Awesome. Amazing service from this company it's remarkable, most professional, highly trained and…read moreskilled technician, Jordan. Courteous. Excellent communicator. Got right in and set about his tasks in a most efficient, confidence instilling manner. This man knew his honorable trade and profession. Just like back years ago when it took years of training to become considered skilled and a true craftsmen - who took great pride and honoring in their work. Jordan not only resolved the issue lick-it-y split, he went way above and beyond, performing well needed service adjustments and cleaning on my wonderful propane fired living room heater unit. He provided me voluntarily most valuable advice about my unit. Most helpful and educational. What a totally pleasant, stress free, problem easily solved experience. This gentlemen, a true man of his trade, is an outstanding representative for a company that has wonderfully provided all my home heating needs for over 20 years!! Thank you, CES!! Kindest regards. Bob Hunter S Fallsburg rbhunter2025@gmail.com

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

I love Stewart's. They have everything you need…read more I stopped in yesterday and they put ice cream in my coffee. Do you know how good blueberry coffee with vanilla ice cream in it is? It's really good

Hot coffee was great, friendly staff. So many options for grab and go food and snacks.read more

They like to collect money BEFORE a delivery, usually charging more than you get, then they…read moredeliberately let you run out and ask if you want an emergency delivery so they can charge you more

Total nightmare of a company. Switched from Paraco to Mt. Propane but after terrible unprofessional…read moreinteractions with the owners (especially Barbara) I then had to spend more money to have Paraco come back and re-connect service. I never should have left Paraco and wasted my time and money.

HIGHLY RECOMMEND! just purchased a home in saugerties which…read moreis fueled by propane. somehow they have a tracker on their tanks which alerts them for when we need a refill. they automagically come, no hassle no scheduling, refill, and then send a bill. joyelle is a JOY to work with and set up new accounts with. i'd actually like to work for them considering they have five beautiful puppies in their office. ideal work environment, speaks highly of the company these guys are awesome!

I tried to buy propane from them, they refused to sell to me, because they claimed I have bad…read morecredit. 1. I didnt give them any of my information, so they have pulled my credit without my permission. 2. I offered to pay them in advance via credit card or cash and they still refused. FYI, my credit score is 740. I am glad that I began to look at reviews, and glad didnt do business with them.

Lavinia was so helpful setting up our account. She was Friendly and knowledgeable and got us a…read morecompetitive rate. .

Our propane Gas heater in our kitchen was not working and it's really cold weather. We called for…read moreservice and they were responsive very fast! They had Greg, a service technician at our house in 1 hour. He asked a few questions and understood the problem. He explained the situation clearly and Fixed it promptly. No stress. Thank you, Greg. It's on my calendar to call you in July for summer annual maintenance. You've earned my business.

CES are honest and very good. Mike O is amazing and J is great; he was most helpful and friendly on…read morethe phone. We just opened up an account and are very much looking forward to being customers. Thank you very much for all your help! Judy and Pete

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

They come by same day, and tell you what the problem was and tell you what they did to fix it!!…read more Thank you Main Care!

Poor Customer service. Lack of Communication relating to…read morearrival or postponement of arrival. Far too frequent last minute cancellation of long standing appointments. Disregard for customers time as related to scheduling and cancellation of service. Multiple visits often needed to solve a problem

These folks advertise that they treat you like family. Believe me they don't. They say all the…read moreright things on the phone but as soon as you sign a contract they turn on you. They came and estimated putting in gas lines and tanks and gave me a price. Then the bill came and it was way over the price they gave me. The excuse was that the person who gave me the price was no longer working for them. I don't care about that. They gave me a price and they should honor it. That wasn't the end of their dirty little deeds. They told me that my 1st fill up was at 1.39 a gallon and that from then on it was 2.59. So I get my bill and its 2.79. They said that I was not on a fixed price and that I was on a 3 year contract and subject to market prices. In effect telling me tough. Well the market price in my area today is 2.55. That's 24 cents over market price. Would you do that to family? I think not. So now I have to contact my lawyer and assess my options. Don't let them trick you into a shady deal. Go elsewhere. Everyone is cheaper for oil or propane.

From the owner: First Fuel & Propane is a family owned and operated business. We serve propane customers in Albany,…read moreColumbia, Dutchess, Greene, Rensselaer, Saratoga, Schenectady, Warren, Berkshire and Washington Counties, NY; and heating oil customers in Columbia and Rensselaer Counties. We have 28 years of experience and offer automatic delivery, 24-hour emergency service, budget payment plans, and pre-payment plans. We have a full HVAC Department to take care of any of your heating and cooling needs.

I set up a 10:00 -11:00 am appointment to have an estimate for generator, gas water heater,…read morefireplace and water tank installed. My time does not matter since time is not valuable and waiting for an appointment seems to be the model that lazy companies use to avoiding good customer service. I got up early and prepared for the estimate. 11:30 am rolled around and no one came so I called the company. It was a cluster. So, I cancelled the current appoint and the next appointment the following day. Wow! can you imagine needing gas in the heart of winter and freezing to death while waiting for the truck to come? The only thing you could do to survive is start burning the furniture, hook up the barbeque pit or not use Long Energy in the first place. I will go with the last option. It is a long shot, but I think I am right.

Do not use Long energy for fuel purchase or furnace service. we have used this company for our…read morefurnace maintenance and propane supply, but recently purchased our propane from another vendor. Tonight our furnace stopped working and we called Long Energy for emergency service, after looking up our address the extremely rude woman handling our service call stated that since we purchased fuel with another company they "wouldn't touch our furnace for any reason", leaving us in the cold and searching for another service. After serving 22 years in the Marines, I would say that I am disgusted by this company and their lack of ethics and pride in serving their community. If they were to go out of business tomorrow it wouldn't be soon enough.

Always deliver fuel oil and propane when I need them. Do excellent furnace and Generac Generator…read moreservice. I can't thank them enough! Love the website and customer portal. Nancy K.

Long Energy came with the house when I moved to the VOK. Generally happy with service, but…read moreyesterday I woke to no heat, no hot water, no display in the on demand propane fueled hot water heater and it needed parts. Part came in from the manufacturers this afternoon and at 7:20pm I have heat and hot water before the temperature plummets again. Long Energy customer service is excellent, the products good, and their prices fair. A big thank you to Sean and all of the folks who make this company great!