Good morning Rayna, I would like to take this opportunity to thank you and Boston Limousine for your ultimate customer service for our event Africa's Leaders Speak. You and your team went beyond the call of duty to ensure that our clients we accommodated. You offered great service, your drivers we on time and were courteous and their cars were spotless. This exemplifies customer service and professionalism from you and your team. Please extend this note to your drivers and thank them on behalf of me and Harvard University Center for African Studies. Most kindly, Candace L Lowe Finance Associate Harvard University Center for African Studies read more

I reserved a ride with Boston Limousine to pick me up from the hospital after a medical procedure. They offer a "non-emergency medical transport" service which is required for hospital discharge if you can't drive yourself and have no available ride options. (Uber/taxis do not provide this service.) This is my first time using Boston Limousine and I was very concerned that unless everything was well coordinated, I would need to spend the night in the hospital. It would not only have resulted in a huge out-of-pocket expense, but more importantly, it would also mean leaving a family member essentially unattended overnight. Bottom line is that I was more concerned about the hospital discharge process than about the medical procedure itself. I shouldn't have worried. I made a reservation with Rayna at Boston Limousine, and she coordinated the details so expertly that even though the hospital's estimates for my discharge time changed several times, and I was discharged at a different location from that in my original reservation, my ride was available exactly when I was ready to leave. Kamal, my excellent driver, actually came in to get me (per the hospital requirements) at the correct location inside this huge hospital complex, and I was discharged without an issue. I was scheduled to be discharged after normal business hours, and Rayna even provided me with her cell phone number in case there were any changes to the discharge time! In addition to her professionalism and attention to detail, the level of kindness and caring that Rayna showed through the entire process really brought my stress level down, and made a very difficult day so much easier. The ride home was about 50 miles, and Kamal's driving was smooth and efficient, and his manner was friendly and professional. Even though I was a little sore from the procedure, it was a very comfortable, pleasant ride. I will use Boston Limousine whenever I need a car service in future, and recommend them without reservation. read more

Do not hesitate to use this service. Rayna took great care to accommodate me, even though I made the reservation the day before my flight was to leave. The driver, Kamal, knew his way around the side streets of Boston and thus avoided massive traffic problems on the way to Logan International. Boston Limousine is a top-notch service, and I will definitely use them next time I'm in the area. read more

Terrible service. I booked a 4am trip to the airport for my family (including young children), the driver went to the wrong town (which also happed to start with the same letter) and was too far away to get us in time. We ended up driving ourselves to the airport and barely made it. For our troubles, the company offered us 20% off the next ride. Thanks a lot. read more

Let's make sure we are clear with this review... the driver was on time, and drove us as we asked. We were In town as our cruise ship stopped at Boston's port. We simply wanted a tour of Boston. This included Fenway, Paul Revere's home, Harvard, etc. we got exactly that. However, the vehicle was not as described online. Yes, it was a Chevy Suburban or Tahoe, but that was the only similarity. The vehicle was not clean... inside or out. I've been in dozens of limos and car services over the years. At a MINIMUM, the car should be washed and a quick once over should be done, prior to a planned pickup. The carpet was dirty, there were multiple bottles of water (half empty) left laying around, an old piece of candy in the cup holder, crumbs on the seats, etc. in addition, there was tape on the dining board (I assume to cover up something else?) and the vehicle simply wasn't clean. Again, a clean vehicle (inside & out) should be the minimum. The driver was friendly & knowledgeable. He was also on time. No complaints about him. read more

Fantastic and professional limousine service. I highly recommend anyone visiting the greater Boston are to use Boston Limousine.. read more

Do not use Boston Limousine if you want to be on time. They arrived one hour late on my wedding day. They gave me no excuse or refund. Be warned. They ruined our wedding. We ordered the wedding package which was supposed to come with a driver wearing white gloves and a bottle of champagne. The driver didn't get out of the car and didn't have any gloves (not that it was a big deal but it was what was offered and sold on) there was also no champagne. Those were the two things special about the package. Most importantly they were an hour late. We ordered a big limo to bring all of our friends to our after party. They arrived so late that only two friends were left to ride in the limo with us and our after party was empty. Most people gave up after 30 or 40 minutes waiting and some said goodbye to us right when we arrived. We had ordered a venue and food for many guests and it was all wasted due to Boston Limousine's incompetence. I placed a grievance a month ago with them and have yet to hear any apology or response in any way. read more

Rented a 10-person limo for prom for my child and friends. The contacting process was easy, the driver arrived early and was patient with the photos, left and returned on time and as agreed. Very professional. read more

Well well: here I am sitting in the lobby of my building at 4:45 AM with not a soul in sight thinking evil thoughts about this company. By 5 AM I am thinking more than evil thoughts as my flight time approaches. Finally the dope calls me..."I can not find your building". Now when I booked I gave them explicit directions to my building which by the way the bloody building is massive so God knows how you miss it in the first place. Finally he shows up and off we go however as soon as we start off it is apparent he has not a clue how to get to Logan. Now I am giving him directions to get there by the quickest route. I make my flight with 5 to spare no thanks to the imbeciles that run this outfit. read more

Used them for our wedding party transportation. Couldn't be happier, great service, reasonable pricing and friendly driver. Highly recommended! read more

Boston Limousine provided my company and me excellent service in a last-minute pinch. We had another company cancel on us, and we literally had 1 hour to find another company that could accommodate a 3-hour commitment. They came through for us and have become our go-to company. Thank you again, Rayna! read more

No complaints. I called this place and reserved a Lincoln Town Car for the day of the wedding. The price was reasonable and the process was pretty painless. They do take the payment up front and they do charge a 20% gratuity up front too. And, you have to fax them a copy of your license and credit card. But, the good news was that the tip was all taken care of and one less thing to worry about on the day of the wedding. Our driver, Dave, arrived about 15 minutes early, which was nice (for my nerves). He knew he was early and didn't rush us at all. He was friendly, professional and helpful. It made me very happy. I know this is not the most exciting review but it's going to be featured in my soon to be created "Why you should elope" yelp list of wedding vendors. read more

Easy to reserve; very nice driver who got us to our destination quickly and efficiently.

I reserved Boston Limousine for my recent trip to Logan Airport. My driver arrived on time and was very courteous and professional. I would definitely use them again! read more

Boston Limousine was superb, consummate pros. Moe, our driver, understood our needs and went above and beyond. I would strongly recommend Boston Limousine. read more

I book corporate travel and use Boston Limousine on a regular basis to arrange car service for a number of different travelers. Their front office team is amazing, very attentive, and pay close attention to details. The fact that they remember me by first name when I call from my personal phone speaks volumes to me. Their drivers have always been on time and I have never received a single complaint from a traveler. They are BY FAR one of my favorite travel vendors to work with and I wish every company were such a pleasure to work with. read more

Great service! The drivers were on time, courteous and their cars were spotless. Thank you.

My experience on Saturday night left me with a very poor impression of Boston Limousine. I was appalled at the poor condition of the limo that was assigned to my reservation and as if the exterior condition was not poor enough, with cracks all over the top (vinyl?) of the vehicle, the interior reflected abuse and neglect like I have never experienced in a vehicle used for service. The seats were full of tears and holes, the carpet was filthy, empty/used water bottles and cups littered the areas above/behind the headrests of the seats, and the odor was so horrible we had to keep the windows down for most of the trip. The driver was courteous at least, but the individuals who were in my party that rode in the dilapidated vehicle with me were each as appalled that Boston Limousine would allow a vehicle in such condition to be used in active service. I am disappointed that Boston Limousine did not live up to the reputation I thought it had, and until this situation is rectified I will certainly hesitate to use Boston Limousine in the future, or to recommend it to colleagues and friends, based on this experience. Return business and word-of-mouth referrals are vital to any company's success, especially in an economic climate like today's, and I hope this review will at least result in action toward the particular vehicle that was assigned to my reservation, if not a review of the condition of all vehicles in the company's fleet. read more

I've used their service for runs back and forth between the airport and Beacon Hill, they're also on time and professional. If you don't need the hassle of a random cab ride and maybe want a little luxury in your life, this is the limousine service to use. They're luxury all the way! read more

Drove my husband to a Boston hospital from NH. Car was clean. Ride was peaceful, stress free and he arrived on time. I'll definitely use them again. read more

This company is seriously the best. The customer service is unbelievable. They went above and beyond expectations for an elderly woman who needed pick up from a Boston hospital. Kind, courteous, punctual and genuinely the nicest people to work with. read more

We used them before and they were wonderful. This time, we had an emergency and our ride couldn't pick us up. 12 hours before we needed a ride, I did an online chat with Rayna. I explained the situation and at first she said they couldn't do it, but then asked if I could hold on. She was able to re-arrange something and fit us into the schedule. Our driver, Norris, was as kind as he could be. He was helping some other people arrange an Uber ride, which was above and beyond. Our car was comfortable and water was provided. We will certainly use them again when we need transportation from the airport to Carlisle. read more

Boston Limousine did a great job for me. Drivers arrived on time going each direction, were courteous and careful drivers. I would happily use their services again! read more

Don't even think about calling this company!!!! My husband and I were going to take a weekend trip to Boston and had to cancel because my husband had a heart attack and emergency bypass surgery two days before our departure. Every other company we had reservations with cancelled our reservations no problem based on the circumstances. This awful company had no compassion and refused to refund any money. The "manager" even called me names over the phone and acted completely unprofessional. She also refused to give me contact information for whoever was above her. Stay away from this company, it is a crime they are allowed to run this business!!!! read more

I cannot say enough good things about Boston Limo. My family was away and I needed a post surgery hospital pickup. I wound up being admitted unexpectedly and my schedule changed 2X. They were completely accommodating. My driver was kind and professional. The car was immaculate. I was feeling so ill on discharge but Boston Limo made me comfortable and cared for in a challenging situation. Truly 5 stars. read more

DO NOT USE THIS COMPANY! When I signed up for this service, I quote the amount that was given to me on rilimo.com of ~$100 from Franklin to Boston. However, when I was dropped off at the airport the limo driver gave me a bill for $198 (this is SIGNIFICANTLY more expensive than comparable limo services as well as more expensive than they quoted me). Given I was late for my flight, I had to sign and leave. When I disputed that bill later that day/week, I was told I had received an email for it (funnily enough it never appeared in my inbox or my deleted email account). They are liars, and I would use Exceptional Limo or another limo service instead. read more

Absolutely beautiful vehicle! On time, courteous, very good and safe driver. The customer service when booking our event, was superb! Highly recommend this limousine service! read more

I do not recommend this company! We had a party bus scheduled for an anniversary party and the bus was supposed to arrive at 4:00. At 4:00 we received a phone call that there were mechanical difficulties. We had a dinner reservation for 24 people that we lost our deposit on. Very poor customer service. read more

Amazing service. The chauffeur was before time and at the exact specified location. Very courteous and kind enough to take us around the city. I would definitely recommend this service and would use it next time i visit the city of Boston again. read more

Very nice ride home after a long business trip.

We used the limo to go to and from the airport recently, and they were right on time on both sides of the trip. When we arrived back in Boston, driver texted that he was waiting, so I could let him know we just needed to get our luggage. Driver courteous and helpful. Would definitely use again. read more

Have used this company for business travel prior to retirement and they were great. Just used Boston Limousine for personal travel. They were right on time for a very early flight and were there for the return on a very nasty travel evening. Great Again! read more

Driver was early, professional and very friendly. The Rolls Royce was beautiful and the red carpet was an added bonus. Very happy with our services! read more

Picture it: we were just married; our guests had all left the reception. We were so tired from the evening that I had kicked off my heels and was standing outside the venue bare foot. The saving grace, I thought, is that our livery car from Boston Limo was going to pick us up at 11:30PM and whisk us away. At 11:28, I checked my phone and noticed a message from the driver who said he had left Logan at 11:15 and would be a few minutes late. Uh-oh, I thought. Even at 11:15 at night, it takes longer than 20 minutes to get from Logan to Lincoln. So I called him back, and guess what? No answer. I left a message. And then another one. And then another one. We stood outside our wedding venue waiting for half an hour and no one from Boston Limo ever showed up. What's worse, the driver who was ostensibly on his way never answered his cell phone. We eventually had to bum a ride from one of our guests. The worst part is that when I emailed Boston Limo to complain, the person from BL merely said "I do apologize for the inconvenience, unfortunetly {sic} the driver was in an accident on the way to the pick up. I do apologize for not getting back with you sooner regarding this matter." When I wrote back to nicely suggest that she should encourage drivers to answer their cell phones, she seemed eager to dismiss me. Um... considering that my husband and I were standing outside after our wedding like idiots for half an hour, I think Boston Limo owes us more than an apology for the "inconvenience." Ultimately, I think the Fungwah Bus is more reliable than Boston Limousine. read more

Boston Limousine is the BEST! We use them quite a bit and they have always been on time, the drivers have been wonderful and Rayna in customer service is amazing! I would highly recommend Boston Limo! read more

This company was AWESOME! We had done a lot of research as to which limo service to hire for our mother's birthday surprise and decided on Boston Limo. It was very reasonably priced compared to other services and the customer service was great! We had a location change on us the day before and I was nervous that it would cause our limo price to change. When I reached out to inform Boston Limo they were super attentive and did not change our price on us. They even gave me a contact to directly text if I had any questions. The limo was super clean and the driver was kind and got us to our spot without any difficulty. If I ever need to hire a limo again I am 100% choosing Boston Limousine service! read more

I called this company to take me from Boston Logan to Amherst College for my 20 year college reunion. I decided I was willing to spoil my family for 1200 just this one time. I was scared to drive thru boston but that was a mistake. I am so mad at myself I did not read the reviews as I can see many people have had the same horrible experience as myself. It is run by a middle eastern group of people that have terrible customer service-all except one secretary by the name of Chris (she was american). First of all, their cars are old and dingy!!! Secondly they are not timely. I couldn't believe the car was 20 minutes late for pickup and they didn't even call me to let me know. I was paying 650 dollars!!!!! At first I thought I got pinked because when I called the central office no one was answering. I agree that their fancy internet add is a total scam. Open 24/ hours a day???????? The final clincher was when they sent a broken down car with poor transmission (that they blamed on the driver not closing the gas cap but the driver told me that the local auto shop was saying it had no oil!!!) to Amherst (which apparently had problems the day before per driver) and then they sent a smaller rescue sedan car (3 hours later) in which we literally were sitting on top suit cases in the back sea praying to get to the airport in time to make a direct flight back to phoenix. Thank god logan airport had their shit together!!!!!!!. They refused to provide a discount despite all this. They have no business offering a pricey service that they don't have a backup plan to remedy the situation in 1 hour. I consider this my worst financial investment of my life. If you read the reviews it is obviously very common for them to be late and provide horrible service. I have never written a review because I consider myself too busy....but these people outraged me so much that I could not hold back. STAY AWAY FROM THIS OPERATION!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

We had a professional and kind driver. It was a great experience! Would recommend and use this service again.

They came as planned for the price quoted. Limo was fantastic. Service was professional and accommodating! I'd use them again.

Professional and reliable executive transportation from BED. Competitively priced service for luxury vehicles. Consistently dependable.