I dined with my wife for Valentines Day Celebration at this new restaurant in Jeannette. My wife ordered the Surf and Turf and I ordered the shrimp and scallop cajun pasta dish. My wife's surf and turf was priced on the menu at $65. The meal itself was average, my petite filet was not as well aged as most I've have had, but it was prepared properly. The lobster was a little chewy. Since they do not have a liquor license we were offered a complimentary glass of wine with our dinner which was a surprise. We would have left satisfied if not for the most astonishing thing that has ever happened to us in a restaurant. Upon receiving our bill my wife noticed her surf and turf was priced at $75 rather than the $65 listed price. I brought it to the servers attention. The server, who had been friendly and completely adequate throughout the evening told us that the price in their computer showed $75, my wife told her that their menu showed $65, not $75. My wife pointed that out on their menu. She went to find out what the correct price was. Upon her return she said that she was told that the $75 was the market price. My wife didn't quite understand what she meant and was not accepting that answer, she asked speak with that supervisor. A man came over from the hostess station and said "I'm the owner and the lobster tail was priced at market price because they fluctuate in pricing often". My wife said then why doesn't the menu say "market price" instead of the $65 you have on the menu. He then said in a condecending tone "obviously you can't read a menu". He then pointed to the very small print at the bottom of the menu where it said prices subject to change, it was so tiny that I could barely read it. I countered to him that he shouldn't do a list price, he should add market price beside the item. At which point we would ask the server what the price of the item is without any surprises. He didn't know what to say, after a few seconds he said "do you want me to give you $10 out of the cash register"? He was trying to intimidate my wife. She clearly said yes I do want the $10 back, I think that's only fair. He left and returned a few minutes later with a $10 bill, and laid it on top of our guest check then said, "here this will help pay for you dinner" and then left angry. My wife is not the type of person that stands down and she wasn't about to let him intimate her. This owner certainly has no business being in the service industry, and clearly doesn't understand that there are laws against baiting and switching prices. We left completely dissatisfied with our celebratory evening. The above mentioned affront was unprofessional, unexpected and mood shattering. Will we ever return? CERTAINLY NOT! Can we recommend? NO, not with so many great restaurants in the area with much better pleasantries offered.
Lastly, state your prices. I don't think anyone wishes to be tricked on pricing and made to feel badly when the establishment is caught in the act. When my wife told you that she was going to right this review you said "I don't care, I get enough good ones", I'm wondering if you care now?
P.S. Who in the heck reads the very small print at the very bottom of a menu, he made us feel like we were reading an insurance policy. read more