I called this shop to schedule an appointment, explained my issue, and they would not even look at my car because I had previously worked on it myself. I was pretty shocked by this and think it would be better for BMW owners to avoid going here. read more

I took my 335 i ( 2011 ) a few times because I had read the reviews. First time was ok. Just oil change for 190 bucks. Since that first time, every time I have taken my car for an oil change, the bill would never be less than 400-700 dollars. I asked Rob what gives and his reply expect that to happen if your car is 8 years old. I am not buying it. Taking my car somewhere else. read more

I brought my car in to have a "howling/whining noise" evaluated. His tech and I drove the car together. We agreed that it was most likely coming from the front of the car, but the tech said that they would know for sure once they had it up on the lift. They diagnosed and wrote-up a repair for a faulty rear-differential. I called up later that day and asked the owner if he was sure that it was the rear, and not the front. He said that he would check with his tech and call me back if it were incorrect. I didn't hear back. I was almost certain the noise was NOT coming from the rear, so I got a second opinion. This second shop told me that it was the front differential that was faulty, not the rear. I told them about this shop's first evaluation, and their response was that there was NO WAY that it was the rear differential, and they suggested I come down to see and hear for myself. I trusted this second shop and had them do the repair, and all is well with my car. No noise, especially from the rear. I thought it would be valuable feedback for these guys to hear about their mistake (which was not insignificant). So, I went to talk to the owner about the issue, and told him that his diagnosis was incorrect. His response was, "What do you want me to do about it?" BTW, If you do decide to use these guys, make sure you know this - unlike every other shop I've ever been to, they do not apply your diagnosis fee to the repair. And IT IS A NON-REFUNDABLE FEE! Also, these guys are just like the dealers in charging you a fortune for repairs. He wrote up several other items that he noticed needed to be done (not that he was asked to do this). They were all written with shockingly high costs. They wanted to charge me $80 for changing a front headlight bulb (a $13 part from BMW Parts Department that took me all of 10 minutes to replace). At one point, when I said, "well, being a car-person who knows more than just a thing or two about cars, maybe I'm not your kind of customer." And his reply was, "Yeah, you're not!" I guess that says it all! read more

When I first bought my used 535 BMW I went to Boston Motor Werks to have it checked out. He pointed out a few things like alignment issues I was able to take back to the dealership and get fixed for free. Fast forward 8+ years and I still go to Rob and his Boston Motor Works team when my car needs repair, wether its a hose that goes unexpectedly, or something bigger like a gasket replacement. Rob works with me to go over what I need as well as things I should think about in the next 6-18 months. He also has loaner cars when available, so you don't have to worry about someone picking you up or dropping you off in the middle of rush hour traffic. Professional, courteous, and cost sensitive, Rob will do his best to make sure you are taken care of. There was a time I had a hole in my oil pan and he was able find a used one in good shape to help augment some of the other cost I was having done on my car. Try getting that type of service at a dealership. If you want a mechanic and crew that works to keep your car running in the best shape, look no further than Boston Motor Werks. read more

I took my "new to me" BMW wagon to Robert at Boston Motor Werks for an oil change and a general look over since I am new to BMW's. Robert was unbelievable... My wagon needed a lot of work (which I was aware of when I bought the car) and he showed me where, why and when I should get it taken care of (since I couldn't afford it all at once). They gave me a loaner car and called me the second my repairs were done (which was way quicker than anticipated). I was initially afraid of the maintenance aspects of owning a BMW... But Boston motor werks has completely eased my worries! read more

Great Place for your BMW Repairs!! Took my 07 X3 there after many many trips to the dealer for the same issue, Rob was able to diagnose it and repair it right away. He gives you his honest opinion and performs only the work that needs to be done. I would highly recommend this place to other BMW owners. read more

Rob is the absolute best. I've been going to him for years and he is always upfront and fair about all of his repairs. I highly recommend giving his shop a try. read more

These guys are awesome! I brought my 3 Series for a vibration issue and they narrowed it down and got it straighten out in no time. Reasonable prices too! I can only recommend Boston Motor Werks to everybody who's looking for an true alternative to the overpriced and sometimes pretty arrogant New England BMW dealerships. Looking forward to do business with them again someday. read more

Rob & Ada always take care of me whether it be my emergencies with my E46 M3, performance modifications, or regular maintenance. They just opened up this new shop and are now my primary shop of choice for my BMW. read more

Boston Motor Werks - Auto Repair Near Me - Belmont, Massachusetts

Got taken for a ride at Boston Motor Werks. I brought my Porsche in for a track inspection, before a DE event. Rob, the owner, rang up my car for a few bogus items, failing the inspection. He wrote me for having 5mm left on the front brake pads. Regulations are no less than 50% brake bad thickness. Stock thickness is 10mm. He also claimed that my car was pulling to the right and my steering wheel was not centered. Are you kidding me? As if I didn't know my car was not driving straight down the road, or that my wheel was not even centered? Give me a break. At least if you are going to bend a new customer over and jam it in, pick something that any idiot with eyeballs couldn't see. On top of that, the alignment is not even a track inspection item and should not fail a car. This next part is on me. I made the silly assumption that all shops on the authorized PCA inspectors list performed the inspections for free (obviously to gain new customers and sell repair/upgrade work). Rob let me know straight up that I was a fool for thinking that, and that nobody does complimentary inspections as his shop does NOTHING for free. So not only did I get hit for a charge to do the inspection but it was a ridiculous $250 for it. $250 to run down a checklist of typical safety items. When I called him out on his BS, Rob got very argumentative and condescending. In all likelihood, they will be removed from the PCA inspectors list for 2020, so hopefully nobody else will need to go through what I did. If you need an honest shop in the area who does free inspections, try Auto Engineering in Lexington. To his credit, I will admit that he took some money off the bill to ease the pain. But that experience will guarantee that I or anyone I ever speak with will never patronize Boston Motor Werks. read more

Very impressed with my experience here at Boston Motor Werks! I have always taken my 2005 Mercedes E500 to dealerships for service because of the guarantee of genuine parts, free loaner cars, and consistent professionalism; but I met Rob and decided to give his shop a try instead of returning to the dealer. I'm very glad I did and I don't see any reason to go back to a dealer again. Rob is a true professional and his work clearly demonstrates he is a thorough, hardworking, conscientious technician. He went through my car from bumper to bumper and correctly diagnosed and solved multiple issues that the dealership had incorrectly diagnosed or offered no solution for. Several of them he even did free of charge--like simply re-aligning my Bi-Xenon headlights, something previous places had told me could not be done (had to replace the whole unit). He gave me clear estimates and plans for each job and all of them were ~50% of what the dealer had estimated. He was consistently in touch with me throughout the whole time he had my car and supplemented our conversations with pictures via email. Very professional and provided a clear timeline for the work being done. Furthermore, he took the time to diagnose several issues which I had mentioned off-hand but wasn't even requesting he take a look at during this visit. He clearly spent hours going through the car, almost just out of true car-guy curiosity, so he could figure everything out, but he didn't charge me for any labor other than what was required for the specific jobs I brought the car in for. You can tell he really cares about his work. Rob also provides BMW loaner cars while he is working on your car, which is hugely helpful if you're a single-car household and rely on your car to get to work! In my experience with various different places over the years, usually dealerships are the only service centers that offer loaner cars. So I found this to be pretty significant. And, because I had actually worked in a BMW service center at one point, he took the time to show me around his shop in detail and talk with me for a while about their tools and technicians. This gave me a lot of confidence in his shop as it is clearly a high-quality, top-level service center and I'm very particular about my car--I've been willing to pay dealer prices for this long, after all. But, I now have complete confidence in leaving my car with these guys. In the end, he ended up finding that many of the issues I had been told by the dealer were $3,000-4,000 fixes could actually be fixed for $500-$1,500! He and I worked together to decide what needed to be done right away vs what could wait until the future, and together we made a plan for the car and I feel that it's in really good hands. Really gave my car a new lease on life and I'm excited to have Boston Motor Werks as my go-to place now. read more

The number of hours that they charge for repairs (per there estimate) is about 150-200% of what any auto repair labor time book quotes (believe it our not almost all repairs have a book amount of hours that should generally be followed). When I asked the owner about this I expected to have a civil conversation but instead he got very defensive explaining that they power-wash each car??? My estimate was for 4 major repairs & every single one allotted significantly more hours than what it should have been. He was not willing to even entertain the discussion which of course makes one think that he is cheating his customers. Instead he hung up the phone. Nice guy! read more

I brought my recently purchased e46 M3 to Rob and Ada at Boston Motor Werks after a friend recommended them to me. They were extremely professional and courteous and an absolute pleasure to deal with. After getting my M3 back this week, the car drives like it's brand new and I owe it all to Boston Motor Werks. read more

I've taken my e90 m3 here on a regular basis for the past two years. Most of the work has been fluid changes, alignment, and wheel swaps in addition to the other maintenance that it regularly requires. Even this can be pretty complicated. Doing an alignment on the car requires putting several weights in each of the passenger seats while it's elevated. Their rates are very reasonable, Rob more often talks me out of doing work and upgrades than into them, and his shop does good work. They do inspections for BMW CCA trackdays and PCA as well. It's a great place to take an out of warranty BMW. They have a e46 loaner that you can borrow if you book the reservation far enough in advance. read more

The best around!!!' I am a very particular fussy vintage BMW owner so I did a lot of investigating before finding Rob and his garage. The service, professionalism, knowledge and honesty is unusual sadly, for a mechanic in the region. I can't suggest them highly enough, I have taken my car to other garages who weren't even close to the service this garage provides. 2015 - August 2017 read more

I've been going to Boston Motor Werks for 6 years. I'm enormously pleased with them, and I'd recommend them to anyone. They originally worked exclusively on BMW's, but now also work on Mercedes and Audi. Boston Motor Werks uses only first-rate parts, and I have never felt that they did more work than was called for. Yep, those parts are more expensive than the low-cost ones that many other places use, which means that: (1)I pay a small amount more when I get the work done, and (2)I'm enormously less likely to have the same work re-done in 2 or 3 years. read more

I started going here two years ago when I started my job which is only 10 mins away. My warranty expired around that time and I was looking for a reliable mechanic for my car. Rob is such an easy person to work with. He's always been straight-forward with me, quick to respond/diagnose, and overall very knowledgeable. He has fully gained my trust and business. He's taken good care of my car and I plan on continuing to go to him for all of my car service needs. read more

These guys are professionals in BMW repair and did a great brake work on my 3 series and also gave me a loaner bmw! Their prices are reasonable, have quick quality service, accept customer supplied parts and treat their customers well. read more

I have a 5-series wagon and the remote locking system (from the key fob) stopped working. This shop kept the car for several days, then recommended that the battery was old and did not provide enough juice to keep all the electronics running. Replacing the battery however did not fix the locking problem. Then they recommended I replace the diversity antenna. This didn't fix the problem either. There is a lot of discussion on the web about this problem and usually the problem is caused by broken wires where the wiring runs into the tailgate along the hinges. I told these mechanics about this, but they seemed uninterested and annoyed at my amateur recommendations. They seemed rather arrogant. A different mechanic at another shop diagnosed the problem as a broken wire in one of the wiring bundles to the tailgate and fixed it a couple hours. I wish I had gone there first. read more

Great non-dealer solution for servicing your BMW. I've used Rob and his team for 3 years with my 2008 335xi, and have had great luck. I grew up in an automotive family, and Rob doesn't use the slimey tricks to convince you to get extra work done. He's good at explaining what needs to be done, and what can wait. His prices are good - better than the dealership, but not cheap - partly because he likes to use OE parts rather than Chinese made generics. He's a good example of you get what you pay for. Rob is great using email and communicating in the modern age, and has all the latest dealership computers and hardware - very high tech. He can diagnose and update tech issues just as well as any BMW shop. Great to see what is now a very rare occurrence, a fairly priced honest and capable mechanic. read more

The only shop around I'll take my E30 into for service. Rob is a professional, and he knows his stuff. I'm a big supporter of independent shops, and boy am I glad I found this one. I've been going here for a few years now and they've got me as a customer for good (so long as I stay in BMWs, and let's face it, I'm hooked). Fair prices, great work, excellent communication with customers, and an attention to detail that I very much appreciate. A clean, well-stocked shop and a loaner car policy that is simply unmatched anywhere. If your Bimmer needs service, you really need to make an appointment here. read more

So, let me start off by saying that I love my 3 series, but I hate dealing with car maintenance and/or issues. I want to just get in, drive and not think about anything. ADA has been a life saver! He does great work on my car and always accurately diagnoses and resolves any issues that arise. Did I mention competitive pricing??? (What I went through before finding him is a completely separate story and review.) My dad also started taking his 7 series to them and loves these guys. Thus, I can say with confidence that Boston Motor Werks is my # 1 choice for my BMW repair and maintenance. read more

I started taking my 2005 530i to Boston Motor Werks in 2012 mainly since the extended service warranty expired, and the location was much more convenient. I was skeptical at first because I had only ever taken my BMWs (currently on 3rd) to dealers even when they were out of warranty. These cars are so advanced that I didn't feel comfortable taking anywhere but a dealer. I can now say without any hesitation or uncertainty that Boston Motor Werks is absolutely qualified to work on any BMW service need, without the dealer overhead. Their staff is professional, knowledgeable, thorough, and genuine. Although I like to read other peoples feedback online, I rarely post my own. In this instance however I wanted to share my experience with other local owners who may be on the fence about dealer vs independent service to rest assured that Boston Motor Werks is legit. read more

This is the place to take your BMW in Boston area. Rob was really helpful and showed everything that needs to be done on my E46, Very satisfied! read more

Great shop. I first started going here earlier this year after I bought a neglected, 15-year old e46 (not a logical purchase). Needless to say, Rob has gotten me out of more than one jam, and working with him over the past 5 months I've now got a great driver's car that puts a smile on my face during my soul-crushing commute and hasn't cleaned out my wallet. They know their stuff and I am consistently impressed with their professionalism and can-do attitude. read more

Great alternative to BMW dealership service. Boston Motor Werks replaced a run flat tire on my X1 for much less than the dealership price. Knowledgable and friendly staff. read more

Reasonable prices and labor charges. Top-tier workmanship. Great attitude and service.