Well if you're looking for this kind of lab you're probably a professional or know what's up, so I'll cut to the details.
I used them to do some scans of my 35mm slide film and then do some prints. They did a good job with both, but they did goof on two things: the promised delivery time was blown by an hour and a half (I'm overlooking that because this is near the holidays) and there was a defect in the print/scan they didn't catch. Luckily, I always take the time to look over prints before I walk out the door and caught an error in the print (Machine error not human). They immediately started work on another print though when I spotted the problem, so no complaints.
Everyone one on staff seems friendly and helpful, but I'd keep and eye on your work just in case it gets by someone here.
As for the equipment here they seem to be big fans of Epson Inkjets and have a few including, I believe, a 9800. They do not have any lightjets and I don't think they intend to get one any time soon, so if you're looking for one look elsewhere.
In summary, if you need a good quality scan and a good inkjet print and don't mind paying a high price this is your place. They of course can handle other chores, but they do not handle any film processing. This is strictly a digital lab. They seem friendly and helpful and I got the image I was looking for so it's a solid 4 out of 5 for me. If they were more affordable and had some more options I'd give them 5 stars. read more