Pros: food was delicious.
Cons: the vibe was terrible.
So, we arrived for our reservation to a server or host acting clearly frazzled. She looked at us and said, "You better have a reservation." My first thought was that she doesn't know me and if she's trying to be funny, we don't have that kind of relationship. However she was not trying to be funny, she was stressed and angry from the very start. The place was basically empty but I assumed it was expected to get busy. When we left an hour and a half later, there were two tables occupied. We were seated but the energy this woman was putting out was terrible. We were immediately asked, "Do you know what you want?" despite having no time to even look at the menu. We ordered drinks and bread and things seemed okay but this same woman was creating havoc. There was a large table of people who wanted to move outside and some drama around that, I won't pretend to know how overwhelming it can be to work in a restaurant and have these issues but she let is consume her, and us. A lovely server took our order but this other woman kept stomping around the restaurant. At one point the group of 6-8 people just got up and left (can't blame them by the way they were being treated) and the woman came in and replied loudly to the other staff, "Good, ask me how much I care?" I think you would care as your job is to work at a restaurant. The entire time it seemed like the entire world was against her. Our meals came, were very tasty. No one checked in on us and there were a couple of things we wanted (pepper, napkins, etc). At one point there were three servers behind the bar with a man and they were just listening to this woman complain about customers. I went over and asked for napkins. This place is not cheap, why do I have to interrupt the servers complaining to get something for meal of $30? Fine, it was almost funny but then it kept going. She was slamming glasses down, at one point brought two beers in and slammed them on the bar and said to the server, "Put these in the fridge." I believe that customers are entitled to cold beer. Again, maybe it's annoying but YOUR JOB IS TO SERVE CUSTOMERS IN A RESTAURANT. It was the ongoing passive aggressive rudeness that just ruined the entire experience. Our meal ended after no one checking in on us and my partner asked for a coffee. One of the lovely servers said they only had Americanos which was fine. Then 15 minutes later I asked the rude server/host where it was and she replies with, "We don't have Americanos here, but I can make you a coffee." We said yes but then I watched her walk over to the other side of the restaurant, throw her hands up and basically say something incredibly rude about us. That was the last straw for me. I said bring the bill, she was mad that I didn't want the coffee anymore (she hadn't even started making it) and then I tipped 5% on our $100 plus bill. This was a terrible experience. I don't care about the drama of your restaurant, keep it behind closed doors. I can't imagine what they say about people behind their backs if this is how they are treated to their face. I am sure the restaurant will reply with, "Times are hard, covid hurt many of us," but that's not an excuse. I am a teacher who had to teach primary grades through covid, while caring for my mother who had to have a lung cancer surgery, all while watching my father decline in health which ultimately resulted in him dying. Covid is no longer an excuse to act like a completely disrespectful human being in the service industry. The worst part, we, and everyone else, just let this woman carry on with her nightmare behaviour. We kept trying to have a good time. I can honestly say I will never return which is sad because we are very frequent visitors of Creemore. I apologize that the sweet server and the back of house staff had to share a $4 tip but everyone was working together but this woman ruined it for them all. There needs to be some standards set so this doesn't happen. read more
