This is my go-to auto shop for all of my car needs! The staff is very personable and helpful. They…read morecommunicate well, offer quality parts, get the service done in a timely manner, and work with you to meet your needs within your budget. You don't always find good service and quality in the same place, but this place is definitely it!

Service was exceptional to say the least. I was able to drop my car and keys off at night safely…read moreand was assured of its safety and they had my BMW up and running smoothly the next day with all the lights off. I can say they went above and beyond in many facets because they addressed issues that were covered under warranty without having to try and upsell and overcharge. Well worth the 30 minute drive

He works fast on my car. I though my heater broke but it looks like it just needed cleaning. He…read moretook apart the dash to get all fixed and cleaned. Great pricing. Great service. Friendly. But now my glove department is broken looks like it snapped on the lower left. I

Paul's is a great mechanic shop. My girlfriend and I both take our vehicles there and they've…read morealways been really responsive and resolved issues quickly. They've done my brakes, transmission, and a couple of different things over the years. They also charge a fair price and didn't try to swindle you or recommend work that you didn't need. I recommend going here for your car maintenance and repairs.

I brought my VW Alltrack to VW Garage after a jeep sideswiped my left passenger door. Lucio was…read morevery quick to respond, and when I got my car back I could never have been able to tell there was damage. The repair was flawless for the price! That being said, I quickly noticed they got globs of what appear to be white paint on the door handles and seats, which was quite annoying to get out. They also missed the clearcoat on the left passenger handle when they were touching it up, as it has a distinctly rougher texture than the rest of the handles. Overall, I'm satisfied with the work I received and the price I paid, I only wish the attention to detail was a little better going forward.

Firstly, Lucio is the nicest person in the car service business I have ever met. Secondly, his…read morework, quality is second to none, from what I can tell. Thirdly, I swear he replaced my 2013 Honda Accord with a brand new one. So, yes, I recommend this shop for sure. I would invite my whole family if they lived in this state.

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

Quick and easy! I came in for tune up and they started…read moreworking on my car right away. It only took around 45 minutes. I'll definitely return if I need any service done in the future!

I got 3 quotes from different shops after my truck got sideswiped and Webster offered a better…read moreprice than any 3, fixed components the other two places said they couldn't, and ultimately saved me a ton of money while getting the job done the next day in a couple of hours and overall having friendly service. I highly recommend them for any body work!

I called and they were able to get me in and out the same day. Everyone was incredibly friendly,…read moreand they successfully popped out a dent that three other places said couldn't be fixed. I couldn't be happier with the experience. Travis was especially great to work with. Highly recommend!

I came in on a Friday at 5pm after taking my car to another shop that was going to charge me…read moremultiple thousands to get work done. They people at Pleasant car care were so nice and helpful, they immediately fit me in and got my car looked at and assessed. They found several of the same things as the other shop but they were not charging their extreme prices. They created videos showing what work needed to be done and why, they had loaner cars available for me and even offered to drive me home while they worked on it. I noticed after I got the car the next day that there was a small vibration and they immediately came and got the car from my house, checked it out, and realigned the wheels at no additional cost. I will definitely be going back for all of my future car needs and highly recommend them.

I wanted to reiterate the 1-star experiences others have had with this place. I am a mechanical…read moreengineer with years of experience of maintaining my cars to over 200,000 miles. When I went there, they took pictures and video of my control arms and brakes and rotors and used scare tactics to tell me that I cannot drive this car as it is a safety issue. I met the owner, i have no idea why I needed to meet him. I had spoken with one of the floor mechanics who showed me a leak from my thermostat. They told me $1300 for brakes, $1700 for control arms, and $1000 for the thermostat... $4000! I drove home (even though they warned me not to), ordered the control arms, rotors, brakes, and thermostat and replaced them all myself. Here are the results: The car has 60,000 miles. The control arms look used like a car with 60k miles should, but they were not anywhere near an imminent failure. Same for the brakes and rotors. The only issue that was important for me was to replace was the thermostat housing... yes, the one that I had taken the initiative to ask the floor mechanic, and the front desk didn't even tell me about! Now, I knew what they were talking about. But I can clearly see how someone who didn't know much about cars would be terrified into hiring them for repairs that really weren't needed. The videos, etc, are all part of the credibility and selling process. Speaking of which, I can tell you that these guys use what's called a "one-call close" sales tactic. Just like at a dealership, these guys know that if a customer walks out the door, 90% of the time, they are not coming back. And, the salespeople are paid on almost 100% commission. That means that if they don't close a sale, they don't eat. They are not interested in a relationship. Here is their job description for the position so that you can see their motivations: Full job description - Automotive Service Advisor Top Tier Service Advisors | Up to $155,000/year ! (Base Salary + Bonus) Are you a certified closer with an exceptional talent for sealing deals? Do you thrive on turning opportunities into results? If you're not among the top 1% in sales, this isn't the role for you. But if you are a driven, determined, and unstoppable closer, keep reading--because this is the life-changing opportunity you've been waiting for. Why Work for Pleasant Car Care ? At Adams Automotive, Now Auto Care, Pleasant Car Care, and JB Auto Care, we don't just offer jobs--we offer a movement transforming the automotive industry. As part of the Houston-Boston Partnership, we're scaling from $50 million to $100 million in the next 24 months. This is your chance to be part of something extraordinary while building generational wealth. Why Work for a Platform Company? Platform companies like ours represent the future of the automotive service industry. Here's why: Career Growth: Endless opportunities for advancement through AutoShop Answers training, mentorship, and leadership development. Learn from the Best: Work alongside industry leaders like Todd Hayes, Joe Adams, Bill Brusard, and Charlie Zlatkos, all recognized as top performers by Ratchet+Wrench. Be Part of Something Bigger: Join a company scaling from $50 million to $100 million and beyond while redefining the industry.

I have had no luck finding Mechanics, I had some major issue with my vehicle, not only did they…read moreexplain everything, but I felt at ease and more educated after speaking with them. What a great team. Setting up appointments on their web site was simple, communication out-standing, repair 100%. I legit give them 5 stars. Thank you for impeccable customer service.

Been here twice and each time the price was extremely reasonable. Got the work done fast and i have…read moreno complaints. Awesome Neighbourhood mechanic

To cut to the chase: be very careful. I took my car here for a burning smell; they looked at the…read moreissue but were unable to diagnose a cause despite there being 3 potential sources including the engine running out of oil, the engine being overfilled with oil (documented on their invoice) and the timing cover reportedly leaking oil. We were then told not to drive it on the interstate, suggesting a safety concern but they did not indicate a reason or any urgent recommendations. They also recommended $7400 of additional work for 10 issues they discovered. Given the extraodinary cost, I took it to our usual mechanic at Fresh Pond Gas (we had tried GNG on the strong recommendation of a friend), who had no idea what they were talking about aside from 1-2 of their listed issues. One of the more concerning details was Good News flagged the AC compressor (and we had never complained about issues with our AC) as seized but the AC works-- this is impossible if the AC compressor is seized. The only explanation for this is they never ran the AC or they fabricated the entire issue. Of note, the replacement they quoted was $1500. The other issues they claimed involved different components of the car that were reportedly leaking and rusting out; my trusted mechanic assured us any rust was due to normal wear and tear(superficial rust is ubiquitous to vehicles in NE due to the salt and weather)-- not issues that needed attention or even monitoring; nothing was leaking. The quotes on these issues were significantly greater than the average cost, some times 2-3x's. However, the most concerning fact was they flagged a rusted subframe but never alerted me to this issue. The subframe is a structural metal frame that supports the engine, suspension, and steering systems -- it's fundamental to the car's safety and handling. Damage to it is one of the most serious findings a mechanic can make. If the subframe is in any way rusted to the point where it is flagged by a mechanic, the owner needs to be aware of it because it is a huge safety issue. Either GNG neglected what could have been a wildly dangerous situation or the rust was not an issue. Interestingly, while diagnosing numerous issues as noted above, GNG seemed to miss a number of items that ultimately needed to be addressed including a failing battery, clutch, flywheel, and rotors-- all which needed replacement. The failing battery became problematic because it died suddenly on me while I was driving, requiring me to have it towed to my mechanic. My understanding is that a battery that suddenly fails can be dangerous since the steering is often electrically powered (as my system is). In their defense, they did diagnose 2 issues correctly-- front control arms and brake pads (which they overquoted). I also found the invoice intriguing-- it was professionally printed out with my information, VIN, license plate, what was done, the charges, etc. On the bottom, the list of recommendations was listed. However, the estimates for these recommendations were all handwritten in pen and not itemized with estimates for labor, parts, etc. I was under the impression that for any modern computerized system for a garage, which GNG presumably has, an itemized estimate for a proposed recommendation would be printed out with the rest of the document. I could not identify any legitimate explanation for this practice at a modernized garage. In the end, thank god we got the second opinion, because it saved us at least $5000. To conclude: we were really disappointed in GNG after hearing so many positive reviews; we felt as if we were presented with so many unnecessary recommendations without documentation as to how they came to their conclusions with vague estimates far above the average rates. If you decide to use this garage, I would have a very low threshold to seek a second opinion and to always check their prices against market rates. 6/11 update: Casey reached out to me and we had about a 30 minute conversation. He agreed a seized AC compressor could not blow cold air and stated the diagnosis was due to a miscommunication with his technician. He would not provide me the name of the technician, despite MA regulations, stating, "you've been posting reviews." Stated that his technician smelled a burning odor consistent with a seized compressor. When I asked how often a diagnosis was made based on smell he said, "there are no standard anything in this business-- every situation is different." When asked for documentation re: more details on how the diagnosis was made (given it's a $1500 replacement), he stated, "nothing gets logged into a computer." RE: the subframe, he denied it was a safety issue and that during his career, he had never seen one break. Stated that the "rusted subframe" that was listed under recommendations, "was for us to keep an eye on, it wasn't for you-- you didn't need to know about it." There were other issues, but I'm out of characters.

Great shop. You'll pay more once for a job done correctly instead of less and then have to bring it…read moreto them anyways (how we ended up there). and because they charge fair prices, they don't nickel and dime you. There was an issue that popped up as I was leaving. One of the mechanics had to do something in the street with the car. Afterwards Casey called to make sure everything was all set... and that's what you want in a shop, the mechanic addressed it right then and there and Casey called to follow up.