security guards and told that I had to leave. I explained that I could not simply leave -- my son is diabetic, was without food after waiting over an hour for an order your server admitted to entering incorrectly, and had no other adult responsible for him. The assistant manager's response? "I don't care. Not my problem." I was also threatened with having the police called and being arrested. I am a 43-year-old mother of two who has never been removed from an establishment in my life. He also refused to refund my son's game card -- for games he never got to play because we spent the entire time waiting for food that never came. Corporate's response to all of this? A free pass to come back. I will never set foot in a Dave & Buster's again. But I will keep sharing this story until it is taken seriously. A child's medical needs are not "not your problem." Racial dignity is not "not your problem." Do better. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

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The waiter was so nice when we came in and he was giving us advice on what to buy I recommend going here 100% 5 stars read more

We stopped at The Rose Hotel restaurant across from Dave and Busters (it was The Thorn). Before leaving the area, we stopped here and grabbed a drink at the bar. It was my first time here. It's your typical gaming place (like Bowlero or Main Event). There are a lot of noisy kids running around. Thankfully, kids are not allowed to sit at the bar. The drink was food, although I think the bartender main it extra strong. I could feel it after this one drink. It was the Dangerous Waters Island Punch. It had coconut rum, pineapple juice, citrus mix, etc. Our bartender was nice. They had some sports games on the TVs. The bar was clean. We weren't there long, but no complaints. Another entertaining people watching place to be. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

I came to this Dave & Buster's for my youngest brother's birthday and we had a good time. The reason I say good time is because 4 hours went by & we forgot how long we were there. We ate and played games too. A bit pricey for the games but overall my brother had a good time so it was worth it. Probably wouldn't by first option next time. The food exceeded my expectations, I wasn't really expecting too much food wise. I ordered the Hawaiian Chicken sandwich and it was top notch, I appreciated that. Overall, nothing was super special or out of this world, pretty mid-experience. The last thing that did stand out was the manager walking around asking if we were having a good time. He was awesome and did his job perfect, til this day I remember him vividly. Unfortunately I forgot his name but whoever he is, deserves a raise! Personal Review: 6.7/10 read more

Dave & Buster's Rosemont - Hawaiian Crispy Chicken Sandwich w/French Fries - Arcades Near Me - Rosemont, Illinois

The games and atmosphere was clean and the staff was promptly picking up all glasses left on game room floor. Our bartender really stole the show and Michelle truly made the night a better experience! Super friendly and helpful when it came to the menu read more

Dave & Buster's Rosemont - Dangerous waters island punch 10/10 recommendation from our bartender Michelle! - Arcades Near Me - Rosemont, Illinois

During my visit, I encountered several troubling issues:   - An employee at the prize counter, Max, who exhibited poor personal hygiene and was discourteous, failing to greet or acknowledge customers. Very racist and rude. - A bartender who was rude and unprofessional in their conduct.   - Most concerningly, I witnessed the bar manager serving alcohol with an expired license and responding to concerns with a dismissive and inappropriate attitude.  Telling them "don't make me scream at you again" I contacted guest relations twice regarding these matters but unfortunately received no meaningful support or resolution.   Food service was also horrendous. This happened towards the end of December. No response still. Stressful environment with children unsupervised. read more

Bf and I went for a date night but the food was really disappointing. The spicy smashburger had no flavor not even salt and pepper. Also you can't choose how you would like your burger cooked, they make them all well-done. The fish and chips were just battered fish with no flavor as well. Just tasted like hot oil with a weird mayo dipping sauce which was supposed to be tartar sauce. The only good dish we had were the pot stickers which had a nice chili crisp on top and savory soy dipping sauce. I will say the service and our waiter was amazing. Shoutout to Kaleb for being attentive, nice, and kind even though he was crazy busy!!! He was so kind we didn't want to complain. We never expected amazing food since it's a bar, but the food was disappointing and expensive. We ended up paying $75 for two entrees an app and 1 drink. I would recommend eating something before you come here and skip the restaurant entirely. I hope Dave and Buster's changes their menu prices to match the low quality of food. read more

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I would love to come here more often as it seems to be a perfect outing for families but the due to this place being extremely short staffed all the time I gave up! It's impossible to get service for anything. read more

I went there on the 21 st of December it was my sons birthday we had a table of 15 our bill came it to 949 dollars and some change the server was good but the GM Adam was a terrible host did not wanna put one specific game for us out of 10 tvs refused to talk to us at one point even lied to us that he would do it and didn't never apologized or try to make it better he said he was upset wow what a GM they have at rosemont thanks Adam for ruining my experience after I spent 1000 dollars there read more

This place is not as nice as the one in Addison, which is surprising since most things in Rosemont are top notch. Food is your typical greasy bar offerings and not my thing. Pricing on games is crazy expensive and really, you could do better in terms of prizes at the place with the pizza and mouse... But, the servers are very nice - totally overwhelmed with the number of tables they have to service- but still managing to keep things moving! read more

Came with a party of 16 to celebrate a birthday. The waitress was friendly and efficient. Everyone's food tasted great, the server even brought us out birthday candles. Great hospitality, recommend going with large groups during the week, we had plenty of space and no lines for games. read more

Went with my daughter, nieces and nephews to start spring break! Maggie was a great server very nice and accommodating to us, made sure we had a great time and the kids loved it! She made really great food recommendations for our picky eaters. read more

Website says open, we got here at 1 pm & they told us it's closed to the public smh! 30 min drive for nothing! So unprofessional

I spent $65 on an offer for credit at Dave and Buster. The offer clearly stated that the amount paid will never expire. I went into this store, and first, the manager looked at me with complete disdain because she had to provide me some customer service. Then, after about ten minutes of her fumbling through the screens, she finally told me the offer was expired and that she was not going to help me in any way to redeem the original amount paid for the promotion. I really fid not appreciate the manager's unhelpful attitude, it's not even that busy today. I'm never, ever coming back here, and my kids won't either. read more

Needed to kill some time in a pinch before my flight! Here we go. Had an ok time killing 2 hours. I found 2 machines that didn't work. Front desk workers are oblivious with I told them. Didn't eat here so can't say anything on the food. Basketball hoops and skee ball are the best two things. The overall atmosphere lacked excitement but that's for me. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

DNB was 1st introduced by my best friend, and the first DNB that I've went to was the one from the south side. After that one, I've been looking for any nearest DNB, before I found out this particular one. Since then, I've enjoyed coming here (somewhat) often. This particular DNB is the easiest for me to go by public transportations. It took me about 20, 30, or 40 mins to get there (from station to arcade). Depending the buses' delaying, slow, and time calculating mistakes; it will took me 1 hr to get to my destination otherwise. What I love about this place is not only the games, but also the bar and the pool table inside. Even at the prize redemption center, there are a lots of interesting stuff you can claim. However, I still have to give this place an okay review based on what I've experienced before. #1: (One day) for some reason, their pool table is somehow not available. I try to look for it through the whole arcade, and there is nothing. Then I ask the employees about it, and they told me that the pool table has moved out just for a temporarily of time. Which they didn't specified when it will be back. #2: The bar or the cafe area has a lot of interesting foods & drinks on the menu. You can sit on booths or bars (wherever you like). Talking about eating, I really don't understand why it always took so long for the bartender, server, or whoever is working at the bar to check what I want?. Sometimes ago, I ordered and finished my meal, then I was expecting someone to give me the bill, so that I could pay it. However, It took then about 30 mins-1 hour to come here and check am I'm done or not?. In general, I suggest the bar should have 2 or 3 people working instead of 1. #3: This is happening from my latest time at DNB: As usual, I went to the arcade, charge my arcade card, play some games, and go to the redemption center for claiming a prize. Unfortunately, by the time I reach into my pocket, I cannot find my card. (I remembered) it turns out I've accidentally drop it, by reaching my pocket for my phone and the card somehow pull it out without me knowing. After I realized that, I go look around everywhere that I've walked. I still cannot find it however, so I ask an employee to help me look around from the security camera. But guess what they have told me?, They said they cannot do it!. They instead tell me they are "sorry about what has happened to me". -First of all, I'm not mad at them because of my accident. What I'm mad about, is that they cannot do what they could do for helping. I'm lucky that I just lost my game card, but what If I (or someone) lost something valuable?: such as their phone, keys, wallet, etc.. Personally, the employees; especially the securities or someone that controls the surveillance camera, should do better in this type of situation. read more

Vernon was great!!! He's so cool and has cool shoes sal is also cool. Food was great, service was amazing

It's a fun place to go with family but it is expensive unless there for a birthday with unlimited play. We will tray again on a Wednesday when it's 1/2 price games! Definitely a good spot to go with little ones read more

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Team Lee's Angels think Cara, Joselyn and Roxy are great ! Great food and games for company outing.

It's ok. The staff is nonexistent, they ignore you. At the food section, the staff is nice, but the food is not good. They have weird combinations of simple food like pizza. The staff at the price section is sooo rude ! They are just staring u down. A lot of the games were closed read more

I love Dave and Busters! This location is so convenient, but it's my least favorite to go to since a lot of the machines I normally play at were down or missing balls. The food was okay too. Wings were decent, but pretty pricey for the amount. Fries were good- Hot and crispy. And the flatbread was alright too. Maybe more people go to this location which is why the machines needed maintenance, but I think I'll stick to the Chicago Dave and Busters location. read more

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I'm very disappointed with my visit at the Rosemont location. I've never seen so many broken games!!! Almost all my favorite games were either broken or missing balls. We wasted so many of our game credits paying for games that turned out not to be working. So disappointing... read more

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This was our first time going to this Dave and Busters location and we had a blast! I had a $100 gift card from work and then I bought 2 of the 400 chip cards for all 4 of us going to share. There were two adults and two teens (14 years old) in our group and we all had fun for a little over 3 hours. We came early (around 3pm) so it was busy but luckily not as busy as I thought. We didn't eat at this location but we did buy a few non alcoholic drinks from the bar and I had no issues. We secured a booth early on so we can take breaks here and there from playing, so that was definitely a plus. Only minor issue was the guy at the counter had a bad attitude (white guy and he was wearing an arm brace). I went to redeem my gift cards I received from work that were emailed to me and he kept mumbling snide comments like "oh you're making me work this time because of your cards" but not in a funny way. I asked to add on the two 400 chip cards and he made another comment about having to accommodate me, but I don't remember the exact words. I asked him how things worked bc I haven't been to a D&B in years (since there was actual tickets) and he just pointed at their little notice there indicating how many chips per card. I could tell he didn't want to help or offer any info so I just stopped asking anything more. I know working face to face isn't always a good experience but I was in no way being a jerk to him and he was rude the entire time.. Overall we had a good time and will def be back in the future! read more

Dave & Buster's Rosemont - Front of the building - Arcades Near Me - Rosemont, Illinois

location is not bad. seems cleaner than the other one in addison. workers are friendlier at bar and area. games all worked fine and tickets were okay with the prizes. did not have a chance to try the food but from the drinks they were fine. read more

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My son brought me here for Father's Day. We entered through the front and went to the desk for assistance. We stood at the desk for 1-2 mins as a young male and female had a discussion and shared some laughs. Me and my son just stood there as they enjoyed their conversation. Finally, the young female finished her conversation and asked how she could assist us. We needed a new players card, so the young lady told us to go to the next counter. So we walked 10 feet to a counter that didn't have a worker. We waited there 2 mins, the same young lady came back and told us someone will be there to help us. A manager came by shortly to assist, and he was fantastic. We explained what happened, and he took care of everything. My son and I had a some beers and played a couple of games. Overall, a nice place to relax and watch some games. The manager was the best! We will be back. read more

Dave & Buster's Rosemont - Arcades Near Me - Rosemont, Illinois

This is place is understandably loud! We had a party of 10. The servers and hostess were friendly and engaging. The food was decent for being a chain. I had the Cobb salad and felt it was a good size and full of fresh ingredients. I would have preferred grilled chicken over chicken nuggets though. I thought my drink was very weak and mostly tasted like juice. There was no free dessert or anything for birthdays. My biggest frustration was the game card situation. I had an old card that I paid for and no longer worked with their system. I was informed I had to buy a new card for $3 just to transfer my points! What? It's not my fault they upgraded their system, I feel better customer service would be to provide you a complimentary one. read more

Came to Dave & Busters with some friends from work and really enjoyed the Hawaiian Chrissy Chicken Sandwich (I took the picture after I already smashed it down and started eating Oopsie!) super good fries as well. Our waiter was so much fun and super nice. Great place to hang out. read more

It sucks. All new games geared towards adults. The food is bad and it's over priced for everything. I advise people to find a better place for fun. This place is not it. read more

I couldn't even get a chance to try the food because the customer service was so bad. There was only two workers and nobody came up to us. Also in the prize area there was only one worker in a long line of people. There was two camps here this day and I feel like they should've had more staff. read more

Avoid this location at all costs. The staff is rude, non professional, just no good and terrible. I purchased the summer pass for my children, which offers 20% off of food purchases, excluding alcoholic beverages. I placed an order and gave my phone number, so that the discount could be applied. I believe I would have had better luck asking them to solve peace in the Middle East. The server said she couldn't do it, so I suggested she find someone who could. A manager came over, and told me that he, too, doesn't know how to do it, and after about twenty minutes, he was able to take 1.99 off of a $45 dollar bill, that included no alcohol. Telling me he just "puts it in the machine, and that's what happened". I explained that that isn't 20%, and I'd wait until he could get it fixed. after another twenty minutes he had writes on my bill a new correct total, and I was confused as to why he just didn't cancel the order and create a new one altogether. Any way, the charge for the original amount went through, and I had to put up a fuss with both Dave and Busters and my bank to get it remedied. They had the audacity to act as if it was an imposition to do their jobs. Never ever ever will I patronize this business again. The food, with the notable exception of the quesadillas leave a lot to be desired. It is not good, the service is terrible, and the staff are awful and just seem miserable, and want to make sure you are as miserable as them. Ugh. read more

Did not get a callback from the Lombard location but Rosemont planners to the rescue. Had a private room for my birthday party and it was amazing from beginning to end. From the first call, to receiving the contract, the server in the room, the food, beverages and room was perfect. Highly recommend them for any event you're having! read more

I have never in my life been to a restaurant that hates serving people as much as this place. They may as well close the kitchen portion of the place down if they hate serving people as much as I've seen! how does it take you an hour just to give people food and then never give them anything else they serve for and proceed to hide in the bar? If you love your sanity, don't go here. read more