Let me preface this by saying I don't enjoy leaving negative reviews, especially for local businesses. I haven't always had negative experience, but the inconsistency merits a 2 star rating...
I have only been to this and the Newbury St location. I've always been pleased with my experience at the Newbury salon; the staff are experienced, polite, and gentle. At the Washington St location in Brighton Center, however, I usually have a worse time. One of the staff members is good, but another (which I've seen more often), is very unprofessional and rude.
The most recent time I visited, I had to wait 30 or so minutes, which was fine, it was a weekend so pretty busy, that wasn't anyone's fault. But as soon as I sat in the chajr, instead of thanking me for waiting or preferably, not commenting on it all, she started saying I need to come in with an appointment, why didn't I, what was I thinking, etc. I felt a little bit uncomfortable after this, not least because I **have** come in with an appontment more than once in the past, and still had to wait 20+ minutes past my appointment time because I requested a full face thread and she didn't want to make everyone else wait... it's a no-win situation. The staff member went on to comment on how much less hairy I was than the client before me, which also made me uncomfortable, like.... thanks I guess? It felt really unprofessional. Near the end of the threading session, she also asked rhetorically "why I have such a big forehead" ... which I guess could've been a joke, but didn't feel nice, seeing as I had just shelled out 40 dollars + tip (she literally stared at me when the tip screen came up) for your professional expertise, not digs at my appearance. I also watched her repeatedly insist that a person before me's brows were fine and moved her towards the counter to pay, while the customer looked stressed and was actually tearing up, and obviously not fine with her results. Luckily, my actual threading results were OK, although not as good as other staff at this and Newbury st locations, and I've been overplucked before by this same staff member. Although, I do have one ingrown eyebrow as a result of this appointment
I'll probably avoid this location in the future since it's such a gamble on who you get, but the prices are the same across all locations, and pretty reasonable for the area (especially Newbury St) so it's not all bad! I want to believe the staff member I described above was just having a bad day, and maybe she was, but I also want to emphasize experiences like the one described above are not an anomaly here. Maybe it needs to be appointment-only, or they need more than one person working at.peak times? read more