I read the reviews from before and find something in common with all of them; the management. My family and I were vacationing at the beach this summer and chose to go to Boston PIzza because both my kids and husband enjoy the food. Our server was incredibly friendly, and was with us promptly and took our order. When my personal size pizza arrived, i noticed they had forgotten a vital topping to my BBQ CHICKEN pizza. There was no chicken... Go figure. So I managed to get the manager's, Sandy, attention and she said she'd bring it back and get me a new one. HOWEVER, when my server came back to deliver the pizza, it was clearly the same pizza as A) the bite which I had taken from it was still there and B) the crust was now rock hard as they had probably put it back through the oven for a second time! So I notify my server who gladly tried to offer me something else and I refused because we were pressed for time as we were returning home and had a four hour drive ahead of us. She said she'd get her manager to discount the bill. HOWEVER, shortly afterwards the manager came over and said very rudly that she doesnt give away food, that she would not discount the bill, or take the pizza i had NOT eaten off the bill, but that she could give me a "free pizza" card for my next visit or get the kitchen to make me a new one to-go. This card, HOWEVER, was valid only at the beach BP and seeing as we were going to be on the road for the next four hours, I clearly could not conserve the CHICKEN pizza. I explained this to her and she very rudly still declined! I still don't understand the difference.... taking it off the bill now or giving me a card which allows me to have it for free later. As she walked away, I saw her server approach her and ask what was going on with the bill and I overheard Sandy saying "They're tourists, they won't be back here anyway". I was appauled and frustrated. My server came to see us shortly afterwards and sincerely apologized and said normally with the management whom WEREN'T the OWNERS of the restaurant that the bill would have been discounted. Our server was fantastic and I felt bad for her having to put up with such a rude boss...OH, and thats not the end of it... as we were walking out the door...I hear Sandy telling her server that she discounted the bill of the table beside us because the woman had lost her husband this past spring..... Are you kidding me? I guess she's not aware that these "tourists" come back every summer and will never eat at this BP ever again... we also know many people in the area;family and friends whom we talk to about such ridiculousness and who are also disgusted by such behaviour.
And to think....my local friends tell me Sandy attempted running for mayor...and Alex attempted running for the Liberal party. Glad they're not my leaders read more