The style and décor of the Boston Pizza location is good overall, but definitely dated. Some booth walls are fading, the tables have deep grooves from wear, and several seats show visible cracking and splitting. We started by ordering two Pepsis, which arrived very obviously watered down. After mentioning it to our server, she responded that it was just how the machine makes them, delivered with a somewhat condescending tone, but offered canned drinks instead, which we accepted. We ordered two sets of Thai Bites with extra sauce; unfortunately, both arrived cold, and one plate barely had enough sauce to cover the chicken, let alone extra. We also ordered French fries and yam fries, which came out hot and were good. The manager (a man in a blue shirt) later came by to apologize for the drinks and confirmed the dispenser had been fixed. After we spoke with him about the cold food, he apologized and removed the Thai Bites from our bill. Both the server and manager checked on us often afterward, and the manager was especially friendly and helpful. We finished with the Chocolate Brownie Addiction, which was warm, sweet, and very good -- easily the highlight of the meal. Overall, the experience had a rough start, but the manager's excellent customer service and willingness to fix the issues helped end the visit on a positive note. read more

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Wonderful & friendly service. Delicious & well prepared wings. Being from Northeast, Boston is more than the Red Sox. Add more to make it true Boston. This location rocks. read more

My husband and I got here at about 9:30PM after driving all the way up from YYC. The server was friendly and welcoming. We got the 10" Royal Hawaiian pizza although I was skeptical about the ingredients since I was more used to the typical Hawaiian pizza (which I found on the photo of the menu on Google maps, which must be outdated since I couldn't find it on their menu in store - I attached a QR code where you can find their latest menu). We excluded the Gouda and it was great! Perfect amount of food to satisfy both of us for a late night snack. read more

Boston Pizza - Digital menu - Pizza Near Me - Hinton, Alberta

This Boston Pizza is unlike most of the other Boston Pizza's I've been to - the food preparation and presentation was generally poor. Hey, remember all those nice TV ads that Boston Pizza spends a lot of money airing? The food at this Boston Pizza in Hinton doesn't really look it. The cheese on the pasta was not nicely melted, in general they skimped a lot on cheese (feta cheese), etc. It took a while to get seated and the service.... our server only showed up occasionally. The mediterannean hummus dip was quite oily. The chicken parmigiana patty was small and the chicken inside was dry. Try something else in Hinton. read more

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I stick to a BP is a BP. Safe standard menu. This one is the standard. Food was good and the cesar was amazing. Now the annoying thing was the vaccine passport, which I know they have to do but it seemed to piss off the waitress. In general she had good service BUT really seemed grumpy. I mean you don't have to be bubbly and chipper but she did not seem to really wanna be working. Maybe it is the passports but right from the get go grumpy... overall though her service was fine and the food was good so I could go back read more

Awesome experience at Boston pizza in Hinton last night while travelling through. My husband and I shared sweet fries, salmon bowl and a pizza, all great recommendations from our server! Food was quick, and delicious. I am forgetful of our servers name, I believe it was Bre. In general, outstanding job Boston pizza. Will be returning. read more

We spent over 3 hours here when we were kind of stranded in Hinton due to car troubles recently and the staff were really quite excellent as we leisurely ate our meals. It was a good experience. I mean overall, this location is a pretty standard Boston Pizza location but it is in a small town and it has been recently renovated. I loved how when we asked, the staff found us outlets to charge our devices! We moved tables for this reason and it was great. Our group had all sorts of different items and shared the Thai chicken bites appetizer. Beverage refills were forthcoming and until the location got busy, we got great service. Once we were done we waited by the door for some to go food. The to go food was good but seemed to be a bit mixed up. Regardless it was good and I was happy that they had comfortable bench seating by the door for while we were awaiting our to-go order. The washroom was clean and not too busy also. We were pretty happy with this option while we awaited someone to help us out from our predicament. read more

Not much to choose from in the area my boyfriend and I chose here for dinner prior to ending our extremely long drive to Edmonton from Vancouver. We ended up sharing a Mediterranean Pizza that somehow is called Mediterranean even without black olives. Thin crust was amazing however the medium was sliced in too many thin slices (why is that?) and no one refilled our drinks at any time.... Sigh. read more

Boston Pizza - Mediterranean pizza - Pizza Near Me - Hinton, Alberta

The service was slow and apathetic. It took 20 min to see a server even though there was maybe 10 people in the restaurant including ourselves (5 people). After ordering it took about 45 minutes more to get our food which arrived staggered resultIng in members of the group not eating together. There was an error on the bill and we had to speak to three people including the manager to get it resolved. When we explained our concerns, we were brushed off. We often stop there on the way to Jasper but will be looking for a different regular stop as this hasn't been the first time we have sat for almost 2 hours waiting for mediocre pizza and indifferent service. read more

I went in with the intention of having a meal... first sign of trouble?...waitress argues with me about "oven roasted" wings ... claims when you order them extra crispy they drop them in the deep fryer. mmmmmkkkkkk! So I politely point out that they actually leave them in the oven for a bit longer.. "oh yeah" she says as she walks away and puts the order in Wings arrive - deep fried I refuse to eat them ... flat out. She claims that's how they come out of the oven... been in more BP's than I care to admit ...having dated an asst manager of one... I know how the food is supposed to look like coming out of the kitchen Poor service bad food clearly not interested in adhering to GO standards... avoid at all costs read more

i love boston pizza bcus the food never sucks nor service, but the service here was embarrassing, when we arrived there was a hockey game going on, it was around the end of it, so people were leaving. we go our drinks, and ordered our food waiting almost an hour, yes there was 3 of us me my dad and his girlfriend, but once we got the food we didn't have cutlery. now for me i didn't really mind because my dad was going to get us some cutlery and i can just eat my food with my hands. but when he went up to the servers they were on there phones... he went to the back side of the restaurant to see the manger eating off other peoples plates, he was pissed and said a few things, leading on to them kicking us out.. i thought it was hilarious. i grabbed my pizza bread, my dad poured the drinks on the food, they didn't eat.. what an experience read more

Impressive pizzas and food for being in the middle of nowhere. My mom's addicted to their ribs... which confuses me. I think she was just cold and hungry and it hit the spot. The pizza's were pretty decent, definitely on the greasy side. We ordered the Hawaiian... go figure! Canadian bacon! HAR HAR HAR.... read more

I don't know why your obligated to give one star when this place deserves no stars. I have a zero tolerance for racism because it's never called for for any child or person that didn't ask to born in this hideous world. Sharing a story a mom shared. "So I hope Halle and the Heart Lake kids had a good day today. Lastnight I was so angry! Halle called after they tried to go have dinner at BP's. She said " mom I had this bad feeling in my stomach just off the way they kept looking at us like we were disgusting". First the lady host said "20 Mins for a table" which they were fine with. Then she comes back as says "can all the kids go wait in the van outside". Then she comes back an says "you guys can't eat here you guys need to go to a Pizza Hut or domino's". This just isn't sitting well with me AT ALL.. I called the manager she said "she wasn't aware". I explained how these actions made my daughter say they felt like they weren't good enough! Go figure 10 young native kids/teens trying to do good things with the ALBERTA FUTURE LEADERS! Went to Eat at a nice restaurant in Hinton. A town that has high volume of tourist... I've decided I'm gonna try push for an apology cause they sure don't deserve this! No one should be turned away from anywheres an to be made to feel that low. NOT OKAY!! I teach my kids that racism isn't ok cause its not!!! " Be mindful that we're all human beings. No one stands above anyone. We are all equal no matter what colour of skin you have! read more

The food was typical of any Boston pizza you've ever been to (which is definitely a family favorite of ours), but the service was really slow, and because we were on the last leg of a long road trip with kids, it made me a little crabby. The men's single toilet was so gross it was unusable (as told to me by my husband and son), which again, isn't exactly cool when you've been driving all day. read more

Why would Jersey girl (and Yankees fan) eat at a place called Boston Pizza? I'd seen the chain around Alberta, the exterior looked bright and cheery plus it was near our hotel. First the positive, we didn't get sick. Now the rest... The pizza bread appetizer was a baked pizza crust with dried herbs and powdered Parmesan cheese added. It did not come with sauce. A side of marinara would have helped it. The pepperoni pizza toppings had an unusual texture, almost fluffy. The sauce was bland. Add to it everything seemed expensive for a pizza joint. Our service was sub-par and we were charged for an extra drink. I noticed after we paid. When I brought it up to their attention, they didn't know how to refund it. The restaurant was essentially bare except for our table plus maybe 1-2 more. Also the floors were really dirty. Not a lot of choices in Hinton but we won't be back. read more

Boston Pizza - "Pizza bread" was a small pizza crust baked with dried Italian herbs and sprinkled with powdered Parmesan. - Pizza Near Me - Hinton, Alberta

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I dunno what the bad reviews are all about. I sat in the bar. Cold beer, very good food--as good if not better than other Boston's--and fast friendly server. And sports on plenty of TVs. I was just passing thru but I'd be back if I lived in the area. read more

Forget the restaurant, this is the best sports bar in Hinton with 9 TV screens and high ceilings. I like their pizza and the crispy chicken salad which you can substitute grilled chicken and it comes with all kinds of things such as eggs and bacon and pecans etc. Just be sure to ask for the dressing on the side. Drinks aren't that cheap but they have a good selection of on tap beverages.. Air conditioning works well! Music not loud and the place has a nice feel. It's hard to hate this place...4stars. read more

Boston Pizza - Pizza Near Me - Hinton, Alberta

Staff were friendly. Love the decor. Tried the Mad Mac pizza and it was amazing. Would definitely come back next time I'm driving through. read more

Waited over 2 Hours for 2 pizzas with only two other tables in the building . No refills were given nor asked and my niece got her meal very last / cold. Oh and wasn't checked on once the entire meal. read more

Went there for a meal last night. Service was very bad, about 10 minutes before we received our drinks and we were 1 of 2 tables. When our pizza arrived, the sundries tomatoes were charred black. I'm not a complainer but I'm talking charcoal. I mentioned this to the server and she said they get a lot of complaints about that but that's how they come out (?). They pan fried us some new ones and I picked the blackened ones off. We were then sitting and waiting for about 15 minutes after we finished eating while our server chatted and worked on the computer. I've been to BP a lot and this was probably the worst experience I've had. Wouldn't return, try a local place instead. read more

Boston Pizza - Surprised they sent it out looking like this - Pizza Near Me - Hinton, Alberta

Oh well here I thought BP not bad consistent right wrong this place sucked. Had the Big dipper sounded great but that all it was stale beef sald sucked also sorry won't be back. read more

Im a huge fan of BP's. Their food is good, their prices fair and their product is consistent in almost every location i have been to. We had some friends visiting from over seas who we were taking up to the mountains and decided to stop at the BP's location in Hinton. The service was so bad that i dont know where to start. It was actually embarrassing. I usually try and write positive reviews but this experience was so bad that i had to review so the owners can see and possibly save a potential customer the experience. I wouldn't judge a whole restaurant based on the service of one server but the manager came out and dealing with him was just as bad. After seeing some of the other reviews i see that its not only me. Try and avoid. Please let me know if this review was useful. I appreciate it. read more

Only my first visit to a Boston pizza but I'm already a fan. This particular branch is a very convenient location for a lunch stop when driving from Jasper to Edmonton. On looking at the menu, I almost immediately settled on the Mediterranean pizza - this was a great choice. It came with delicious sundried tomatoes, artichokes and mushrooms topped off with feta cheese and pesto sauce - yum! We ordered the $18 small sized pizza which was easily enough food for both my mum and me. Service speed was impressive too - waiting time was roughly 15 minutes even though it was a reasonably busy afternoon. read more

Hmmm, not quite as clean as the BP we ate at in Calgary. However our waiter was attentive. Salad was green & fresh. Mediterranean Pasta was so-so. read more

WORST service we've ever experienced! I had Tuscan Chicken Whole Wheat pasta the pasta was over cooked the chicken dry the sauce bland. My husband had the Smokey Mountain Spaghetti and Meatballs; again the pasta was overcooked and the sauce bland and the meatballs bland, dry and over handled they had a pasty quality to them. We waited at least 15 minutes for our left overs and bill. We finally attracted attention by standing up by the hostess station, at which point a server came over and explained our server had been sent on break by the manager, would have been nice if someone had let us know. The general atmosphere was one of "the inmates are running the asylum" No professionalism amongst the wait staff or the manager. If you are looking for quality service, good food and a comfortable atmosphere, this is NOT the place! read more

fave place in town, good food, good service..will recommend to people. Service is really great. Sportsbar is the best in town. waitress are always happy and fun read more

This is not the best bp on the planet. Super expensive and the taste n flavour is just not there for the prices paid. Alcohol is uber expensive. Waitresses usually give a D+ for effort lol. read more

Often stay in Hinton on the way to jasper. 3 times we ordered BP pizza and pasta to our hotel and 3 times we were disappointed. The food was substandard for BP & often the meal didn' match the usual menu. If you order to your hotel, expect to be disappointed. This is the worst BP I have ever tried. I found some great local eateries instead. read more

I showed up for a couple of drinks and dinner. I found probably one of the best servers I have met. Food was good and service was way above standard. Thanks MJ read more

i used to work here and that was the only time i ever got my food for me and my family proper. i watched and listened to my step mom order last night and i heard her tell the waitress that was punching in our food say what was on our order. this isnt the only time this has happened this time it was pick up because she didnt want anything wrong with the order. last 5 maybe even 6 times ive ordered from here they forget something or its over cooked or under cooked and you guys dont do anything to fix it. you told my step mom that she had to wait for a phone call from a manager about a bandara bread that shouldve been on the order in the first place. im really getting sick of it. i like boston pizza its good food but you guys are really p***ing me and my family off. like if you want to become a clown go to the circus not a waitress or a cook who doesnt know how to do their job. read more

I personally found this Boston Pizza in Hinton isn't interested in upholding the standards set my other BP's franchises in Alberta, the food (Starting Platter) was poorly presented and that if the appetizers served with this option weren't undercooked (soggy Cactus Cut Potatoes) it was dry and burnt (Dry Ribs, and Bandera Bread). After our group powered through the platter despite the deficiencies, the manager brought out our pizza. He asked if we needed anything, and we requested Parmesan, but never came back with any. The Meateor pizza we ordered was quite problematic as the dough wasn't exactly cooked, one of the reasons we prefer Boston Pizza is because of its signature crisp slices, our pizza this day was falling apart from the first soggy slice being pulled from the tray. We waited until we saw our server on the in the dining area, she agreed that it looked under cooked and took it back to the kitchen to get a new one properly done up. She came back almost immediately and said she wasn't allowed to get a new pizza made as we were missing a slice (that was on a plate at our table with one bite taken out of it). We then spoke with the manager Paul who offered to reheat our current pizza, which was not the issue in the first place. In all honesty he seemed uninterested in resolving the situation. After paying our bill they brought out a replacement pizza to go, which when we got home was not much better. read more

This is by far the worst bp i ever went to and we go quite often to bp i toke a caser drink worse one i ever drink i toke some ribs there were terrible i bet you the ribs you buy at sobeys in the box were better then that the fries were awful my kid toke the mini burger he refuse to eat it cuz the patty was hard and my gf toke pizza burger she dint even eat it and i toke some wings to there were cold worst experience at a bp ever we dint even eat we just got up and go dint pay the bill mcdonalds was better on this one i bet you cat food would of ben better try to avoid this place read more

Order our pizza on the app at 5:16 pm on a Tuesday. Didn't get it yet and it's 6:37 pm. They called at 6:15 to see how our meal was and when I said we hadn't got it yet she made some garbled excuse. I called back at 6:25 to see if it was coming and after being on hold for a while I was told it would be here in 10 minutes. It's been 15 and still no sign of it. read more

we came from jasper on the way to Edmonton looking for some local restaurant and we found this place with only a single review. so here is another review for such a nice place with good food. we came on Tuesday which is $10.99/ any pasta on the menu and we also enjoyed good prices on nice pastas and great friendly service. read more

We stopped here back in August when we were on our way back from Jasper. I ordered the salmon fillet and it came to the table cold, it was extremely under cooked. Asked the waitress to pack up some left over food and it never made it back to our table. Never again am I going to eat here! I was not impressed read more